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My phone

Debbiepurchase_
Great Neighbour / Super Voisin

How to fine a SIM card puk 

5 REPLIES 5

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

 

- SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

 

- SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

 

- PIN unlock key (PUK) is a SIM-specific code used to prevent unauthorised use of a SIM card.

 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

 

    If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.

    Once the PUK is recovered and validated, you will be asked to choose a new PIN.

    Only Public Mobile's Customer Support Agents (CSA) can give you this type of code, which the device manufacturer cannot. Public Mobile's Customer Support Agents (CSA) can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

    Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

@Debbiepurchase_   you are asking for SIM PUK, right?  you already created couple threads.

 

check my reply here: https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone/td-p/782765

Debbiepurchase_
Great Neighbour / Super Voisin

Puk code

softech
Oracle
Oracle

@Debbiepurchase_   What exactly was the error?  There are at least 3 different types of PUK and they have different ways to resolved.

 

But if is really the unlock code for the SIM ( or your message is something like  “PIN unlock key (PUK)” or  "Enter SIM card unlock PIN"), you can get the PUK from PM Support.   You can reach open ticket via https://urlshortner.tiia.ai/Oyn1L6  or direct message them at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

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