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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! reset account password

Tried to sign into account. It said to call for support, however when called they said we had to go to community support

Telus WiFi

Does my Public Mobile membership give me access to the Telus public WiFi hotspots?

Resolved! Credit due on account

Hello, I purchased a Pre owned IPhone 8 on March 26, 2022 from Public Mobile add indicating I will receive a $20 credit on my account. I haven't seen the credit on my account yet. Can you please confirm when I will receive credit.Thank you,Marianne

Poor Network Coverage in North York

Hello, I'm living in North York- Toronto - M2N7** and recently I'm experiencing poor network coverage, that caused many failed calls for me.This is unexpected and I am writing to ask help or comments in this regard. Thanks,Amir

Received Text Message that Credit Card Will Expire

Hello,I received a text message from Public Mobile saying that my credit card will expire at the end of the month. My confusion is that my credit card will expire in April 2025. Was there a system glitch or am I required to update my account informat...

Resolved! restore previous service

Hi there,I recently ported out from PM to Telus.This was done in mid March 2022.I have heard that with most cell phone providers they allow you to go back to your previous plan if it's within 90 days. Something called 'buyer's remorse' or similar.Is...

How modify or delete "My Photos".

I did search past posts on this subject but couldn't make it work for me -- the following past solution didn't work for me .-----------Click avatar beside notifications. My profile, my photos, all images. Move mouse on top of picture, and hit the x a...

Payment

How to update my credit card information

Billing

charges on April 21 - $10.00 and $$30 What are these charges for

Master Card replacement

I have a new Master Card. I am not able to input new data. The card is good and working anywhere else. Public Mobile page does not want to accept it.

Resolved! Your first community reward?

What tasks need to be completed in order for you to receive your first community reward? Are the reward tied and reflected by the badges you receive?

Resolved! Change phone number

If I change my phone number online, is there a charge?

Resolved! data loss

had a comp 500mb data on my $10 plan no longer available was that taken away

Flood of texts from Public while roaming

I'm roaming in the US and have purchased the $20 data only roaming plan. My phone has been inundated since I got here with the same text message from Public, "Sorry, your plan does not include sending texts while in the US. Incoming texts are include...

Resolved! login

i have lost login infos.how do i retrieve them back?

Account Expired

Hi all, This morning my account was shown as 'deactivated', is there an issue with auto-payment recently? Funds appear to have not gone through.

Resolved! Change the province code on the SIM card

I moved from New Brunswick to Alberta, can I change the province code? because my number shows up as if I live in another province.

Terminate Service

My 87 year old mother-in-law has an account with Public Mobile.She stopped using the number in October 2021.She has lost the login and password and email.She keeps getting billed on her credit card.How can she stop the billing and terminate the accou...

Change phone number

I wish to change my phone number

My service is not working URGENT

Hi My service is not working.. It says that I havent paid the balance but Im in autopay and current @farcos

Signing in???

I need to talk to a real person.!

Not getting credits

Both my wife and I did not get a @$2.00 credit for using auto pay and I did not get a $1.00 credit for recommending my wife.

Resolved! Help! Cannot connect to network!

I have been trying for a week! Is there an online chat I can speak with a person! Simon is NO help! I have followed all the steps! HELP!

Ticket creation not working

I cannot submit a ticket because the SUBMIT button won't highlight. Get stuck at Last Add-on. I cannot type in the answer so it won't move on to submit.

NO NETWORK WHEN TRAVELLING ABROAD

Hello, I am currently away from Canada (India) and I am not getting any network on my phone. I need to recevive the messages from bank (OTP) for processing my transactions. I have a current active plan on my sim. Please suggest what shoul i do to get...

US Add On not working?

Hi all, This morning (while still in Canada) I purchased a US add on and I’m now in the US (about 8 hours after purchasing) and my US plan doesn’t seem to be working at all. Has anyone else experienced this, and if so, what did you do?

Activation code

My new iPhone XS Max is asking for an activation code and it's not reading my sim card, Can anyone help Me?

Resolved! sending a message even when connected to WiFi

Why do my messages not send until I get into a WiFi building??I can't send photos when sending a message, even when connected to WiFi...

Available Pakistan add on time

I have 530 mins available time for calling Pakistan. However operator is saying I have no balance.

Resolved! Happy anniversary rewards

does the old system still reward for happy anniversary program (i.e. 10 points ($10) per year)?

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