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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 24743 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36306 Views
  • 185 replies
  • 27 Bravos

Resolved! receiving texts in weird order

Hi everyone, not sure if this has happened to anyone here.  My wife has a samsung s8. She is with PM. She would receive a text, opens her message, replies, then gets a text notification of her text. when the contact then replies to her it would come ...

stevenanto by • Model Citizen / Citoyen Modèle
  • 868 Views
  • 3 replies
  • 0 Bravos

Resolved! No Data when I'm out says no internet connection

Dear Community - do you have any ideas for me and my Iphone6?  I was just out and tried to use FBMessenger to let someone know I was there and my phone said no internet connection.  I have lots of data.  I came home and once connected to my wifi ever...

Dtack by • Model Citizen / Citoyen Modèle
  • 1335 Views
  • 8 replies
  • 0 Bravos

can't send picture messages

I have had this issue since I started with public mobile and I have tried all the different suggestions. Still nothing. I have sent requests to get assistance and never heard back. Not sure how to fix this but it only happened when I switched to this...

stephjbauman by • Good Citizen / Bon Citoyen
  • 1954 Views
  • 23 replies
  • 0 Bravos

Resolved! Checking data Usage

Can a person check your Usage for the month for your data

Donand by • Great Neighbour / Super Voisin
  • 1572 Views
  • 8 replies
  • 0 Bravos

Resolved! Unable to send or receive texts when off wifi

Hello, I recently started on 15$ plan and have not been able to receive or send texts when out and not on wifi. Can you tell me what settings I should have on my iphone in regards to Imessage, SMS etc. Do I need to have data turned on when out to use...

liette23 by • Great Neighbour / Super Voisin
  • 1047 Views
  • 2 replies
  • 0 Bravos

Plan

Hi everybody. I need unlimited Canada wide talk time with international call and 1GB net.

abuafza by • Great Neighbour / Super Voisin
  • 658 Views
  • 4 replies
  • 0 Bravos

Resolved! In Self Serve Usage, what is call type "Web"?

In Self Serve Usage History, there is a Data Usage column. Where can I find a list of the types of data usage? For example, I have Data Usage where Call Type = "Web". What does that mean? I have such usage listed on a day I did not use my phone, so I...

pajo by • Good Citizen / Bon Citoyen
  • 836 Views
  • 4 replies
  • 0 Bravos

Unable to change plan

Hello, I am unable to change my plan on self serve. It seems as though the plans do not load while on the screen. Is there a problem with the website? Any suggestions?

brienboucher by • Great Neighbour / Super Voisin
  • 595 Views
  • 4 replies
  • 0 Bravos

not receiving text messages from anyone who's not with PM

We are a new subscriber with PM. We switched from Bell this past week. We ported our old phone numbers over following your prompts.  My husband Rick (Acct# xxxxxxx) got me (wife - xxxx-xxx-xxxx) and our grandson (Caleb - xxx-xxx-xxxx) to switch to PM...

iamrgt by • Great Neighbour / Super Voisin
  • 925 Views
  • 6 replies
  • 0 Bravos

Hello

i was on a 15 buck plan last month it expired today i topped up and have a 18 buck balance now and auto pay is on but my phone hasn't activated the plan and when i go to my plan info online under everything its just blank.

Rory1 by • Great Neighbour / Super Voisin
  • 1035 Views
  • 8 replies
  • 0 Bravos

Resolved! account lockout

Now without service for 48+ hours. No moderators avaiable on weekends?? Have been a public mobile customer for several years and have always had good service. Until now... This experience has me considering a change...

Rxtodd by • Good Citizen / Bon Citoyen
  • 747 Views
  • 3 replies
  • 0 Bravos

Resolved! Transfer my existing number to lucky mobile

Id like to transfer my public mobile number to lucky mobile how do I do that ?Reason I'm doing it is because my cell phone with public mobile was stolen

Candy1120 by • Great Neighbour / Super Voisin
  • 3419 Views
  • 6 replies
  • 0 Bravos

Resolved! incoming calls

This afternoon (just after 12.00) I had my current number transferred from another carrier to Public and as of now 8.50PM, I can not get calls from anyone, it goes straight into voicemail. I am able to call out and send and receive text ok. how long ...

BanarsiPundit by • Good Citizen / Bon Citoyen
  • 2244 Views
  • 20 replies
  • 0 Bravos

Resolved! change self serve email

i need to change my self serve email. how can i contact the moderator team?

lourd by • Great Neighbour / Super Voisin
  • 1357 Views
  • 9 replies
  • 0 Bravos

Resolved! I would like to get my number ported from koodo

Hi, I got a message when I went to activate my public number that if I want to port my T/K number over to Public I have to get assistance in doing so from a moderator. Can I get some assistance with this please? Thank you, xxxxx xxxxxx Edit by Dunkma...

Resolved! Password reset not working

Tried logging into my account and it said password was invalid and locked the account.  I tried a password reset and it said my account was locked out.  I waited over an hour and tried the password reset function again buit it give s a weird message....

Jimb by • Good Citizen / Bon Citoyen
  • 1299 Views
  • 11 replies
  • 2 Bravos

Can't Get an Account signed up

 When ever I try to sign into or sign up for an account and self serve account, I get a message that says Invalid SIM, yet I already have a Phone number and Plan.  edited by computergeek541: customer's information removed (Thanks for removing that fo...

mg123 by • Great Neighbour / Super Voisin
  • 714 Views
  • 5 replies
  • 0 Bravos

Resolved! MODERATOR PLEASE RESPOND; SIM card hijacked

I have confirmed my sim card was changed.  I have changed my password, my security question, and I have disabled my account.  See ticket # xxxxxxxxxx. I have seen this happen before with my son's PM account.

southernfarm by • Good Citizen / Bon Citoyen
  • 2725 Views
  • 28 replies
  • 0 Bravos
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