[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! public, point
如果我退出公众积分，我可以取回我的忠诚奖励吗？
Payment for new plan
If I change my plan today, payment was made yesterday for my old plan, do I have to pay the full amount again?
Service suspended and can't log in to account
Hello, I'm here with my mother-in-law and trying to access her account. We reset the password, but as soon as we use the new password it isn't accepted! Now we're locked out. Please help. J.
Resolved! Holiday bonus points
I got an email today explaining the holiday bonus. Just reply yes when I receive the text message from PM.Problem is I got the text message two days ago. It simply said "Reply yes for bonus".I had no idea where the text came from and thought it was s...
Resolved! I haven’t received my SIM card
Hello, I ordered a new SIM card in 6 Nov 2022 and got a purchase confirmation. I still haven’t received the SIM card by mail. What should I do?
My Settings > Personal Information
Is everything contained in the 'Personal' section only viewable via the account owner (myself) /and Public Mobile?Because inside the 'Personal Information' tab, it doesn't say it's only viewable to yourself *except* for the 'Private Notes'. Does that...
Plan Issue
After switching to the $40 monthly plan for 15GB at 4G speed during the Halloween offer, I have recently noticed that my payment history states that I have been paying for the new monthly plan but the home page of my account shows that I am still und...
traveling to myrtle beach
I traveling to myrtle beach via watertown. if I buy the usa data plan what are the odd of it working. I hear people are having problems? Thanks JOhn
Charged for service not provided
My account was charged 66$ Nov 8th, and yet it says my current plan is the 15$ one
Lost access to email I use to log into my public mobile account
I lost access to the email I use to log into my public mobile account. In fact I lose my entire phone an need my number for everything all emails and fb accounts and banking so I need into my public mobile account really badly and I'm desperate .. p...
Is a $30/month 3G plan with 3 GB of data coming to PM soon?
I was browsing the internet this evening and noticed that both Chatr and Koodo (prepaid) now offer a $30/month 3G plan that comes with unlimited Canada wide calling, unlimited international text and picture messaging, and 3 GB of data (1 GB standard,...
account
My account was suspended for insufficient fund even though i have sufficient funds There is no entry that they tried to have the account paid and I cant submit a ticket because my account has been suspended. Is Public Mobile trying to get rid of thei...
Resolved! When does the top contributors come out?
Hey, I haven't been here in a long time so I do not know if it has changed, but when does the top contributors get announced? And how long after do you get the community reward for that? Thanks
wifi calling
Hi. I had an s7 with public mobile and I never had a problem. now I have an s20 and it wont let me receive any pictures via text. only when I turn data on can I receive a pic through text. is this normal? thank you-- B
Black friday deal
So on black friday I ordered my Sim cards and I received them today friday Dec 2 so I went to sign up for the 55 plan @ 20 off and the promo code wouldnt work so I chose the $40 for 15GB plan buy I'd like the origional offer I was offered. How do I f...
My wife's email
My wife and grandson cannot log in to my account there email addresses are not recognized although they were the emails I used when I set up there my accounts. Now my wife's phone is locked because of no payment because I can't get in to her account ...
X mas promo
Long time PM customer.I received my promo text today and responded with stated response but do not see them applied to my account.How long does it take for them to show on your account.I have never had this problem in the past
can't call
I just sign up for a new phone number. Everything seems to work but I can't call or receive calls.
When we upgrade to 40$ plan do we get 2GB free data time to time?
Friends who have 40$ plan do you get 2GB free data time to time?
Help with reactivating my account so that I can port my number to a new carrier
How can I get in contact with a support agent so that they can help me reactivate my public mobile account and number so that I can port my public mobile number to a new carrier?
How to deal with "Your call cannot be completed as dialed"
Hello everyone,Me and my partner transferred to Public Mobile together from another service provider a few days ago. It seems that something went wrong with the connection between two of us. Everytime I try to call her or she tries to call me, we can...
Any way to remember login?
It's incredibly tedious, frustrating, and odd why there's no remember login/password/sign-in, etc for this site.Especially given the fact that logging into the Community DOES give the option to stay signed in. Is there any way to allow me to not have...
Stop auto pay
My daughter lost her phone and I can’t sign into her public mobile account to stop auto pay. I tried to change her hotmail password to get the verification code through there to change password on public mobile but the hotmail was deactivated. How do...
Opting out of new loyalty rewards
If I opt out of the new rewards program, will I lose my credits earned during that program, and when going back to old program, will I get back my monthly reward earnings every month that I used to have(refer a friend, loyalty,autopay)Thanks.
New plan discount not applied
I changed my plan and the discount was not applied. I put in the code to give discount but my next bill shows full price.
SIM locked - PUK locked - need code
I don’t know how (had the phone with PM for months) but my son’s phone’s SIM is locked and I need a PUK code to unlock. Where do I find that? Thanks
Your id
Hello I need to reset my user name and password for my account as its urgent my plan got off I a able to call someone I need update my credit card information kindly advise it would be great help
Resolved! deleted voicemails
can you retrieve a recently deleted voicemail?
Koodo to Public Mobile issue
It's been almost a week since I transferred my husband to a public mobile. We received a text message from koodo for confirmation regarding transferring to public mobile. And we already confirm it by replying ‘yes’. We received the welcome and confir...
Resolved! Change to $40 4G plan?
I have the $40 3G plan and see the price of the 4G equivalent plan has been lowered from $44.50 to $40. It seems like a no brainer but is there any reason for me not to change over? I get the extra promotional data for a year and also get to keep all...
