Rest email address and password

[kimmie_01235]

After putting my email in for password reset it keeps saying email not recognize 

[Anonymous]

---

@kimmie_01235 wrote:

Thank you

---

@kimmie_01235 

your welcome

and just be patient,,i hope they will fix it for you as soon as possible... Good Luck.

[kimmie_01235]

Thank you

[Anonymous]

@kimmie_01235 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[hTideGnow · Accepted solution]

@kimmie_01235   Maybe there was a typo with the email address when you set up in the beginning? or maybe you used another account   You tried all other possible email you might have?  

Check all your email, did you get any PM email from any of them?  If so, that might be the one you used

if you are still unable to get through that step, you will need to open ticket with PM to get this sorted out

Use the Chatbot on the lower right:

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"

you will then direct to another page to open ticket.

Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket successfully opened, keep checking your Community inbox (envelope icon on top right)  CS Agent will communicate with you there