Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone, my relative is trying to escape an abusive partner. I have used the feature of Public’s system to assign a new number to the relative’s phone. Should I/can I do more to keep the phone number found by a Web search by name?
I used to visit the US frequently between 2018-2019, and had bought a budget phone & package in the US to serve me while there. The phone was a Samsung G360P, a CDMA phone, that served me well. Regrettably, that company which offered that phone & ser...
My plan ran out recently and I wanted to sign into my account to see how much I owed. I entered my email and password to find that it was not correct. I then proceeded to enter many different passwords which did not work. I’m very confused as to w...
How do I get a new SIM and get to keep my old number when I arrive in Canada?If I can get a new Card shipped to me, Let me know. Thank You
Hello ,I have a plan with 2GB and 500 MB extra for the autopayIt is telling me that I used my data , but 2 days ago I checked I was using almost 1660MB, so i believe the 2GB used , what about my extra 500MB ??
i wish to disable voice mail on my account, but when i try to submit a ticket i cant get passed verified to submit it.
Hi folks,I have been a Public Mobile customer for over a year. My number is used to forward calls to my work phone with I use 100% of the time. I am on autopay (yes the credit card is still good / active). I noticed today that my phone is showing "No...
my voicemail is asking for a mail box number. It never did that before. How can I reset it back to the way it was
Need some 4 digit pin code, which I don't remember. And there is other viable help with Public Mobile. No wonder people are moving away from Public Mobile.
My data wont work it says I used it up but I know I haven't even come close.
Very frustrated.Account Suspended????my auto pay didn’t go through and my account was suspended I haven’t had phone use all day.Re submitted/updated credit card information twice.having a near impossible time trying to sign in to community etc.Public...
At random times, and at different lengths, my SIM card is 'unable to be read', making it so I cannot call or text. When I restart my phone, I can text or call for a short amount of time, then it goes back.
HelloI am just setting up my new account and when I insert my new SIM card it says the SIM card that you have installed in this phone is from a carrier that is not supported under the activation policy that is currently assigned by the activation ser...
I bought a SIM card on March 11, 2021, but I have not received it till now. My order number is 286818. Who can tell me where my SIM card is?
It is really difficult to remember to reset the statistic every month. Is there a way to make it do it automatically?I assumed that ios would access my data plan to determine the "current period", but it doesn't so the period last forever.
My Android phone has been having some problems accepting incoming calls and voice messages for a few weeks now. Some callers who try to get in touch with me get a message telling them my number is not in service/is not connected to the network, or ar...
I need help porting my phone. I went to London Drugs and someone there installed the SIM card. My previous service was inactive so I didn’t receive any message. No my account can receive calls
Anyone know why the select boxes for checking your make and model are empty under Getting Started? Tried FF on Windows and Linux as well as Edge in Windows - all the same - seems someone tripped over the cord. Kinda hard to sign up if you can't kno...
A friend went on vacation and signed up for 10-day talk+text+data for $20 until they could sort out their US SIM (didn't work in their unlocked Canadian handset, though it was supposed to). They only paid for the initial 10 days, and after that noth...
What's going on with voicemail? I was able to check my voicemail by pressing 1 yesterday. Now today I can't access it, even when I put in my phone number.
I’m on an iPhone 11, it worked normally up until a day ago, suddenly all of my incoming calls just go straight to voicemail. I can still make outgoing calls, and everything else seems he working normally. I’ve tried resetting my phone, toggling airpl...
My boyfriend is using U.S. Roaming plan Calls last for 3 minutes and then drops Can someone help with this issue .it's been going on since he was in Connecticut yesterday.
I have been charged 173$ for add-ons in US. No idea what they all are. Please contact. Rick
I am so annoyed right now. This is the second time this has happened. I am unable to use my phone. I can't make outgoing calls or messages. The message says my account has been suspended. Why? I have always paid on time. Never been late. My account i...
I want to deactivate my phone plan but the system won't let me log in anymore. Can anyone help me ?
How do I change my username of the Public Mobile forum? I don't see it in the settings. Could someone show me?
Hi, I bought a certified iphone8+ 3 weeks ago. The voice is cutting off all the time from my end. Does anyone know how to return or exchange a same phone? The order number is Order 285822 and I bought it on Feb 28, 2022. Thanks, jgaoshmu
I have not been able to log in as it for some reason says incorrect Pw and when I try to change the password it also doesnt get past the email verification step. My plan is done and I have no connection unless I have wifi. Need a solution and no numb...
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