Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My number was supposed to have been ported within 30 mins. Its 10hrs later and still not ported. I use my phone for business so none of my clients can get hold of me.
Hi,I did not respond to the text message from Telus within 90 minutes to switch my number over to Public, as I took my Telus sim card out right away. Is there a way I can get another text message from Telus to accept the switch? Thanks
Hey, I've tried all the suggestions listed in the community to resolve this issue but I don't think it is related to my cell phone. I think its related to something with the Public Mobile service. Can u assist with this thx. Phil
I just got this notification: Public Mobile here! We've enabled VoLTE (Voice over Long-term Evolution) on our network. To enjoy uninterrupted voice services while roaming in the U.S., a VoLTE capable device and a VoLTE enabled network are required.Yo...
I have tried resetting my password numerous times on my PC and Cell but I get through the validation process but after entering the New Password it gives me a message.There was an error resetting your password. Please try again laterThis message has ...
If a call does come through, it gets disconnected. Working in a steel garage where phone is needed consistently to order parts.It's not the phone as I didn't have this issue once in 3 years with fido and 3G network.
Okay so, I'm going to try not to make this a long wording of my issue but I just bought the new Nothing phone 1. And the call record feature is not there. It is in India though where it is totally legal. With that being said Canada's laws clearly dic...
My phone worked this morning and now it will not accept or allow calling. I’ve done everything suggested and nothing. I need my phone for my job so need to resolve immediately.
HelloI contacted you because I didn't receive it after more than a month of purchasing the SIM, and you promised to send it again 2 weeks ago, but I still haven't received it.when can I get it? It's ridiculous that it hasn't come for over six weeks.I...
Maybe I'm looking in the wrong place but I can't find the add-on I purchased. It's working cause I'm in the US and able to get data and text. I just wanted to check how much was used from the 3 GB but it isn't showing up on my plan... Thanks.
Hello, Yesterday I paid $25 for my plan and today I upgraded and paid $40 for the new plan. Could you issue the refund for the $25 plus taxes back to my account as the difference is less than a day. Needed extra data. @Eliza5
My account deactivated agian due to my expired card. Just got new card but it won't send me email for a 6 digit pin been waiting for 1hr plus.Sms dosen't work either please help!
I let my plan lapse by accident. My bad. I'm trying to log back in to fix it but I can't because my email isn't receiving the verification codes for some reason. My email is correct. Please help me log back in.
I have the $13 PM plan that gives me 50 min of Canada-wide talk time and 50 outgoing text. I normally use less than half of the limits but due to a situation I need more talk this month. I notice a bonus of 1000 Canada LD min in my account. Are th...
I know this may be a little too late, but I got a text from PM over Christmas offering 2GB of free data and 500 international minutes. I said yes but they were never applied to my account (I can't see either, and CERTAINLY wouldn't have used 500 inte...
