Can't log onto my account

[SheWolf67]

I have reset me password, and then it won't sign in. 

[HALIMACS]

@SheWolf67 

If you're using a device with stored/remembered credentials, sometimes when these autofill, the device also attempts to automatically log you in. 

If your device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message every time and not let you login.

[softech · Accepted solution]

@SheWolf67 

what exact error you got?

try to use Incognito mode again and login with the last password you reset to

if that does not eork, open ticket with P.M support 

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there