I tried logging into my account and it failed, reset password and still won't work.

[softech · Accepted solution]

@cwalker7795 wait an hour to try again

if does not work, please open ticket with PM  support

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[cwalker7795]

I got passed the login and I can't make a payment. The error says oops there was an error , try later. Is there something wrong with the site today

[erotavlas]

Yes you are right, I only have luck logging in with Incognito tab.

[softech]

@cwalker7795 if still does not work, let us know what exact error you got

[will13am]

@cwalker7795 , please try the password reset again using incognito mode on the browser and also use incognito mode when accessing the online account.  If this does not work, use the chatbot link to initiate a support ticket for CSA assistance.  

[HALIMACS]

@cwalker7795 

Logging in issues is common with Public Mobile’s website, which displays outdated information, to deal with this:

• Try clearing cache and cookies and opening an incognito tab
• Try using a completely different browser from a completely different device which does not have stored/remembered credentials
• If you're using a device with stored/remembered credentials, sometimes when these autofill, the device also attempts to automatically log you in.  If your device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message every time and not let you login.

Also, try tapping the highlighted area when logged into self-serve for a refreshed page version: