Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Will it apply to the next payment I have upcoming? how can I see if it has been applied? will it show a negative balance? do I have to time it to be on the day of my payment?
I asked it to update my next payment to the new plan but does this mean that I will lose my one time add ons that I got as promotion? I am aware that I will lose my 2gb extra recurring promotion but not sure about one time addons I got as promos
Hello, I am no longer a public mobile customer but I need access to see an old bill through my account, however my account cannot be accessed anymore. I cannot log in using my credentials, and "forget my password" does not send a new password to my e...
Today, I received a text message on a phone that is not listed as supporting VoLTE, saying that VoLTE has been activated but my phone is not compatible. However, two other phones that are on Telus' list of supported devices did not receive the messag...
If I change my plan to upgrade my 3 g speed plan to a 4G speed option which is the same monthly payment do I get to keep all my established rewards?
I'm unable to log in to me account anymore (password and/or email address rejected). Resetting password also does not work. Requested a security code to both email address and phone number and it is never sent (did not end up in junk folder either).
I have a Samsung Galaxy A325M DS. It is a dual SIM model. It is VoLTE compatible. My alternate service provider has already activated VoLTE on this phone. When I check the IMEI Public Mobile/Telus says the Galaxy A325M is not VoLTE compatible and I s...
I am trying to add a voucher to my phone and my #611 isn’t working. It beeps twice and then hangs up.
I just purchased a new iPad that has a cellular sim slot. I know Public doesn’t offer data only plans so I’m trying to figure out how to best use my tablet on the go. Can I switch my SIM card from my phone to my iPad when needed? Or would it be easie...
In reviewing my usage, I see the phone has regular 'outgoing calls', all to the same number, but I have not called anyone. Sometimes they are for 30minutes. Anyone come across something like this?
long story short, kid set up account with his email, lost access to his email, so we have been locked out of the acocunt for months and months. got him a new account but im still getting charged monthly for his stupid account but we have no way of ge...
I made it to step 2 download and pull old number that’s it.Still spinning since 6pm last night.
My plan was supposed to give me 15gb of data and instead it’s giving me 5gb and now the option to upgrade again. Please help
Not sure why it says it's not a valid Canadian number. I am trying to move from Telus to Public Mobile. Any ideas?
Wondering how I can forward a saved voice mail to someone else…. Is it possible?
I'm visiting Ontario next week from BC. Does "Unlimited Canada-wide Talk" mean I can call from anywhere within Canada to anywhere else within Canada without extra fees? Is texting? Please advise.
I'm in AB (Mountain time zone) last 2 years and just noticed I'm paying PST too. When I bought this phone, I was in BC(Pacific time zone), which is changed in my account. How can I get back my credit? Also, I paid my monthly payment and my account sh...
I am not using the service of Public Mobile now, so I want to cancel the authorization(for Public Mobile) of payment from my credit card, but I cannot login to Public Mobile now, and there isn't a people to talk with, how should I do?I should get ret...
Bougt a phone in novembre onf this year and i need a copyright of the invoice
Lost my sim but need my old number. Idk my self serve info nor my 4 digit pin. I always top up using a voucher from the store. Please help. Its URGENT
When walking does my fitness app and another app that I listen to (audiobooks, meditations, etc) use data? Almost reached my data limit for the month.
My service has been suspended. I did not receive the text reminder. I have now submitted payment. Will I be able to be reinstated. Thank you.
My number was supposed to have been ported within 30 mins. Its 10hrs later and still not ported. I use my phone for business so none of my clients can get hold of me.
Hi,I did not respond to the text message from Telus within 90 minutes to switch my number over to Public, as I took my Telus sim card out right away. Is there a way I can get another text message from Telus to accept the switch? Thanks
*611 doesn’t work anymore. The call drops when I try to top up my phone
Hi All, I am considering a long trip to some country in Asia like China. How may I get phone call minutes/data from there?
Hey, I've tried all the suggestions listed in the community to resolve this issue but I don't think it is related to my cell phone. I think its related to something with the Public Mobile service. Can u assist with this thx. Phil
I just got this notification: Public Mobile here! We've enabled VoLTE (Voice over Long-term Evolution) on our network. To enjoy uninterrupted voice services while roaming in the U.S., a VoLTE capable device and a VoLTE enabled network are required.Yo...
I have tried resetting my password numerous times on my PC and Cell but I get through the validation process but after entering the New Password it gives me a message.There was an error resetting your password. Please try again laterThis message has ...
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