Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Troubling opening My Account

Hi! I am trying to renew my subscription but when I log into my account it gives me an error message and won't open My Account. Is anyone else having this issue?

Resolved! account help

hiMy mom received a new credit card but didn't update her account and missed a payment. I'm trying to help her update account but I think the account closed? Under My Account there is no Payments option to update credit card. Any suggestions?Thank ...

Data not working

I have a GB256g. I set up apn settings, data isn’t working. Got it unlocked from Telus. Exact instructions?

Porting not completed

Been reading posts here with the same issue. Tried the AI chatbot but failed to submit ticket. Please send me ASAP contact for the 'Porting Team' to reinitiate the process otherwise Freedom will charge me tomorrow.

I have been waiting for my SIM card for approx. 2 months

Hey folks,I made my order for my plan and SIM card on November 14th, 2023. As noted above, I have not received the order. The ChatBot is little-to-no help, and I am unable to submit a ticket because I don't have an order number. I cannot see an order...

Been trying to get SIM card activated for 2 weeks now. No online agents available. Stuck.

Can't activate sim, can't get support, no online agents. This is rough.

Resolved! Calls not going through sometimes

Hi All, I'm wondering if others have this problem. We have 4 accounts with Public Mobile and very often when I call my daughter the call will not go through on the first try. Then I have to dial again and it goes through. Wondering what the issue mi...

Referrel code

I transferred 2 phones to public mobile from another provider. Can I use the referrel code from the first to apply to the second? Or will it not work since they are both under my name? Thank you.

I really need the WiFi call feature

When I tried to turn on the WiFi call feature on my Google Pixel 7 PRO, which Telus has this feature, just PM blocked it, my signal is not good in the basement, and WiFi call can help me a lot on this, I was on Rogers, and even Fido, Freedom Mobile, ...

Resolved! URGENT - Not recieveing verification texts from bank and missing calls and texts.

I have recently switched to public mobile and transfered my number over from chatr. I have since not been able to recieve verifiation texts or calls from my bank. I was told to wait 3-5 days after transfering the number, I have since waited about 12 ...

Stuck in Number Transfer Limbo

I'm transferring from SpeakOut 711 (SO) - I guess the IMEI didn't work as I started that SO account with another phone. I've opened a ticket (2 days ago and again yesterday) but haven't heard back. I called SO support (and also read the Community for...

Port number - now paying both providers

I activated Public on Jan 6. It looks like the Public sim is working but Fido also still has the number and said I have to contact Public to properly complete the porting. I am now paying for 2 call plans because you didn't port the number correctly....

Resolved! Canada US Plan

last year I used a $50 Canada/US plan. Now the only one I see is $65 - am i missing something?

I can't send or receive text messages

My mobile has dual simI was overseas and used a local number in Sim 2Since I came back to Canada and I am not able to send or receive text messages I checked the settings and the message centre is "+16475800172"Not sure what is the issue

Resolved! Can't reach out to customer support

My number transfer "completed" when I signed up and I was using my old number for a few weeks through public mobile but my number was still registered with my previous provider so phone calls from that providers customers were sent to vm. I was going...

Resolved! I had issues porting my number and cant submit a ticket

I have issues porting my number and my ticket wont submit. When do i expect a call and/or support from a customer service agent at public mobile? Or how do i restart the porting process again?

Resolved! Problem with transfering number

@CS_Agent Hello,I switched to public from Eastlink a week ago. I never received the sms from Eastlink to transfer my number. I no longer receive SMS or incoming calls. I spoke with someone on the phone todayand they put the request through. I got an ...

Silence on calls

I do not hear ringing when I call someone.I cannot be sure if the call is dead. Most of the time the other person is surprised because I am late to say hello

Can I use my phone number with 2 providers at same time?

I have hit a wall with receiving SMS when traveling abroad (for the purpose of 2 factor authentication) and so I am contemplating moving my phone to say Telus or Bell that allow for international roaming, but don't want to loose the sweet deal that I...

Resolved! reward points

I have used my points to lower my bill and have not received the discount on my credit card payment

Resolved! Invalid Cell number when trying to port number to Public

signed up for public, entered sim card and tried to port my number from Telus Mobility and it says invalid number.

Resolved! Customer service.

How do I get ahold of customer service online? Not the chat bot.

Resolved! Transfert phone number

I am a new subscriber. After the process my phone can phone out but can cannot receive call with the transfered no.Is-it because it is still using a temporally no during the process. I don't know the temporally no. or where to find it

Resolved! Not receiving calls form Private Numbers

My therapist uses a private number when they call me. Ever since I switched to Public Mobile their calls don't come through, I don't even receive a missed called notification, its just nothing. All other calls come through just fine except private nu...

Resolved! Billing / my account

I am new to PM. When I check my account - What does available funds mean? Is that the invoice amount that I have to pay? It’s not very clear what amount I have to pay coming up to a month worth of service. Any help would be much appreciated.

Random Network Connectivity Issues

Hi everyone.I'm having seriously frustrating issues connecting to the network day to day. I've been a PM customer for 5 years or so and have been happy with my service for the majority of that time. Starting a few months ago I have been having troubl...

Resolved! Payment invoices

Hi , how do I get a copy of all my previous monthly payment invoices ? @ Moderator

Resolved! Account

Hello. I am not in Canada now. If I can't get back in 90 days and my phone number will close. Will I have some penalty?

phone number not fully porting, and not receivings some calls/SMS

I need customer service phone number - number hasn't ported over after 24 hours and we cannot log into our account because 1 time code does not come to our number and there is no alternative listed. we are porting 3 numbers and have the same trouble ...

New activation

Hello, I am working on a new activation. I have selected my plan and now debating on an eSIM or SIM card. I prefer the card to be able to move from phone to phone should something happen but when does the plan kick in? It wouldn’t transfer my numbe...

Community

Forum Posts