Bought a phone octobre or novembre and i need a copyright of the invoice

[Philippe007]

Bougt a phone in novembre onf this year and i need a copyright of the invoice

[computergeek541]

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@Philippe007 wrote:

Bougt a phone in novembre onf this year and i need a copyright of the invoice

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Unfortunately, my experiences have been that Public Mobile doesn't provide a receipt of any kind of CPO device purchases (unless you ask).  Is this receipt for expense purposes or for warranty purposes?

If this is for warranty purposes, please visit https://www.telus.com/en/mobility/services/warranty-lookup to check warrranty status. You can then print a copy of that out, although Telus stores can look up warranty informaiton for you if you need warranty service.

[Meow]

You should have your receipt either with the phone or sent by email.

If you do not have it, ask agent if they can help you.

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.