Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was offered an update grade to my plan to 5g with 40gb of data and replied YES as requested by the text. I did receive a text stating it would happen on the next payment cycle but it has not happen as the payment cycle has come and gone. Has anyo...
I can’t connect to the network.
My account is currently suspended, I think, because my father changed credit cards.Mind you, the current cc info has been updated, but I'm finding it hard to make a paymentto get the account going again. Any thoughts out there to make this account a...
I signed up my wife first and wanted to use her code when I signed up. I miss this step. Thank youMarc Gove
Really I cannot get any help or support!!!!
I wanted to install esim on my daughters phone, but I created account on my phone thinking I would be able to send her link to install esim but there is no option for that and now it tries to install on my phone. How can I install esim on her phone.
Bought data since I ran out and now it’s not showing in my data
i recently purchased some data add-on (1GB for 15 days) however they aren't working at all. i have already used up all the data within my normal plan but the add-on doesn't work, i'll turn my data on but it doesn't work at all. i've tried restarting ...
Hi there, I changed from the 15gb for $40 to the 20gb for $102/90day plan. Currently my rewards are $2/30days for auto pay, & $4/30days in loyalty so I get billed ~$38.08 IIRC. My understanding is with the 90 day plan, I will get $18 off each 90 day ...
wondering where i can find my number to reffer people
@CS_Agent My bank changed my credit card number and public mobile suspended my account. I am unable to edit the credit card details on the payments/plans and adds ons section. *611 will not accept the new credit card. I went and bought a voucher and ...
Hi there,My son is going to be leaving the country for 2 years, and we don't want him to lose his number. Is there a way we can park it with public mobile until he gets back?Thanks
Hi, may I see the call history beyond the 90 days limit?
Hi, how do I cancel a port request from Public Mobile to Bell?
I was helping my son upgrade his public mobile subscription, but was actually on my account when I switched to the plan he wanted. I've been charged $134.40 for this upgrade to my account but only wanted for my son's account. We have correctly upda...
I need help activating a new account and get log in
Good Monday afternoon Ladies and Gentlemen, Current Grandfather'ed Subscription:$180 / Every 90 days 4G LTE Network - Canada & USA calling, Call display, Call waiting, Conference, etc., international text, 9GB total data. Since Dec. 2017. $15 OFF eve...
I need help, I want to cancel my account as I don’t use it. However it won’t let me sign into my account as it’s saying to put in the code it sent me, but it’s not my number. I can’t get help from support because it won’t let me sign in!
I lost my SIM card and I tried to port out from public mobile into freedom mobile from a local mobile shop. I have not received any email but a public mobile email that teaches me how to port into public mobile. Please help me with it
I have always had till the 26th of the month to pay my bill which is charged on my credit card. Today my account was cut off on the 23rd of the month. I have been unable to reach anybody to get this resolved. Their chatbot does not work and says it...
WITH CANADA-US PLAN, CAN I USE MY PHONE IN US WITH OUT ROMAING CHARGES ?
Even after 12 hours of eSIM transfer why my phone is in SOS mode?
I attempted multiple times to sign up for USA Roaming via the Public Mobile App on October 11th and 12th from a hotel room in Seattle after returning from a holiday, but I did not receive any indication that the transactions went through. Therefore,...
In the last two months, I’ve been having problems with my phone. I can only get good reception from the front of the house. Very sporadic from the back. Can anyone help?
Hi,As title says, stuck in SOS mode this morning.Bill paid, minutes available. Toggled airplane mode on/off. Restarted five times. Both manually and automatically selected carrier. Drove to different spots to see if it was where I was. Reset phone ne...
Was buying us roaming add ons and bought the wrong one need to change to the right one.
I need a port to transfer my old number can’t do it without a port request
Hey does anyone have experience with recharging their account with xoom.com. I reached out to support since I cannot add my credit/debit card as a payment method online.Like I have cleared cookies, downloaded new browsers, used the app, and many othe...
over 48 hours has passed and my US data reward is still pending and now I am back in Canada. How do i get this addressed
