Community

Resolved! Phone Activation

So I had a plan, but I was out of the country for a few months.I still have my rewards points, but I don't know how to activate my phone number again.Do I need a new phone number?How would I go about setting that up associated with my rewards points?

Resolved! Cannot access my email under my account

I was unable to change my email under my account, I cannot access that email at all,  and now it's asking me to verify the account with said email. What can I do?? 

Resolved! Credit card

I'm not able to remove my credit card. Why

Resolved! I've always said I know diddly about 3g and 4g and so on.

With the "while in" USA is there an add on that is guaranteed to work on the $15 plan (thus 3G)? Thinking that perhaps Data won't be reliable. But voice and text would be. 

Resolved! Need Help

I lost my phone and want to port out my phone number. I got a deal through Fido including a new phone. How do I transfer my number now that I cannot accept an SMS code. Thanks... 

Resolved! Plans with Canada Wide Minutes and Unlimited calls to USA (from Canada only)

I cannot find a plan that allows unlimited calls to the USA. Is that no longer offered?

Resolved! International galaxy a32 4g compatible with PM?

I'm looking at buying the international version of the samsung galaxy a32 4g from Amazon, and want to make sure it will be compatible.  So hopefully someone who knows can fill me in.  Model number SM-A325M/DS Thanks 

Resolved! New plans

I received a text from public mobile about a new 6G data plan at 4G speed for $45. I currently have the 5G plan at 3G speed and when I log into my account and select Plan-add on's tab it doesn't show the option to make the new 4G speed update. its ju...

Resolved! Promos and referrals?

Hello all, Ok, got the sim, trying to activate.  go to the stage with  2 boxes asking for Promo Code and friend code.   Any promos going on now?Where to get friends code? thanks all

Resolved! Change visa card info

Resolved! Call forwarding to Fongo

I'll try and keep this short..I dropped my phone in water and it wouldn't turn on afterwards... Galaxy S8I put it in rice for 48 hours after tearing it apart, it worked and phone is working again Can this be done? In the future.. I have a Fongo phone...

Resolved! Cannot access my account

I have tried the suggestions mentioned in the responses sent to me (thank you) but nothing has worked so far. I have:changed my passwordcleared the cache on my browserI can get to the point where I successfully submit a code delivered to me via e-mai...

Resolved! MMS Message Retrieval Issue

Hello,Recently I have run into an issue where my phone fails to retrieve MMS messages that I receive. For certain people and for some of them I can retry the download and it works but most of the time it fails. Is there anyway that I can fix this? I ...

Resolved! Can't access account and can't reset . Problem with public mobile system requesting immediate action

Calling *611 leading to Sorry we are unable to process your request and ask you to visit the website. Can't access my account revoked access phone line not working unable to place calls.  What to do ?

Resolved! Minutes

I have a plan with unlimited minutes,I cant make a phone call it says I'm out of minutes.I'm calling from Canada to Canada. I havent left Canada at all. Why cant I make a phone call?

Resolved! Plan renewal

My Current Plan Cycle is Jul 09, 2022 - Aug 08, 2022. Does that mean my plan will renew on Aug 8 or on Aug 9? What I really want to know is, will I get more data on August 8 or not till August 9?

Resolved! Can not log in and code to reset password never arrives

I have recently switched to Rogers and since switching my number I can no longer log into my account to disable my auto pay as I will no longer be using this company. It is telling me my password is wrong and I need to reset it. When I attempt to do ...

Resolved! Forgot email to access account

Forgot the email to access my account. Need to update billing info and update my plan. Approximately how long does this take to get resolved? 

Resolved! Changed plan a while ago need to be activated immediately please

I want to make a payment  

Resolved! Activating SIM card and transferring my previous number

Hi everyone,  I activated my Public Mobile SIM card today and opted to transfer my number from my previous phone provider. But after replying 'YES' to my previous phone provider to transfer the number, I immediately got a text from Public Mobile that...

Resolved! Email

Hello I tried to sign in to pay my bill but it sent a code to my email address to confirm it’s me. That email address doesn’t work anymore so I can’t confirm so I can’t pay for my bill.  My old email was xxxxxxxxxx my new one is xxxxxxxxxxxx

Resolved! locked out of my account, trying to pay my bill

I have been locked  out of am account for too many attempts ..waited the 3 hrs, changed my password as asked to do, now still wont let me get into my account to pay my bill??I need to get this set up so I have access to my account.

Resolved! Reactivating problems

Hi my daughter is trying to reactivate her account go a week now and it won’t let her and it’s getting very frustrating and if it’s not activated today she’s taking her business somewhere else. This is not acceptable!!

Resolved! Autopay not working--service suspended

Using autopay for several years no problem--today cell service suspended because Public Mobile's Autopay service isn't working.  Try to log in to account--login and password not recognized.  Try to set new password--both verification processes fail. ...