@TDIBAR - the message says technical issues on some incoming calls?? Wonder if the caller is having the issue rather than your phones.
Are these both new accounts with Public or accounts that have been working for some time now? What trouble shooting has been done?
Try 1 or more of the below:
- restart your phone
- toggle into and out of airplane mode
- perform a Reset of the device's Network Settings
- move your sim card to another phone to see if services works
Check for outages in your area:
https://www.telus.com/en/on/outages
https://istheservicedowncanada.com/status/telus
https://downdetector.ca/status/telus/map/
If issues persist or to check if there are tower/network issues in the area, submit a ticket to CSA for assistance. To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
