@Q2023 please call 1-866-408-5465 . for now
and you have a Alberta area code phone number? I am pretty sure this is something PM can fix, please open ticket with support:
@Q2023 which province you are in ? If you are in Ontario, which area you are phone number belongs to? I remember some part of Ontario has problem with dialing special service number like 811. If you are in Ontario , please call 1-866-797-0007 for now
and putting a 1 in front of the 10 digits number is normal. Many of us now to get used to this new way of calling.
@Q2023 This is normal at least in my case , all my contacts have the 1 in front of the 10 digit number for calling and texting
Adding and since all plans are national calling this won’t charge you extra for long distance and it can’t as PM is pre paid and you can’t do anything you haven’t payed for so never a surprise bill