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Payment problem

Jason2023
Great Neighbour / Super Voisin

Payment on file didn’t go through due to insufficient funds I believe so I went to update my payment information and my phone still isn’t working 

3 REPLIES 3

softech
Oracle
Oracle

@Jason2023   Wait a full hour first.  

If you know the 4 digits account PIN, try to use *611 and pay the amount due as it has better success

if not, the use My Account but open it in Incognito mode and try again

esjliv
Mayor / Maire

@Jason2023 - if this was an Autopay failure, log into My Account, then you will need to make a manual payment. Just updating your payment info. will not reactivate services. 

Handy1
Mayor / Maire

@Jason2023  Wait an hour and try again . Maybe even on computer  or lap top if possible 

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