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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25795 Views
  • 136 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37488 Views
  • 185 replies
  • 29 Bravos

Resolved! Why my bill is always early

It seems that you try to take the money before the due date this has happened so many times to me I’m a little pissed right now 

JustJenn by Great Neighbour / Super Voisin
  • 428 Views
  • 3 replies
  • 1 Bravos

Resolved! Roaming in the UK?

Can anyone shed some light if I want to take my public mobile sim to the UK for a week?

mnhkt21 by Great Neighbour / Super Voisin
  • 841 Views
  • 9 replies
  • 1 Bravos

Resolved! Email transfer

I would like to transfer from my Mom’s email to my email, and I was told I had to create my own personal community account in order to do so, so I have now.

lilaf by Great Neighbour / Super Voisin
  • 425 Views
  • 3 replies
  • 1 Bravos

RESOLVED - Trying to add an Add-On

I've unsuccessfully tried to add an "Add-On" to my account, funds were added, I got the "Success" notification, but the add-on isn't showing up in my account (nor is it working, obviously).  I'm at a loss to figure out where the issue might be?

BM5 by Good Citizen / Bon Citoyen
  • 837 Views
  • 10 replies
  • 0 Bravos

Resolved! Why is there no tracking information provided?

There would be a lot less anxiety and complaints and inquiries and it would be a lot more professional instead of seeming like a college startup the way it does.  Even the chat feature isn't covered in the scheduled time frame.  I can be chill about ...

RJB by Good Citizen / Bon Citoyen
  • 762 Views
  • 8 replies
  • 2 Bravos

Resolved! History

I am trying to request copies of my call history for legal reasons.  I have sent the moderator 5 emails to no avail. HELP! HELP! HELP!

Jenniferhill by Great Neighbour / Super Voisin
  • 734 Views
  • 7 replies
  • 1 Bravos

I SIM card issues

Is I’m card just stopped working in all devices just shows up and no SIM card in device

ronsko93 by Great Neighbour / Super Voisin
  • 1062 Views
  • 11 replies
  • 0 Bravos

Resolved! Rewards

I am receiving Loyalty and Pre-authorization awards yet my wife on a separate account with a pre-authorization set up and joined the same day as I did. She also received these rewards for her account but they stopped in January when her bill increase...

Colin71 by Great Neighbour / Super Voisin
  • 574 Views
  • 4 replies
  • 1 Bravos

Resolved! Registered with email i no longer have access too

I'm not great at remembering passwords. I signed up with Public Mobile with an email i no longer have access too. I need to sign into my account to change my credit card. When i use the self help portal i don't have the option to re-associate my acco...

CCGill by Great Neighbour / Super Voisin
  • 534 Views
  • 5 replies
  • 0 Bravos

International calling from Hawaii to Canada while on Vacation

Good Morning -I have read through a lot of the information on this subject, but am still not clear as to how to do this. My husband and I are going to Maui, Hawaii for our 50th anniversary and although we plan on being "disconnected" from our devices...

Palakika64 by Great Neighbour / Super Voisin
  • 823 Views
  • 6 replies
  • 1 Bravos

Resolved! Change providers

Would like to change providers and need to get permission to keep my number

monababb by Great Neighbour / Super Voisin
  • 720 Views
  • 6 replies
  • 0 Bravos

Resolved! 4G vs LTE

Hi all I’m a newbie. I just activated my SIM card. I bought the 15 gb at 4G speed for $40 a month. On my phone it’s showing 2 bars and LTE. Is that normal? Shouldn’t it show 4G? Another dumb question. Where can I find my phone number on my cell? TIA

Card by Good Citizen / Bon Citoyen
  • 1356 Views
  • 10 replies
  • 0 Bravos

Network Down

I'm in Abbotsford, BC and the network seems to be down. Calls and data not working. I can't sign in to Public Mobile either. Anyone facing a similar issue? Helpline not working either. Who should I contact and when will service be resumed?

abbasija by Great Neighbour / Super Voisin
  • 645 Views
  • 4 replies
  • 0 Bravos

Resolved! Change plan

It's really weird I got $15 plan for my daughter recently I noticed it's changed without my knowledge and I got charged $41 a month any body explain why? 

sulaiman by Great Neighbour / Super Voisin
  • 537 Views
  • 3 replies
  • 0 Bravos

Resolved! I need app for android

Where can I find app for public  and I don't want to receive tex from my sim card for entering evry times. 

Yahyamehrabi by Good Citizen / Bon Citoyen
  • 922 Views
  • 7 replies
  • 0 Bravos

Resolved! Need previous phone record

Can i get a phone call log on a particular date?  For example on May 1, 2022?  I want to see the incoming calls and out going

nice1234guy by Good Citizen / Bon Citoyen
  • 731 Views
  • 5 replies
  • 0 Bravos

Resolved! USA useage

If we need more time in the USA  than 15 days can we just pay another !5 .00 ?

slingvan by Great Neighbour / Super Voisin
  • 411 Views
  • 3 replies
  • 1 Bravos

New activation - no email or port text message

Hi, I have my sim card and received text message activating my account - but I have received no e-mail from publicmobile confirming activation, and I have not received any text authorizing the port over from my previous number. It has been 2 hours - ...

phone not ringing

my phone does not ring and goes straight to voice mail, i need an agent to contact me or I am cancelling my service with public. How can i get an agent to assist

Daveey1 by Good Citizen / Bon Citoyen
  • 2738 Views
  • 29 replies
  • 0 Bravos

Sim card online order never show up

I have placed an sim card online order, it has been two weeks but I still have not received anything, and I no longer have time to wait. How can I get it refund ?

yaoalex by Great Neighbour / Super Voisin
  • 457 Views
  • 4 replies
  • 0 Bravos

What is the difference between plans?

I am a little confused that 20gig plans cost less then 15 gig plans. I'm sure I'm missing something. I'm fine with getting the $60 plan but I just can't see the difference between the 20 gig 4G and 15 gig 4G thanks

Vince666 by Good Citizen / Bon Citoyen
  • 1681 Views
  • 16 replies
  • 0 Bravos

Can’t send a massage without data.

Why in order to send a massage to some numbers I need my data on and for other numbers I can send massages without it?I have the same issue with receiving massages.

Igor122 by Great Neighbour / Super Voisin
  • 819 Views
  • 9 replies
  • 0 Bravos

Payment

I just got my simcard and im trying to activate it, on the payment screen i filled in my credit card info. But it doesn't work. The credit card is from europe but it's a visa so it should work right?

MinkVeld by Great Neighbour / Super Voisin
  • 514 Views
  • 4 replies
  • 0 Bravos

Sim Card

HiI have ordered sim card online at 23th January and I haven’t received it yet.There is not anything in canada post tracking, about it too. I need help about that.

Public Mobile

I Joined last year and my phone was screwing up this Feb so I went to Walmart to buy another, the guy said I couldn't buy outright and had to go with another carrier. So I said what about Public Mobile and all the great humanists that helped me out, ...

webspy007 by Good Citizen / Bon Citoyen
  • 997 Views
  • 6 replies
  • 0 Bravos

Changing Phone

I took my SIM card out of my old iphone and put it into my new iphone but it does not work.  The phone recognizes the Public Mobile network but I cannot text or call.  I have rebooted the phone, reset network settings, toggled airplane mode on and of...

nbanman by Great Neighbour / Super Voisin
  • 1214 Views
  • 15 replies
  • 1 Bravos
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