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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Security Verification Loop

Why does the security verification process continue to loop back after verification code is entered?

Resolved! I ordered a sim and it hasn't arrived

I ordered a sim 17 days ago and it hasn't arrived. Double checked the address and it's all good. How can i get a refund or new sim card sent to me?

Resolved! activation issues error code 821

wont let me activation i did one kid friday now doing the other 2 kids diff email and all and get error code 821

Resolved! Sign in

I need to sign in to my account and cannot it allows my to ‘successfully’ change my password and I still can’t sign in

Resolved! new 4g plan

I just switched to a 4G plan effective immediately. But I'm still getting download speeds below 3 exactly the same as my 3G plan. What's going on?

Resolved! SIM not registered message.

I just registered with Public Mobile and my phone says SIM not registered. I also have not received an email confirmation. But I do have the confimation page.

Resolved! Sim Card

I am trying to purchase a new Sim card- in my cart it is showing a bonus card and a triple punch sim. Do I need to order both ? I have an iphone 8

Resolved! Badges

Does anyone know how hard it is to earn badges

New rewards program

I’ve been with public mobile for years, and currently get $6 off of my monthly bill. I’ve been reading about the new rewards plan and was wondering if anyone has recommendations about starting that or staying with the old one.

Resolved! payment

3 questionauto payment error where get voucher nowhere customer service~~~

Resolved! Signing In and Updating after away for 6 months

I travel back and forth to Canada often and keep a sim but I am unable to login to add data etc? Can someone help. I have a simcard and would just like to add data after not using for several months and I cannot register

Missing Data from Public Points Redemption

1GB data was redeemed using public points but has not shown up on my account within the 24hrs. which is stated I the email received after selecting the add-on.

Resolved! Port in problem, Inbound calls don’t work

Recently switched from chatr and calls in/out did work for about a day. Currently only able to do outbound calls and inbound calls go straight to voicemail. Profile shows everything active on PM. Not sure what else to do.

Resolved! Rewards

I wonder why my $1 discount for each year staying with Public Mobile is not applied to my account?I am already on my third year with the company.

Resolved! Port out number not working

I did a port-out from Koodo to public mobile and after being on the phone with Koodo for over 3 hours, they claimed they ported out the number... When I look at my public mobile account it is showing my number is there, but it's not working and when ...

Resolved! Switch sim card on new phone, asking PUK

Hi,I got a new unlocked phone and switch my sim card to the new phone, but it is asking me to enter the sim PUK password but I do t have the sim card box that came with it so I would ask if public mobile could provide it because if I enter incorrectl...

No Data Usage showing on account

I have 10.5 gb of data on my plan and I run out every month. I have tried to check my data usage to see where it is getting eaten up but my account does not show any record of any Data usage.... the only usage that shows is SSM for text messages. I...

Resolved! SMS picture messages not coming through

SMS picture messages are not appearing or coming through several hours later. this happened when I switched plans from the $120 90 day play to the $40 3G plan. has anyone on the 3G plan had this issue?

Resolved! Cancel my account

What is the email or telephone number to contact a representative from Public Mobile directly? Please cancel my account now. Thank you.

Resolved! Overpayment

I have 2 services with public. I overpaid from my 2nd number. Please contact me as soon as possible

Resolved! Re: Credit Card Payment

I need to change my credit card information online but forgot my pin, and I need help to reset pin.

Resolved! Missing refer a friend reward. "$1 credit off my bill"

I have 3 people that I have referred to Public Mobile. All three have active accounts with Public Mobile but I am only receiving $2 out of the 3. Is there a way I can get this fixed?

Resolved! How do I pay my phone bill

How tdo I pay my phone bill edited by computergeek541: removed inappropriate comment

Resolved! 96 minutes left but msg says out of mins

Using myaccount online I can see I have 96 mins left but when I try to use phone it says unable to make call due to no minutes left. This is a local call and its asking to buy add-on. Rebooting and removing SIM still same msg

Resolved! 10GB DATA

I just renewed my plan to the $50 one that comes with 10GB of data and usually that amount of data lasts me almost the whole month until the next plan renewal!!! How in the heck does it all get used from a little bit of use in the evening when I paid...

cell service not working

I have been unable to make or receive calls since yesterday. I haven't changed location and have 1 bar.

Trying to update CC info

I am helping my mom update her credit card info for her phone. We cannot recall if she has an account. How do we do this?

Resolved! Service

Can you have 2 SIM cards with same phone number?

Resolved! Don't remember my email for account or I didn't make one to register

I need help making an account to see how much data I used please n thanks.

Resolved! keeping my plan

I need to get a newer phone and I want to keep my plan and number. I need to change the SIM as the newer phone has a nano SIM. The plan I have had for a year is no longer offered. Will I be able to keep my old plan with the new phone and SIM card?...

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