10GB DATA

[JNeedham2013]

I just renewed my plan to the $50 one that comes with 10GB of data and usually that amount of data lasts me almost the whole month until the next plan renewal!!! How in the heck does it all get used from a little bit of use in the evening when I paid for my plan and a little today??? Not being a major data gluten in any way??? Gotta be a glitch or something! How do I fix it???

[softech]

@JNeedham2013 confirm with the usage showing in My Account.  Try to use Incognito mode to login

If you checked wagging and number still off, open ticket with PM support.   A small number of users had the issue that that data bucket didn't refresh  after renewal. So, have PM support to check 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[esjliv · Accepted solution]

@JNeedham2013 - Your plan just renewed today or yesterday?

Are you still able to use data?

Where are you seeing you are out of data, or used a bunch?

If you are getting a message from your phone, maybe you have a data limiter set on it to warn you or even shut off when it hits a certain limit. If so, check the settings in your device.

My Account/Self Serve is normally the best indication of what is left on your account.

If you feel this is not showing your usages actually, perhaps there is a glitch in the site. Try checking again later, if you still have use of your data.

Or, if you cannot use your data inquire about this with CSA, perhaps the data did not reset on renewal ?

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Timer]

@JNeedham2013 

it's a glitch new system design, but so soon they will fix it. but your data is working fine right.

tried to use computer browser, and clear cache and cookies and use a page in private mode,

To Login Page

or call *611 and press 3 , you need your 4 digit PIN...to check history usage.

[hTideGnow]

Hi @JNeedham2013 did you get that number from My Account??  the My Account data might be cached and not refreshes.  Try to check again in Incognito mode, and click the Refresh button to make sure

[MrSpock]

@JNeedham2013 hi do you still have data? if so the self serve is acting up try logging in with a different browser in ingognito mode  see if it updates