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Missing refer a friend reward. "$1 credit off my bill"

Devcon
Good Citizen / Bon Citoyen

I have 3 people that I have referred to Public Mobile. All three have active accounts with Public Mobile but I am only receiving $2 out of the 3. Is there a way I can get this fixed?

1 ACCEPTED SOLUTION

Accepted Solutions

RossN
Mayor / Maire

@Devcon hi if you are sure 1 of them is or was suspended this month 

contact a cs agent so they can look into it for you 

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

 

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


check your community envelope for a reply

View solution in original post

4 REPLIES 4

RossN
Mayor / Maire

@Devcon hi if you are sure 1 of them is or was suspended this month 

contact a cs agent so they can look into it for you 

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

 

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


check your community envelope for a reply

Timer
Model Citizen / Citoyen Modèle

@Devcon 

your friend is still have service with PM

then your friend need to  Contact a Customer Support Agent (publicmobile.ca)

to check your code is added.

esjliv
Mayor / Maire

@Devcon  - are you sure they are all in Active status? When suspended the rewards will not be applied.

 

If the reward was once there, now gone OR, if the refer a friend code was missed or entered incorrectly and they are still Active, then you will need them to submit a ticket to CSA to check on this. 

 

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

 

 

CountyDownIeUk
Mayor / Maire

@Devcon 

 

Welcome to the club. 

I have 2 accounts that way. 

 

1. Don’t bother with Simon

2. Try a CSA and see if you get this result. Will try to throw back at you to self resolve. Will admit that they do not have full system access to see the full number and cannot audit it. 

3. Push for a ticket to be created, as they won’t offer it, then they say the usual wait for a response to a ticket is 3 days but will likely be 5 as requests are up. I have waited for 10 days....no results and don’t expect to hear back. 

 

Just FYI. Others have warned to not question referral rewards as they have lost all.