Refer a friend
Where I can find the code if I want refer a friend?
Forum Posts
Accidental phone number change
I somehow changed my phone number how do I change it back to the original?
Resolved! No service
I paid and I don't have service since this morning. I changed plan but effective next month what's going on ? What if I had an emergency?
Charged twice due to public mobile system error
During payment, there was a message popped out and said log out and try again as there was an error or something. So i did. And that same message pop out again. When i check my credit card, it was charged twice with 40.25 each.
Resolved! Log in issues
I tried logging in and it won’t let me and I can’t pay my fees now
Account locked
Hello, Could you please unlock my account?
Unlimited data
Hey I just learnt that friends and family just got unlimited data with their current provider for $50/month- includes unlimited calling and texting. Does PM have something like this now?
my pin is invalid
bought from 7-11 and my pin not working @Moderator
Incoming texts not working
Hello! I recently returned from the US (6 days ago) where I had roaming plan. It ends today. Coincidentally, I'm not receiving any incoming texts locally or from the US despite my plan being active, no bill due for another 20 days. Plan includes unli...
Number porting
I received a phone call stating that they are having issues porting my number. Need a moderator. Thank you.
I am not receiving text messages.
Hello! I recently returned from the US (6 days ago) where I had roaming plan. It ends today. Coincidentally, I'm not receiving any incoming texts locally or from the US despite my plan being active, no bill due for another 20 days. Plan includes unli...
how to activate
I am $35 in credit but cannot use data outside of wifi zones - how do I activte
Resolved! Does Public Mobile offer slowed-down internet after consumption of data allowance?
I found the following feature offered by Public Mobile competitors: "Unlimited additional data at reduced speeds of up to 128 Kbps for email, light browsing and messaging once you have exceeded your allotted 3G data." Does Public Mobile offer somethi...
Resolved! Clarification on "Unlimited Canada-wide Talk"
Hi, I am new to Canada. I find the idea of "roaming / long-distance call charges" within the same country quite confusing. I have a couple of questions. 1. What does "Unlimited Canada-wide Talk" mean in Public Mobile plans mean exactly? Does it mean ...
Reactivating after payment
Hi, I just made a payment, please help reactivate my account. account# xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Thanks edited by computergeek541: account information removed
Resolved! Switch to a monthly plan
Hello, I'm currently on a 90 day plan, how do I switch to be on a monthly plan?
Resolved! topup
hi, ive added $25 to my phone for the $25 plan, it took the money and the plan is active but i still cannot use it, theres no service, and theyre asking for a add on? why would i need an add on for data or long distance, when theyre included in the $...
Transferring landline number to cell phone
I signed up for and activated my Public Mobile sim card yesterday. I am transferring my landline phone number to my cell phone. How long does this process take as I am still receiving calls on my landline and not my cell phone. When I signed up I don...
Setting up autopay payment issues
For some reason my card isn't being accepted. "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card ...
Resolved! Data all gone !!!
Ever since the free 1gb data was added I can't see my regular data and now it seems that I only have 800mb out the free 1gb while I still had over 3gb when the free 1gb was added and imnnot a heavy user.ybplan is the old $40 for 90 days with unlimite...
Resolved! Visa debit payment / autopay issue
I am currently unable to use my visa debit to pay for my account because of the glitch where it says my bank doesnt allow it (but i called my bank and there shouldnt be an issue), i paid for 40$ voucher (which is really annoying i would rather you gu...
Resolved! Adding minutes before porting number
Hey fellow community!!! If I register a new SIM with a Public Mobile generated phone number and add minutes... Will my add-on still be valid if I later port a phone number?Thanks
Data really slow
Switched to PM about a week ago, general internet surfing is very very slow almost basically unusable. Twitter, websites, facebook, haven't dared to try streaming something yet. I live in the GTA, phone has been rebooted multiple times. Any ideas? I'...
Data top up not working
Having issues with having data
Resolved! Activation went wrong
After I received SIM card and picked number.my phone is ok (unlocked phone).It seems phone account is active. But it shows “unregistered SIM”.and someone already has the phone number I picked. i am lost.
Data not working
This month my data has barly been working
Resolved! How can I pay with my available funds?
I have $80 in available funds, but am on Autopay, and my card is maxed out. My account has been suspended for insufficient funds. How can I use my available funds to pay? How do I reactivate my account?
Someone use my email address to register an account on PUBLIC MOBILE website
Hi all, I have NEVER tried to register an account at Public Mobile website, but I got an congradulation email from Public Mobile website. It means someone use my email address to create an account. Can somebody tell me how to let Public Mobile to del...
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