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Forum Posts

Resolved! No service

I paid and I don't have service since this morning. I changed plan but effective next month what's going on ? What if I had an emergency?

yen by Great Citizen / Super Citoyen
  • 562 Views
  • 17 replies
  • 0 Bravos

Charged twice due to public mobile system error

During payment, there was a message popped out and said log out and try again as there was an error or something. So i did. And that same message pop out again. When i check my credit card, it was charged twice with 40.25 each.

jade19 by Great Neighbour / Super Voisin
  • 348 Views
  • 4 replies
  • 1 Bravos

Resolved! Log in issues

I tried logging in and it won’t let me and I can’t pay my fees now 

Sarina1 by Great Neighbour / Super Voisin
  • 644 Views
  • 11 replies
  • 0 Bravos

Account locked

Hello, Could you please unlock my account?

Jeliony by Great Neighbour / Super Voisin
  • 338 Views
  • 2 replies
  • 0 Bravos

Unlimited data

Hey I just learnt that friends and family just got unlimited data with their current provider for $50/month- includes unlimited calling and texting. Does PM have something like this now?

LeafLife by Good Citizen / Bon Citoyen
  • 513 Views
  • 14 replies
  • 0 Bravos

Incoming texts not working

Hello! I recently returned from the US (6 days ago) where I had roaming plan. It ends today. Coincidentally, I'm not receiving any incoming texts locally or from the US despite my plan being active, no bill due for another 20 days. Plan includes unli...

Rlbrns by Great Neighbour / Super Voisin
  • 291 Views
  • 2 replies
  • 0 Bravos

Number porting

I received a phone call stating that they are having issues porting my number. Need a moderator. Thank you.

Natklad by Great Neighbour / Super Voisin
  • 330 Views
  • 2 replies
  • 0 Bravos

I am not receiving text messages.

Hello! I recently returned from the US (6 days ago) where I had roaming plan. It ends today. Coincidentally, I'm not receiving any incoming texts locally or from the US despite my plan being active, no bill due for another 20 days. Plan includes unli...

Rlbrns by Great Neighbour / Super Voisin
  • 351 Views
  • 2 replies
  • 1 Bravos

how to activate

I am $35 in credit but cannot use data outside of wifi zones - how do I activte

Resolved! Clarification on "Unlimited Canada-wide Talk"

Hi, I am new to Canada. I find the idea of "roaming / long-distance call charges" within the same country quite confusing. I have a couple of questions. 1. What does "Unlimited Canada-wide Talk" mean in Public Mobile plans mean exactly? Does it mean ...

mak806 by Good Citizen / Bon Citoyen
  • 2038 Views
  • 21 replies
  • 0 Bravos

Reactivating after payment

Hi, I just made a payment, please help reactivate my account. account# xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Thanks edited by computergeek541: account information removed

yuhuil by Great Neighbour / Super Voisin
  • 404 Views
  • 8 replies
  • 0 Bravos

Resolved! Switch to a monthly plan

Hello, I'm currently on a 90 day plan, how do I switch to be on a monthly plan?

teeshabeth by Great Neighbour / Super Voisin
  • 689 Views
  • 7 replies
  • 0 Bravos

Resolved! topup

hi, ive added $25 to my phone for the $25 plan, it took the money and the plan is active but i still cannot use it, theres no service, and theyre asking for a add on? why would i need an add on for data or long distance, when theyre included in the $...

tracy_0426 by Great Neighbour / Super Voisin
  • 501 Views
  • 17 replies
  • 0 Bravos

Transferring landline number to cell phone

I signed up for and activated my Public Mobile sim card yesterday. I am transferring my landline phone number to my cell phone. How long does this process take as I am still receiving calls on my landline and not my cell phone. When I signed up I don...

margiepurdy by Great Neighbour / Super Voisin
  • 580 Views
  • 3 replies
  • 0 Bravos

Setting up autopay payment issues

For some reason my card isn't being accepted. "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card ...

Pvalerio by Good Citizen / Bon Citoyen
  • 448 Views
  • 11 replies
  • 0 Bravos

Resolved! Data all gone !!!

Ever since the free 1gb data was added I can't see my regular data and now it seems that I only have 800mb out the free 1gb while I still had over 3gb when the free 1gb was added and imnnot a heavy user.ybplan is the old $40 for 90 days with unlimite...

hanihakam by Good Citizen / Bon Citoyen
  • 804 Views
  • 18 replies
  • 0 Bravos

Resolved! Visa debit payment / autopay issue

I am currently unable to use my visa debit to pay for my account because of the glitch where it says my bank doesnt allow it (but i called my bank and there shouldnt be an issue), i paid for 40$ voucher (which is really annoying i would rather you gu...

Elijah89 by Good Citizen / Bon Citoyen
  • 962 Views
  • 7 replies
  • 0 Bravos

Resolved! Adding minutes before porting number

Hey fellow community!!! If I register a new SIM with a Public Mobile generated phone number and add minutes... Will my add-on still be valid if I later port a phone number?Thanks

Mayellah by Good Citizen / Bon Citoyen
  • 461 Views
  • 2 replies
  • 0 Bravos

Data really slow

Switched to PM about a week ago, general internet surfing is very very slow almost basically unusable. Twitter, websites, facebook, haven't dared to try streaming something yet. I live in the GTA, phone has been rebooted multiple times. Any ideas? I'...

mjs2789 by Good Citizen / Bon Citoyen
  • 809 Views
  • 34 replies
  • 0 Bravos

Resolved! Activation went wrong

After I received SIM card and picked number.my phone is ok (unlocked phone).It seems phone account is active. But it shows “unregistered SIM”.and someone already has the phone number I picked. i am lost.

Akt08 by Great Neighbour / Super Voisin
  • 379 Views
  • 2 replies
  • 0 Bravos

Resolved! How can I pay with my available funds?

I have $80 in available funds, but am on Autopay, and my card is maxed out. My account has been suspended for insufficient funds. How can I use my available funds to pay? How do I reactivate my account?

yassara by Great Neighbour / Super Voisin
  • 1199 Views
  • 8 replies
  • 1 Bravos