Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,Just wondering if I'm imagining things. I'm on the 15$ plan , 100 minutes and free incoming. Have the terms for what is charged against your minutes changed recently for incoming calls if you're out of province? I'm in Montreal, so my "home provin...
Does Public Mobile have Family Plans?
Hi, How do I change my plan, I went to plans and add-ons but it didn't have any new plans just that I could increase/decrease by a GIG
Hi, Did they stop sending us reminder texts about when our monthly plans are due? I didn’t realize that my renewal was this week and I’ve been using my LTE, here and there for the past two days…
I activated my account and transferred my number, yet I can't make a call and receive calls. I was also charged twice in. First time with this service. I transferred from Roger, and i dont phone services for 3 days. I really disappointed
Hey! I keep trying to reset my password but every time I try enter a new password I get “there was a problem resetting your password, please try again later”any suggestions? Been trying for long time
It is now 11:38 p.m. and I am trying to call my son who is driving home and I AM UNABLE TO MAKE A CALL FROM MY CELL PHONE TO CONTACT HIM - I KEEP GETTING A MESSAGE THAT I DON'T HAVE AN ACTIVE PLAN AND THAT I NEED TO MAKE A PAYMENT TO ACTIVATE MY PLAN...
Logged into my account today after I couldn't make any calls in the afternoon.Pre-pay information was deleted, and because my account wasn't paid, my account has been suspended.After going through the re-activating process, I still can't make phone c...
I accidentally bought us talk/text and also us talk/text/data. Can I cancel us talk/text but keep us talk/text/data?
Hello, Does anybody have any suggestions on how I can get access to data for my phone while I am in Costa Rica? In Mexico it was easy to buy a very cheap sim card with data, it cost about 20 dollars for a month. Thanks in advance
Is there any option to use a automatic bank withdrawl void cheque to pay bill not credit card for elderly parents
Hello I would like port out from public mobile It isn’t going through how do I fix this or get help ?
I have a $15 plan which has 100 minutes of outgoing calls. Is 800 number counted？ 7-11 Speakout counts （100% for sure).
I received a recent text offer about the 15 GB plan for $40. I was billed $46 on my account taxes in but my account shows that I am only getting the $25 1GB plan. Can somebody please help me out here?
Has PM gotten rid of any options above 20Gb 4G?
Every time I try to make a call it automatically drops the call. And I can't receive calls. My son tried to call Mr and it just rings busy.plwase help. Account is active and haven't made any changes. This started about two hrs ago
I have not been able to get incoming calls or make out-going calls since Thursday March 2, 2023. The lack of service is ongoing all Friday, March 3, 2023. What is happening to fix this? Many others are having the same issue.
How do I contact an agent and get a service ticket? I have tried all the suggestions in the Community but nothing works.
Phone will not make or receive phone calls. I have already had a long chat with Simon who said come here and he send me a ticket to get to a service agent
Hope someone can help. My account is active. Phone was working fine yesterday. I have made no changes to the iPhone 6 yet today calls to any number get the same 6uc2 message. This is not a recent switch to public mobility so not a sim card issue. Pub...
phone calls come through, but we can’t hear the people or they can’t hear us.
If you set Two-Factor Authentication at Login, Public Mobile only give you ONE option, that's Text message (SMS) to your own phone.But when you really lost your phone and you want to report to Public Mobile, how can you log in? You couldn't see the s...
My data didnt reset on my billing date Feb 25th and it says I dont have any data and that I have used all my data for billing period Feb 25- Mar 27. But when you look at detailed data usage I have not used much data from Feb 25th to Mar 3th.
I started the process and when I added my phone number that needs to be ported over from my old account it said the Canadian number is not valid. Sent a request yet no one has contacted me!
I was contacted by someone who said my number could not be switched over because I typed a number in wrong. It said someone would call me, but no one has yet. Can you please tell me when this will happen.
I ported my number from Koodo. Koodo sent me a text and (after about 2 hrs I noticed the text) and when I confirmed cessation of service my Koodo service stopped immediately. BUT my Public Mobile service has not started yet and it has been about 30 ...
How to port my number
I know my accounts details on Public mobile portal. but I am unable to completes login bz SMS or Email authentication required, Also I am unable to access my email bz two step verification ON , required code on my phone. its on Loop. I have new sim c...
OMG! Can someone, anyone please please send a porting request from Public Mobile wtihin the next 60 min to Virgin? They are waiting and this is the 6th time I have asked before it TIMED OUT! I am in phone hell and have been on hold with the Porting L...
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