Activation failed

[IrinaRo]

Hi there! I can not activate my account! Can someone help me please?

[IrinaRo]

Thank you  🙂

[hairbag1]

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[IrinaRo]

the link is not active anymore... can I ask you to send it again?

[hairbag1]

@IrinaRo 

use that 2nd link provided by hTideGnow to message Customer Support for their help.

[IrinaRo]

 

[IrinaRo]

I paid… transfer successful… then when installed PM add… filled out all questions, then tryed to transfer the number… hit “submit”… the next page said “Activation faild”

when I tried to restart the application it sent me to the same page…

[hairbag1]

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@IrinaRo wrote:

It is a physical sim

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OK...so how far into it did you get ? Did you get to the part where you pay $$ yet ? Were you able to create a PM account ?

[IrinaRo]

It is a physical sim

[IrinaRo]

Yes

[hTideGnow]

hi @IrinaRo did you get an activation failed error, eSIM or physical sim

you can try to logout and wait 5 mins and try login using the app again

if still fails, you will need agent to help, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".  

If any issue with ticket submission, you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[hairbag1]

@IrinaRo 

you must use the free PM app to successfully activate your new PM account...did you use it ?