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Unable to port my Canadian 416 Number from Telus

CarltonN
Great Neighbour / Super Voisin

Screenshot_2023-03-22-13-21-44-05_40deb401b9ffe8e1df2f1cc5ba480b12~2.jpg

Not sure why it says it's not a valid Canadian number. I am trying to move from Telus to Public Mobile. Any ideas? 

2 REPLIES 2

maximum_gato
Mayor / Maire

@CarltonN 

If you haven't completed activation then start over and take a temporary phone # and port in via your self serve account. Did you previously request porting?

softech
Oracle
Oracle

@CarltonN   All numbers from Telus can be ported into PM

 

In this case, it is likely a problem with that a previous activation with porting request was hung.

 

You might want to open ticket with PM support to have them have a loo k:

 

Please message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

 

 

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