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Plan and data

MissMu
Great Neighbour / Super Voisin

My plan was supposed to give me 15gb of data and instead it’s giving me 5gb and now the option to upgrade again. Please help 

4 REPLIES 4


@MissMu wrote:

No, when I selected the plan my phone was lagging and it registered the wrong one. Is there anyone to even contact to get help with this? 


What hairbag12 is trying to say is how the Self Serve account sometimes shows incorrect account information. Using incognito mode can sometimes correct that (though it will do nothing about slow speeds).

MissMu
Great Neighbour / Super Voisin

No, when I selected the plan my phone was lagging and it registered the wrong one. Is there anyone to even contact to get help with this? 

katiieg12
Great Neighbour / Super Voisin

Try clearing your cache and history, re logging in, if not at the top of the page right hand side there is an inbox to emaip support ! Good luck. 

dabr
Mayor / Maire

@MissMu   Try logging into your account using incognito/private mode as you're probably viewing older cached info on the account.

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