03-22-2023 11:03 AM
I have tried resetting my password numerous times on my PC and Cell but I get through the validation process but after entering the New Password it gives me a message.
There was an error resetting your password. Please try again later
This message has been coming up for 2 days now. My account billing information needs to be updated and it goes through at midnight. I will be left without access if that doesn't get changed.
The system also for some reason does not send the 6 digit code when I request it reset through email.
03-22-2023 11:26 AM
03-22-2023 11:05 AM
@SilviaCA66 can you try to reset password on Incognito mode (or Private mode on Safari)
if nothing works, I guess PM support will be your friend, please engage them via Chatbot
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.
Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"
2. if you have problem with Chatbot: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there