Showing results for 
Search instead for 
Did you mean: 

Reset Problem

Good Citizen / Bon Citoyen

I have tried resetting my password numerous times on my PC and Cell but I get through the validation process but after entering the New Password it gives me a message.

There was an error resetting your password. Please try again later

This message has been coming up for 2 days now. My account billing information needs to be updated and it goes through at midnight. I will be left without access if that doesn't get changed.


The system also for some reason does not send the 6 digit code when I request it reset through email.


Mayor / Maire


Also try clearing the cache on your browser before trying to login.

Mayor / Maire

@SilviaCA66   can you try to reset password on Incognito mode (or Private mode on Safari)


if nothing works, I guess PM support will be your friend, please engage them via Chatbot


1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link:

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there