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How does redeeming the 15 dollar off reward work?

Great Neighbour / Super Voisin

Will it apply to the next payment I have upcoming? how can I see if it has been applied? will it show a negative balance? do I have to time it to be on the day of my payment?


Deputy Mayor / Adjoint au Maire


Here are the steps on how to redeem a $15 bill credit and account reactivation.

Mayor / Maire

Once you have accumulated enough points you need to redeem them for the $15 credit in your Rewards portal. It then will show up as $15 of available funds in your account. Which then will be applied to your amount owing on renewal night. Only the remainder ((plan cost - available funds) + tax)will be charged to your credit card on file if applicable.


Please note that the next points awarded will only be on the amount (before tax) charged to your credit card or paid by voucher.

Mayor / Maire

Hi @kangminkim you are talking about Public points? Redeem the 15 points, then they will add $15 in your account as Available Fund.  When renewal, the system will take the $15 available fund and the charges the rest to your credit card,


@kangminkim , everything you need to know about the points reward system including how to redeem is covered in this help article.