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Changed email

Great Neighbour / Super Voisin

I've changed my email since I last logged into my account. How can I get into my account now.




did you submit a ticket with PM agent and ask them to change to another email you have access?


if you have trouble with the Chatbot way, please message them directly here to open ticket




Great Neighbour / Super Voisin

Ok I went through all of that and they need to sent a code to verify account. We can do that because the phone is out of funds and it wont let the call to go through to add funds.

Hi @AngusM 


just submit ticket with agent and they will help to change to a working email 


at :

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM


If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):



Great Neighbour / Super Voisin

I no longer have access to that email

Good Citizen / Bon Citoyen

Do you still have access to your old email? If not, maybe try your old email with your password. Or do you mean you updated it on public mobile?