Point Redemptions
I decided to use points on an account to put towards an account reactivation by redeeming for a $15 bill credit. After asking customer support how long it would take for a redemption to occur (since it's mentioned it could take up to 48 hours in the info on site) I was told it should be instantaneous and if the bill credit covers the plan cost or the amount owing then the reactivation is automatic.
After ensuring there was enough funds in the account balance that a $15 bill credit would cover the balance of the plan amount I set about redeeming 15 points for a $15 bill credit (the only redemption allowed when suspended.)
#1.) Log into your point rewards account. Account suspended. (Clicking on reactivate account brings you back to your self serve account login or the payment page if you have already logged into your self serve account.)
#2.) "Upcoming" Bill amount owing......from the self serve payment page. ($15+tax)
#3.) Points Activity: Point Redemption List before redemption.
#4.) Redemption Catalogue Listings: $15 Bill Credit
#5.) Choosing the $15 Bill Credit option gives you the option to redeem vs a red warning that your account is suspended and to reactivate in order to redeem points.
#6.) You will be given the option to confirm or cancel the redemption.
#7.) Once confirmed you will be sent a confirmation email as per this screen's messaging.
#8.) The Points Activity Redemption page will be updated along with the landing page of your points rewards account.
#9.) Reactivation occurs instantly but you will not see your status change to active until you log into your self serve or return to it if you are already logged in.......
#10.) Payment history shows the plan payment with the current date.
**Also an option for an account reactivation if only the points rewards account is accessible. One advantage a points rewards account member has over $$ rewards customers. 😉😀
Contact customer support if redemptions do not occur immediately and the redemption is time sensitive otherwise the help articles suggest you wait 48 hours. If necessary log in using secret/incognito mode to overcome any caching issues.
