My wife has been locked out of her account for 3 weeks now even after changing the password. She thinks the email address associated with her account is her former email address that she no longer has access to and when she clicks on "forgot email" address she gets a message that says the system is sending an email to the current email address set up on the account (no indication by the system what that email is or any part of it to help her confirm this). She is supposed to click on a link in her email, but that is impossible for her to do since she no longer has access to it. Why is her account not unlocking after the system lets her reset her password?
