Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have paid my cell bill but my service did not renew. I pay monthly with minutes and have never had an issue with adding the pins through 611. If I call 611 I'm not due to pay until April but if I try and make a call, it says I have used my Minutes ...
I dont have a credit card or debit visaand i want to activate my sim for job purpose . I dont want any bank info linked to my billing cause its to wasy to hack and ive been frauded before. Ive bought voucher and i cant activateit .
Hi, Call forwarding has been working on my phone for 2 years with no issues and on March 17 i noticed that it is no longe active - when i try to activate from my phones settings it gives me an unexpected network error message and if i try to do it by...
Hello, I need to enter a SIM network PUK to unlock the phone. My previous provider gave me a code which is not working and said to contact you for the PUK.
I am trying to activate a new sim card for my wife but I keep getting error code 837 during the second step of the activation process ( verify phone number)
I have an account for my 92 year old mom that payment comes directly out of my personal account. There have been no issues for 1 1/2 years. Now I am unable to call her and account does not show March payment has been paid, even though there are suffi...
The request for transfer from Freedom Mobile to Public Mobile timed out and therefore was cancelled. How do I get public mobile to request another transfer. Mostly everything was transferred and I can use my new phone, but my old phone is still rece...
Hi, I am a former PM customer who left Canada in 2021 and returned recently. While I was away, I transferred my # to a VOIP provider (openphone) and then eventually I parked it at NumberBarn. When requesting a port out from Number Barn, they told me...
For everyday use where I live, Public Mobile (“PM”) has provided satisfactory service for a good price. However, there have been a few instances that have left me very unhappy. This last instance was the last straw. I purchased international calling ...
I was of the understanding that I would be creating a ticked to GET MY MONEY REFUNDED IMMEDIATELY. I purchased a 300 minutes International calling only to realize that my country is not included in this plan. I want this add-on cancelled and my money...
My bank told me you guys still used the old expiration date of my credit card to charge to my account in stead of using the new expiration date of 5/27 credit card. Please rectify the problem as soon as possible so that my iPhone can get back to norm...
Anyone else have their data stop working after upgrading plans? Last month I upgraded to a different 4G plan with a higher data cap. The new plan kicked in and now my data won't work. My phone is also only showing a 3G network connection when before ...
If I call someone in Canada from the United States, whose carrier will get charged? Mine as the caller, them as the receiver or both of us? I have unlimited minutes for calls for the next 11 days. I just want to make sure they won’t get charged
Is it possible to talk to someone? I wish to purchase a refurbished iPhone. I have an old cell phone. Want to use the same number. Is that possible? what does the mb’s added to the $15 monthly plan actually give you ? Will I be able to downloa...
Paid my bill for March and it seems my account is not kicking inWent back to store and confirmed it went throughThis happened yesterday Still going onNo call in or out It says my balance is 2.00Why is that when I paid my monthly bill 25.00
I’ve purchased a US data and roaming package for my wife’s phone and it working. There’s an SOS where her service bars should be and there’s an E where her data should be.
I paid my bill in full yesterday and I still have no service. I can't even fill out a ticket because I can't get a text code and whenever I try to use my account verification, it tells me there's an issue. It's been a couple of weeks since I've paid ...
Shame on me for not noticing this earlier. Three months ago my plan changed from the $35 3G 3Gb with 2Gb Bonus plan to the $45 for 20 GB at 4G Speed with points plan. I did not authorize this. This phone is very lightly used so I don't need a big pla...
I have tried to sign in for a few days now. I have reset my password, cleared my cache, tried different browsers and devices in private mode, no luck....I now get an error message when I try to sign in....any ideas?
I ordered my a SIM card on Feb 28. So it’s been like 13 days. I don’t know who to contact or how to get this resolved since I don’t have a tracking number, just an order number. I really wanted to switch back to this since it’s affordable, but now i’...
