611

[SF1213]

Public Mobile, problem calling *611, what can I do 

[SF1213]

need help to reset login. submitted, waiting for reply

[SF1213]

submitted. thanks

waiting for reply

[J_PM]

@SF1213 If you are looking to make a payment through *611 we've identified an issue impacting some customers. Log in to My Account for now. Our teams are working on a resolution. Apologies for the inconvenience.  

[hTideGnow]

Bonjour @Bongo 

you tried 1-855-4PUBLIC (1-855-478-2542)?

[hairbag1]

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@SF1213 wrote:

not work too. 

don't have My Account login 

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow · Accepted solution]

Hi @SF1213 

you tried to use reset password there?

if that does not work, submit ticket with CS agent 

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[SF1213]

not work too. 

don't have My Account login 

[Bongo]

J'ai aussi le même problème avec *611

[hTideGnow]

Hi @SF1213 

Please try calling 1-855-4PUBLIC for now as *611 has problem since last week

or can you login to My Account?