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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cant sign into network

Hello out thereI'm writing in on behalf of my WifeAs she is unable to access the web.Cant figure out what is wrong, payments are made through auto Pay,but no service. Please help

Resolved! account deactivated

my mom's account got deactivated. She is out of country and I forgot to recharge it on time. Now I realised that it might be more than 90 days. She wants to keep the same phone number so please suggest me what should I do to get back the same number....

Resolved! length of time to switch from koodo prepaid to pm

Hello just wondering how long it take for a number to get moved from koodo prepaid to pm thanks

Resolved! Stuck with activation

Trying to activate a new PM plan while transferring an old number from a non-PM account. Have replied "yes" to the transfer message text, but the activation browser page still says "Linking chosen plan to your account" and it's already been half an h...

No Service

I activated a new SIM card this afternoon and I have no service... and I’m annoyed. Anyway, does anyone know why?

the quality of international calls , texts are great!

the quality international calls, texts are great!once I got the bonus of 500 mins intl calls free, I called back home on the same day.the quality international calls, texts are great!Thumb Up!

refer a friend

Resolved! refer a friend

I referred a friend and have not received my rewards for that - he took my code and entered it but something happened and I didn't get it - his name was xxxxxxxx and he joined 3-4weeks ago - nothing is showing up on my profile for rewards? Thoughts?...

Resolved! Receiving text messages while abroad

I'm planning to study abroad (not in the US) in the new year. Wondering if I would still be able to receive incoming text messages for services that send verification codes by sms. Of course I won't be sending text messages, making/receiving calls, o...

Resolved! New Account -- Double Charge?

I activated my SIM card last week, December 8th. I signed up for the $25 plan with Auto Pay. Set everything up & after, I had an available balance of "$2" and an amount owing of "$25.76" to be paid before January 7th, so I went ahead and paid that be...

Resolved! Switching an existing public mobile account & number to a NEW public mobile phone

Hi there,Help please! I don't see any specific instructions for moving an existing account/number to a used public mobile phone.This is the scenario:I just purchased a used iphone 8 Plus from public mobile. It comes with a new SIM card. I have an ex...

Resolved! roaming USA

hello, will travel to US for 2 weeks, so I guess I should purchase add talk, text and data. that means my own data,internataion calls minutes will be useless in US? if I call /text canada, how that works? thank you

Resolved! Call Control / Call Director

Any chance of adding Call Control (a.k.a. Call Director) to my line? I've been inundated with "spam" robo phone calls (all threatening) in the past day. I know that Telus offers this for free to their Telus and Koodo customers, so it wouldn't likel...

Resolved! 500 international bonus minutes

I have the 500 international bonus minutes, which I know is good for calling the USA. But, if I am in the USA, can I use this to call from the USA to Canada?

Resolved! log In disable

hi moderator, my log in been disabled. and i paid the account yesterday. my email address is xxxxxxxxxx. what is going on edited by computergeek541: e-mail address removed

Resolved! Unlocking my account

I cannot remember the answer to the secret questionPlease help to unlock my account

Refund

Hello, I need refund on my account as I have balance of $30. Please reverse the amount

Phone number expiring

I am currently in the US using a US sim card for two months. So my Canadian number is not being used. I received a message saying my xxxxxxxxxxxx number is expiring in 5 days unless I use that number. I don'[t have US calling and texting on my Can...

international long distance call

I have received the international long distance add on. Just tried making a call to the UK and was told the number has been blocked for security reasons. I'm calling a golf course! Any insight? Thanks

Resolved! What is the easy way to check the data usage?

I setup a plan for my daughter, I want her to monitor her data usage. What is the easy way without logging in to her account. Thanks

my plan expired and sameday I accidentally locked myself out of my public mobile account

Hey, I am or was a member. Nov 30th my plan expired and sameday I forgot my passwords to public mobile account and the community help. I've only used the community page once before which is why I forgot that password. Anyway, my phone plan expired, a...

Resolved! No service Wasaga Beach, ON

Hi, is there a network outage? Live in Wasaga Beach, ON and powered both phones up this morning to find that they are not connecting to PM network in my area.

Resolved! Usage in Europe

Does anyone know how I can use my IPhone XR using Public Mobile in Europe?

addons

I purchased the 10 day roaming addon for 15 dollars a couple of days ago. When my number is called however all they get is voicemail. My phone doesn't ring. I have tried turning on and off, cell data and roaming are on and it says AT&T on the scree...

Resolved! how to send a international text to China, dial a phone No. in China?

I got a bonus of 500 mins int'l long-distance call, how to dial a local phone No. in Shanghai, China? how to send a text to Shanghai, China? since intl texts incoming and outcoming are all free. what is the dial/text format? do I have to input 01186 ...

Community

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Cant sign into network

Resolved! account deactivated

Resolved! length of time to switch from koodo prepaid to pm

Resolved! Stuck with activation

No Service

the quality of international calls , texts are great!

refer a friend

Resolved! refer a friend

Resolved! Receiving text messages while abroad

Resolved! New Account -- Double Charge?

Resolved! Switching an existing public mobile account & number to a NEW public mobile phone

Resolved! roaming USA

Resolved! Call Control / Call Director

Resolved! 500 international bonus minutes

Resolved! log In disable

Resolved! Unlocking my account

Refund

Refund

Phone number expiring

international long distance call

Resolved! What is the easy way to check the data usage?

my plan expired and sameday I accidentally locked myself out of my public mobile account

my plan expired and sameday I accidentally locked myself out of my public mobile account

Resolved! No service Wasaga Beach, ON

Resolved! Usage in Europe

addons

Resolved! how to send a international text to China, dial a phone No. in China?

Plans

Plans

500 Ld Bonus

What do these codes mean?

Remove payment method

Just signed up.

esim qr code wont activate

Mexico Service