my mom's account got deactivated. She is out of country and I forgot to recharge it on time. Now I realised that it might be more than 90 days. She wants to keep the same phone number so please suggest me what should I do to get back the same number. Thanks
@poojajain so in this case, the account was deactivated, phone number back to PM.. but PM supports are nice to give you back the phone number. Great ending !!!
I contacted cs agents and they suggested to buy a new sim card and then activated my old number on the new sim card. I got my number recovered. Thanks everyone for suggestions and help. 🙂
Missed a payment? After your plan expires, all you need to do is top-up your balance to keep the current plan going. You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:
Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.
Here’s when and how to contact our Customer Support Agents:
Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Clickhereto get started.
Alternatively, you can send a private message to our Agents by clickinghere. You’ll need to be logged in to your Community account for the link to work.
Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.
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@poojajain how long has it been? The official line is that after 90 days accounts are closed and numbers are returned to the original provider. That being said as suggested contacting CSagents to plead your case and hopefully they if you get a sympathetic one, might be able to help you out. Chances are very slim
@poojajain how many days it passed the 90 days "deadline" Was the number originally from PM or Telus? If so, you might have a chance but it is up to PM.
If you got the number new from PM or Telus or Koodo and didn't port in from another provider, you might want to open a ticket with PM and see if they can give you back the number after you activate a new PM account. To contact PM Support:
1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there
If the number was from another provider and you ported in the number, after the 90 days, the number would have returned to the original provider. in this case, you will have to work with that other provider.
