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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Login

I am trying to access my self serve account . Which its telling me login disabled. I just received my new sim card in the mail . And im trying to activate the sim on card on an unlocked phnHelp

My new Kyocera govt phone not working/ or my phone number is not working online or on customer servi

I got my new Kyocera govt phone on Saturday and it worked until yesterday. I can't do anything on it. It keeps saying the process has stopped when u try to call or text and when I try to do any wifi connection things it's saying Google play has stopp...

Old bills

I need the detailed Billings of April, May and June 2014. I'm not anymore a PM customer, but I need those bills for a judicial issue : I need those bills to prove hat I did send some SMS to a specific number.How should I proceed to get those old bill...

Resolved! Zenfone 3

Asus announced a new Zenfone today, the Zenfone 3 family: http://www.engadget.com/2016/05/30/asus-zenfone-3-looks-and-feels-twice-its-price/ http://www.androidauthority.com/asus-launches-new-zenfone-3-series-starting-just-249-695579/ http://www.andro...

Is there something wrong/changed with credit card processing?

Hello PM, I'm trying to renew and I'm getting the following message: "Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged." ...

Re: Account has been disabled

i was 1year out offcountry how to re activate mobilephone

Resolved! Can't send text message

My account was reactived yesterday.Now I can't send any text message.Phone call works. Any idea?thanks.

Resolved! Cannot receive incoming txt msgs or calls.

Hi, I ported my number from Fido last week, and have activated my SIM as well as unlocked my IPhone.My account says that I am active, and I am able to make calls and send text messages, but cannot recieve either, when people call me it says my number...

For Xiaomi Users Having Issues Connecting to PB (Tested and working on REDMI NOTE 3)

If you are having issues connecting to PB, i have a fix. (Yes its terribly drawn but you are welcome.) Step 1. Tap Settings And Then Sim Cards And Mobile Networks Step 2. Turn off VoLTE And Tap your PB Sim Card Step 3: Tap Preferred Network Type ...

Invalid SIM

I'm new to the whole public community. But I just finished activating my new SIM and when I checked my iphone4 it said it would work with my phone and now that everything is complete its saying the SIM is invalid... Is there something simple I can do...

Reactivating plan

I have my plan set to auto renew however which should have been yesterday however it didn't auto renew and I can't submit a payment. Worst part is I lost all services today because of the no payment issue. Can someone please help me

if i order the sim

Will this sim work for the Android phone that I got from the lifeline program?

What are the names of these Carriers that...

I just need to know, in case PPL ask about this, and I can only remember Roam Mobility, but read briefly on another, Zip something. Can someone give me the names of any that are similar to Roam Mobility please?

Long distance charges

Hey guys, does anyone know if calling within province is free or at least is there any possibility public mobile can charge you for this? As I know this is prepaid service so technically you cannot get overcharged. But anyways back to the point, yest...

Resolved! Reactivate Plan

I was away for a few days at the end of my cycle. I made a payment and it says my plan is active on the site but I'm still not able to call text or use data. The system says I don't have an active long distance addon. Is there a anything I can do?Dyl...

Please help

HelloMy phone and my daughters phones are due on 30th but my money does not come in tell next day and I am asking for a one day extension please and thank you I am a single mom with a child that has disabilitys and need my phone in case something hap...

Bloked SIM

Hello, I've just bloked my SIM card, and I need a PUK code...How can i get this code ?It's a bit urgent... Big thanks for your answer !Julien

How to reset my password

I forgot my password and I can't have any access to my account please help.

I can't call

I can't call, nobody can call me!when I call, I get this message: the number is not registered on network!Please let me know what should I do ?

Resolved! Ordered 2 SIM cards, only got 1

Not a big deal (I just placed an order for a second one), but I placed an order last week for 2 sims (see order# 61171). Got it in the mail this week and there was only 1 SIM in the package. I gave it a few days to see if the second came but never di...

Fixed and out of this fongo ****

So @Shazia_K Was able to help me port out my number after numerous issues. TODAY IM BACK AND FREE FROM VOIP!

Resolved! Problems with Outgoing International SMS

Hello All, I just joined Public Mobile yesterday and have international texting with my plan, but it seems like all of my international outgoing messages are only being partially delivered or not being delivered at all. One of my friends reported onl...

Resolved! APN setting with iphone 4 (ios 7)

Hello,I have been with public but a couple of months now and I really like it. Problem is I just added data onto my phone and realize everything else works including wifi, phone, messages etc except for the internet.I think its an APN issues, and iph...

Resolved! International calling addon not working?

I bought the 400mins international calling addon and tried to call philippines and got a error that I am not subscribed to that service?? Not sure whats wrong?

Resolved! People using Fongo and a data plan only

Hi, I have a data plan only, using Fongo (for VoIP) on my iPhone (iOS). It seems that I can't send a text message using data only. If I try to send a text message to someone, I receive a message from 611 (PM) saying that I don't have a text service i...

Number change

Can I change my number from 437 to 416 or 647

Resolved! Switching phone numbers for two public mobile accounts

I want to swith my phone number with another phone number. Both are public mobile accounts. How do I go about achieving this? Both accounts are active currently. Thanks

Wrong number on SIM card

Hello. I am newer to Public Mobile. Initially, I activated my SIM card under a temp phone number. I later ported my number from Bell. I have a Samsung Note 3 running Lollipop. On my SIM card, the phone number is still registered as the original ...

Resolved! Wireless home phone on PM?

A friend of mine is currently with Rogers, she has an iPhone 4s and a "Wireless Home Phone" device - a ZTE WF720. This device is essentially a cellular terminal designed for non-mobile use, it uses wall receptacle power instead of a battery (althoug...

Phone number problems

I cannot receive calls or text. Only outgoing works

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