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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 71663 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 74442 Views
  • 180 replies
  • 32 Bravos

Microsoft Lumina 650

Is this phone compatible with Public Mobile network?

gauthira by Good Citizen / Bon Citoyen
  • 2272 Views
  • 5 replies
  • 0 Bravos

Resolved! New Account - No Access to "My Account"

I am new to Public Mobile (PM) as of yesterday.  Very carefully following all instructions to port my number over from one of the Evil Empires only to have it "Fail" on the very last screen (after giving over my credit card info). With email help fro...

TSGarp99 by Great Neighbour / Super Voisin
  • 4679 Views
  • 14 replies
  • 0 Bravos

Resolved! Best Application for VoIP

The first application that I have seen on the web about VoIP, including Wi-Fi was Fongo. So I think that it is a good application for that purpose. However, I don't have any experience in that domain. Could people tell me what application they are us...

BAL by Great Citizen / Super Citoyen
  • 5760 Views
  • 9 replies
  • 0 Bravos

Resolved! Wireless resources calculator

Hi! Maybe I did not look long enough but I did not see a wireless calculator to estimate the consumption of resources on a monthly basis. In my case, I would be especially interested in a data calculator that would estimate how many GB it would consu...

BAL by Great Citizen / Super Citoyen
  • 7042 Views
  • 41 replies
  • 1 Bravos

1 844 number issue - Can't call to Toll Free number

Hello,I'm trying to call a 1 844 toll free number but I get an automatic messgae saying my plan doesn't cover this call. I have province wide calling, so it's treating it either as Canadian or US call... but should be included anyhow. I've researched...

monocycliste by Good Citizen / Bon Citoyen
  • 8707 Views
  • 21 replies
  • 0 Bravos

Just turned my LG G3 D852G into a D852. And some thoughts on Android Auto.

Having noticed that LG released Android 6 for the D852 a few days ago, I was disappointed that there was no update for the D852G, which is the Videotron version. Being an impatient person, I decided to turn my 852G into an 852. AFAIK, there is no har...

ckl by Town Hero / Héro de la Ville
  • 2907 Views
  • 1 replies
  • 4 Bravos

Buying North American LTE phones

I am writing this post to share a recent experience I had that, to me, highlighted the importance of buying a phone that supports all possible bands in use in North America. Recently, while shopping at my neighbourhood grocery store, I notice my phon...

Screenshot_2016-03-29-21-16-37.png

Resolved! Will Public Mobile support VoLTE?

This is a big news in the telecommunications' world. I was wondering if PM will support it?  Someone told me that one avantage of VoLTE is that it will be able to switch between a Wi-Fi call to LTE seamlessly during the call. Is it true? Thank you.

BAL by Great Citizen / Super Citoyen
  • 2479 Views
  • 4 replies
  • 0 Bravos

Lower price for a 3 months' plan?

I have noticed that if I take a 3 months' plan, it is cheaper than a 1 month's plan. Do you know if I choose an automatic renewal, would it be only for a month to month's plan? Is it possible to renew automatically every 3 months to take advantage of...

BAL by Great Citizen / Super Citoyen
  • 2216 Views
  • 12 replies
  • 0 Bravos

Forget

Hi I need help to login my account I forgot USER and PASSWORD Phone # is*** *** **** & pin **** I have 2 accounts I only need help for this new açcount #********** pin ****Thanks.

Syeda by Good Citizen / Bon Citoyen
  • 2990 Views
  • 8 replies
  • 0 Bravos

phone compatibility

Does anyone know if the acer Z410 (available at COSTCO) works on Telus’s system?  I would like to buy one, but the last time I checked with Public Mobile they said my Samsung Galaxy ace would work, but it didn’t (it was bought in Europe).  I have sen...

Kozak by Good Citizen / Bon Citoyen
  • 6342 Views
  • 28 replies
  • 0 Bravos

Leaving the Oracles' group

Hello,I've informed @Jeremy_M that I have a chronic health problem that is exacerbated by stress. I explained that what I find stressful might be something about which he wouldn't give a second thought. For reasons of privacy, I'm not prepared to dis...

Martin by Legend
  • 3122 Views
  • 8 replies
  • 1 Bravos

Resolved! Changing Language Settings

I have accidentally set my language options to french, and all my emails and voicemail setup menus are in French. How do I switch back to English? Thanks!

erminchow by Good Citizen / Bon Citoyen
  • 7920 Views
  • 17 replies
  • 0 Bravos

Going to USA?

Anyone traveling to USA who can access a US address may find this offer interesting: https://www.freedompop.com/offer/coreprimedeal?&ui=5dd1580e32564d9280306cebe6fde7d0&uc=2i4svgwQ3ViNqgb8XeN9Z1mdEoA&utm_source=e-subscriber&utm_medium=phone&utm_campa...

Luddite by Oracle
  • 2330 Views
  • 11 replies
  • 1 Bravos

Resolved! change my plan immediately

I added 80$ to my account can you change plan my plan from $95 to $80 please

gway34 by Good Citizen / Bon Citoyen
  • 5031 Views
  • 18 replies
  • 0 Bravos

Easter

Hello,To those members who celebrate Easter, a Happy Easter to you and your loved ones.Cheers.

Martin by Legend
  • 3165 Views
  • 6 replies
  • 8 Bravos

Telus using LTE Band 2, 4, 5, & 7 in BC

The following screenshot was taken in Vancouver, BC, and shows my phone connected to the Telus network (MNC: 220). However, what's interesting is that it shows I'm on Band 7 (2600 MHz). I've observed what frequencies my phone latches on to in differe...

Screenshot_2016-03-23-18-53-32.png

Samsung S7 on PM

I see Samsung S7 phones at Costco for just under $900.00 + tax, unlocked. Will I have any problem moving my PM account over to this phone or will I end up with a camera that won't phone, Will my Note II mini SIMS card be compatible.Does anyone know o...

DvAbCanEh by Great Citizen / Super Citoyen
  • 1024 Views
  • 4 replies
  • 0 Bravos

Resolved! What A Wonderful Company We Are All Lucky To Be A Part Of

So today I am writing to you all not about a complaint, or an issue, or a review, nor most things people tend to post about in this section. I am writing to you instead, mid-episode of Daredevil, to talk about what a wonderful evening I had at the Pu...

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kutzki by Model Citizen / Citoyen Modèle
  • 8482 Views
  • 49 replies
  • 18 Bravos

Unauthorized credit card charges for Mobile Protection Plan

I have only recently discovered that since July 2015 my credit card has beed charged monthy for some sort of mobile protection plan. The transaction code appears as:ESH*ESH*MOBILE PROTECT 855-562-1955 ON A quick internet search reveals that I am one ...

pissedoff by Great Neighbour / Super Voisin
  • 37120 Views
  • 14 replies
  • 0 Bravos

Resolved! Unable to send MMS - Picture Messages

Hi All, Initially I thought this is just my phone, but this also happens with my wife. I've checked this thread also:http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Unable-to-send-or-receive-picture-message-MMS/td-p/80 ... and apparently,...

beehjae by Great Citizen / Super Citoyen
  • 4077 Views
  • 12 replies
  • 0 Bravos

Resolved! International texting confusion?

I was reading "Incessant texts from 611" thread started by @bradp36 and was confused by the content of the error text he was getting from PM, namely "Sorry, we do not offer text messaging outside of Canada at this time"... If I go to the Plans page, ...

JaK by Deputy Mayor / Adjoint au Maire
  • 5951 Views
  • 13 replies
  • 1 Bravos

Resolved! Inbound calls from the U.S. ?

Hi All, Would someone be able to tell me... if my plan is: province wide call / text... if someone from the U.S. would attempt to call my number (inbound call), would I be able to receive it? Would the call be rejected? Would it go to voicemail? Plea...

beehjae by Great Citizen / Super Citoyen
  • 2046 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to receive incoming calls :(

Hi All, I have transferred my wife's phone number to public mobile. I filled out the online activation form and went through the steps... so far no errors. * Our credit card is charged, seems to have went through fine.* Data looks okay* Inbound / Out...

beehjae by Great Citizen / Super Citoyen
  • 2696 Views
  • 6 replies
  • 0 Bravos

Cerberus - Anti Theft app for Android

Hi Fellas, Because i am a Good Citizen, i thought i will yet again live up to the title and recommend this wonderful app i came across for the benefit of all the PM Android users. It is called "Cerberus Anti Theft" and its available on Google Play st...

crazyfrog by Model Citizen / Citoyen Modèle
  • 4863 Views
  • 7 replies
  • 1 Bravos

Making SIM Cards available for free of cost at outlets

I see PM offers the sim cards for free albeit a wait time of 1 week for them to arrive at your place. I also see lot of ads on kijiji where greedy fellas want to cash in the "need" for PM Sim cards so people(like me) who couldnt/doesnt want to wait t...

crazyfrog by Model Citizen / Citoyen Modèle
  • 1073 Views
  • 2 replies
  • 0 Bravos

Resolved! Data Only

Hi, I don't have a public mobile account yet. All I need is a small monthly data plan and nothing else. Can I choose no talk, no text, no data and just get the 1gb data add on only, or do I have to subscribe to a data plan? 

danette77 by Model Citizen / Citoyen Modèle
  • 8954 Views
  • 24 replies
  • 1 Bravos

Resolved! Plan Change Question

Just curious on what will happen in this scenario. Any advice or should I contact customer service etc? In the Rewards section for Referrals they give an example of rewards not being retroactive (in other words, if on an older plan and change to a ne...

kav2001c by Mayor / Maire
  • 3092 Views
  • 10 replies
  • 0 Bravos

New loyalty plans from competitor - $45/$50 BYOD 2GB/3GB + music

I am not advertising this deal for them, but what do you guys think? I am still pretty happy with PM since I don't need that much data Edited: these are their loyalty plans and are not available nationally. Expiring date is unknown. 

homer by Model Citizen / Citoyen Modèle
  • 2649 Views
  • 14 replies
  • 0 Bravos
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