[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can't receive calls
Need some help. Set up an account yesterday and still cannot receive calls. Sent a private message to @Mary_M and haven't heard back (the message is still "unread"). The "receive calls" feature is an important one. @Saray_O or some other mod look int...
Resolved! Is $40 for 4GB plan still available?
Hi There, I know that $40 for 4GB/month plan promotion period is from Oct 25-Nov 20th. But I do not see it under "Plans" now, instead of it now $40 for 2GB plan..... Just wanna check if the promotion still valid until Nov 20th or the deal is dead. Th...
Is the promo over? I can't see it on the landing page
120gb / 90 days is showing up as $186. Did PM pull the plan early?
ORDER 90517 sim card never received
To whom it may concern with: Can you please check the order 90517 for me ~ please! I am start to worry about that I can't receive and activate my service before the limited time offer is gone! Meanwhile, I oder the other sim card for my wife ( order...
Tried to switch to $40 plan
I tried to switch to 40 plan from my existing plan but because it only took $120 It didnt go through. Now I cannot get back into My Account (message about not connecting but can access Activate link no problem) to add the $14 And add the special plan...
Resolved! SIM Card Shipping / In person pickups
Hello everybody, First of all I'd just like to express how impressed I've been with the community. Amongst all of the scrambling around to take advantage of the ongoing promotion, I was able to find a lot of useful information through the community d...
Global text clarification
I am going to use province-wide calling and global text. Can I send a text from anywhere in Canada to anywhere in the world? Or I send text globally ONLY when I am in my home province?
Alternate Phone Number Regex Help
I tried to follow instructions posted earlier with no luck. Currently, with FIDO. Sent messages to the moderator with no response. What are my options to get over this error? Any help....
Resolved! No iPhone voicemail notification
Hello, I joined PM today and can't be happier! The port from Koodo was seamless as I followed the instructions. The only issue I seem to have is that I do not get a notification on my iPhone when a message is left. I can access VM using the VM butt...
PM has stopped sim card ordering for now
Good decision from PM in my opinion. If you go to order a sim card the following message apears.
Resolved! No Service problem after "successfully" porting to an activated SIM? Stuck in Limbo!
I had submitted this via the email form, as well as have tried PM's to both @Saray_O and @Shazia_K but I'm dead in the water, so I'm also posting here out of desp6666666666666eration. I had successfully activated the SIM last week and and took a Pub...
Resolved! Autopay renewal supercedes plan change?
Hi All, I signed up for autopay the same time I requested a change in my plan (upgrade for the 12 gig promo).I wanted the plan to change on the renewal date and had the funds my account to do so. It noted the change would happen in "My plan and Add-o...
People Who Need Sim Cards
Hey guys, from what I see there are alot of people who need sim cards and might not get them in time. I fortunately activated mine right when the promotion came out. I realize that most of you are not very close to toronto or vancouver so here is wha...
Resolved! unable to send sms only
hi, i have a 90 days $120 plan with galaxy s6 edge, running on android 6.0.1, unlocked from wind, koodo's UI, i can make and receive calls, lte+, send and receive mms, but can't send text at all, it shows "sending fail", unable to enter message centr...
Number porting issue
I activated my sim last night but my number has not been ported yet. Can any morderator please help me port my number thank you!
Phone # automatically changed?!!?
What is going on, my phone number randomly changed from what it has been for the last month, when i text or call people it is a new number! called my old number and it said it wasnt in service?! what could have happen and how can i fix this, i have e...
Resolved! Just signed up
So signed up and ported. All went perfect. Took 20min.My question did a speed test on lte and I'm getting 4.6mpbs.Very slow. What do do?Thanks
Resolved! Are you still keeping your $90 90-day 1GB plan?
PM has recently removed the $90 90-day 1GB plan, and offered more and more data to its monthly plans (incl. the promo) as we are all aware of. I am just curious about whether our community members are still keeping their grandfathered $90 90-day plan...
Resolved! Sim location in Ottawa
Is there going to be any location in Ottawa for sim to be picked up. Please advise. Thanks!
Resolved! Koodo port error message - "You must be authorized to transfer this phone number"
Hi All, The subject says it all. I've been reading online looking for a solution to this problem but nothing. I activated my line earlier today using TO number and everything is working absolutely fine. I'm using different email address than Koodo's....
Ordered 2 sims cards
I just ordered 2 sims cards today as of nov.16th and was wondering if i will receive them in time for me to get in on the $40 promotion plan that ends nov.20th. It will be shipped to Victoria. Thanks
Actiavation and Auto-pay
I've just activated the sim card and my account today. After I had entered all the info for activating a sim and selecting a plan, in the transaction summary, it says "Sorry your account activation request has failed......" but on the bottom it also...
Activated the SIM card November 10
I got to the payment stage and got an error message. I assumed nothing worked. I wasn't able to redo the transaction as the SIM card was now invalid. The number I was trying to port (a Bell landline) is still working. No reply to my email from Public...
i cannot pass the first page to register the sim for the plan
Hello everyone,I want to register to the 4GB/90 days plan with the SIM card that i got from an Alcatel phone that i bought it last night (PC Mobile phone and SIM), but when i click on the first screen (where i input my personal info and the SIM card ...
Odd Voicemail behaviour
Voicemail is behaving strangely today. Received a notification on my phone that I had a new message. Went to check the message and there was nothing there. Voicemail indicator on my phone reset. I thought that was odd, so I check again 20 minute...
Resolved! No Service after SIM Activation
Okay I just ported my number from Rogers an hour ago and I am still getting No Service with PM. My iphone 6 is unlocked. My Rogers SIM now doesn't work as that account is closed and my PM SIM isn't connecting. I am at a complete loss for what to do n...
Resolved! SIM order tracking number request
@Shazia_K Hi Mods! Could I get a tracking number for my SIM card order please (Order 92217)? I want to sign up for the new promo before it expires November 20th. I ordered it last Thursday and still haven't got it (I live in Montreal) so want to s...
Can't send SMS texts but can receive SMS, Calling and Data is working fine
Im unable to send texts out. I've restarted my phone multiple times. My samsung galaxy s7 Messaging centre is greyed out and it's not filled in. What do I do?
Port Number from Other Providers
Hi there, I'd like to share with you my current port number experience: 1) the link https://www.publicmobile.ca/en/on/get-started to check if your phone works with public mobile does not 100 percent guarantee that your phone works with public mobile ...
PM in Buffalo, US
Hi, I recently travelled by bus to Philadelphia from Toronto. Just wanted to share my experience of using PM on the border and beyond it. Needless to say, PM works great throughout from Toronto to Peace Bridge. Was able to stream videos, youtube and ...
