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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

i cannot pass the first page to register the sim for the plan

Hello everyone,I want to register to the 4GB/90 days plan with the SIM card that i got from an Alcatel phone that i bought it last night (PC Mobile phone and SIM), but when i click on the first screen (where i input my personal info and the SIM card ...

Odd Voicemail behaviour

Voicemail is behaving strangely today. Received a notification on my phone that I had a new message. Went to check the message and there was nothing there. Voicemail indicator on my phone reset. I thought that was odd, so I check again 20 minute...

Resolved! No Service after SIM Activation

Okay I just ported my number from Rogers an hour ago and I am still getting No Service with PM. My iphone 6 is unlocked. My Rogers SIM now doesn't work as that account is closed and my PM SIM isn't connecting. I am at a complete loss for what to do n...

Resolved! SIM order tracking number request

@Shazia_K Hi Mods! Could I get a tracking number for my SIM card order please (Order 92217)? I want to sign up for the new promo before it expires November 20th. I ordered it last Thursday and still haven't got it (I live in Montreal) so want to s...

Can't send SMS texts but can receive SMS, Calling and Data is working fine

Im unable to send texts out. I've restarted my phone multiple times. My samsung galaxy s7 Messaging centre is greyed out and it's not filled in. What do I do?

Port Number from Other Providers

Hi there, I'd like to share with you my current port number experience: 1) the link https://www.publicmobile.ca/en/on/get-started to check if your phone works with public mobile does not 100 percent guarantee that your phone works with public mobile ...

PM in Buffalo, US

Hi, I recently travelled by bus to Philadelphia from Toronto. Just wanted to share my experience of using PM on the border and beyond it. Needless to say, PM works great throughout from Toronto to Peace Bridge. Was able to stream videos, youtube and ...

Activated new sim but no service at all.

My account is all set up and everything seems good. My phone is usable with PM. I set up my apn. I rebooted the phone with the new sim card. but I get no service. PM shows up when I do a search for available networks but when I try to manually r...

Extra/spare/unused SIM Thread

I noticed many people are concerned with not getting a sim in time to activate the promotion. PM is doing Sim pickups on Friday and Saturday in Toronto, Montreal and Vancouver, This is Great news, Glad PM is going above and beyond, unfortunately we d...

Just Wanna Say "Thanks"

Moderators: If this is the wrong forum for a thread like this, please, obviously, delete accordingly. I'm a recent convert to Public Mobile (thanks to the 90 day, 12GB, for $120 deal) and while I set up my account to auto renew, I didn't expect to ge...

Resolved! @Caroline_D MIA

Why haven't I seen @Caroline_D helping anybody yet? I hate to be so forward about it, but I was really hoping she'd be active on the forums by now. Hopefully everything is ok with her.I notice Jeremy and Dave pitching in today, great to see Shaz gett...

My suggestion - mods call us when they work on our tickets

Here is my suggestion:So every time someone runs into trouble - activation, billing, referral, porting, etc... the answer is always the same - "PM a mod" and wait for them to get back to you. I have no problem with that - and understand that we are s...

Haven't heard anything on activation issue... can anybody help?

Was setting up an account for somebody. They need to have their phone available. I set up the account and at the end it said "activation failed". I/We cannot log into the self serve account. It says the service expires in December instead of the thre...

Does ordering a sim card lock in the deal

Have some folks that may be interested and may order in the next few days. I've also referred someone that has yet to receive there sim card. Is the deal locked in as long as you order your sim card prior to Nov 21st.... Thanks

Resolved! iphone 4 and public mobile

Hi there, My mom and step dad just switched to PM and have iphone 4's... The data is not working on their phones. Any ideas? Port seemed to be successful, ported from Telus 2 days ago.

My second email to Public Mobile

"I have been charged for the three months. I am very disappointed in your services. I have emailed, wrote in the community, messaged a moderator.....and there has been no help to resolve my issue. The SIM doesn't work. It's not the phone because I pu...

Promotion ending soon, incoming call problems, unable to refer

Good morning all moderators:This has become a very big concern for me that I have no incoming calls and we use this as a primary number for our small inhouse daycare. we really need this number porting incoming fixed as soon as possible. It has been ...

Waiting 11 days for plan change.

I am getting tired for waiting to change plan. I know they are very busy but it takes too long.

generic error

i signed up for PM and had a mod help me port over from koodo prepaid. everything's working, but when i sign in, it gives me the generic error when my referrals try to sign up and put my phone number in, it says my number is not a PM number. i've DM'...

voicemail in french, cannot select "4" password invalid?

Hi; i cannot setup my voicemail, it is in french voice prompts. as per the previous thread i try to enter my PIN as well as navigate to change the language in the voicemail, but it says my password is invalid and it boots me out. how do i set my voi...

activation fail

I activated two sim cards yesterday. One seems fine but still cannot receive the call. Another one has some problem to port the phone # from rogers. Plz help me to fix it. @Mary_M @Shazia_K@Jeremy_M

5 days and counting..... on incoming

Its so bad, sorry but I have been doing whatever I can to get attention from Mods but after one reply to private message asking about same details which I shared already many times, I am stuck. Is there way this can be escalated as my business has c...

Resolved! Please help port our numbers from PC Mobile

@Mary_M Can you please help my wife and I port our old PC Mobile numbers over to Public Mobile. I sent a PM almost a week ago but you might not have gotten to it yet. Thanks.

I am getting the message "sorry your number cannot be completed as dialed..." when i dial 8xx number

This is the message i get when I dialed two different 8XX numbers this morning. one was an 866 and another 844. I was able to use a landline to access those numbers so they are fine. I also got a friend with PM and he was also go the message "sorry ...

Resolved! Wait for porting from Koodo prepaid for 8 days.

Sent service request email (#4934-2855) on Tuesday last week and PMed on Thursday and Friday. Got one reply on Friday said that I need wait for short time. After 5 days of reply the number is still not ported yet. I have tried so many times to do the...

Resolved! SUCCESS!

Hi,Just wanted to say how simple it was to renew my plan with the Fall Promo. Selected change plan, topped up my account and 2 minutes later everything is set up and working perfectly! I decided to use the Hangouts Dialer for outgoing LD calls, as we...

LG G5 LTE not working - coming from Wind

Hey all, similar to this thread here: http://productioncommunity.publicmobile.ca/t5/Discussions/LTE-Not-working-Galaxy-S6-edge-from-Wind/td-p/82794/page/2 I have a LG G5 with LTE bands locked out. The phone is unlocked but I'm stuck on 4G. Does anyon...

Activation failed... CC charged, no service & can't log into account.

I had a friend recommend PM to me so I decided to take his advice and switch from Wind. This is where things went off the rails. I activated my SIM card on Sunday and subscribed to the 120 day / 4GB plan. Upon completion, it said activation failed bu...

WIND survey after you cancel

Hi everyone, I successfully ported a line from WIND to Public Mobile about two weeks ago. I received a survey from WIND in regards to the cancellation. For those leaving WIND, please be frank on the survey (coverage area and network speeds leave much...

Activation Failed - charged for plan but unable to use PM

Hi Everyone, this seems to be a common issue right now with the volume of people signing up. I activated my SIM Card yesterday (12pm EST), gave payment info, selected the 90 day promo plan and was charged the $135 to my credit card.On the final page,...

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