Not receiving incoming calls

[taylorholman01]

Hello, 

my boyfriend and I both switch to public mobile from bell on Sunday November 20. We can make outgoing calls, send and receive texts but we cannot receive any incoming calls. Please let me know what info I need to provide to get this sorted out.

thank you

taylor 

[Rockdaddy22]

They'll credit you for missed time, you won't be paying for 2. It's worth the wait 🙂

[taylorholman01]

Old sim works- I have messaged mods but have yet to get a response. I am now paying two phone bills for one phone

[mimmo]

@taylorholman01 check out this thread... not sure it will work for you. 

http://productioncommunity.publicmobile.ca/t5/Discussions/How-I-fixed-porting-my-mobile-number-and-p...

[Rockdaddy22]

And sim number

[mimmo]

Looks like you are in porting puratory 😞

Have you checked if your old sim cards work?  if yes use those. 

Best thing to to is message  one of the moderators with

1) your ported number/old number

2) your old account number

3) the name on you rold account exatly as it is written

this thread includes some info on contacting moderators http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-s...