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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Change of number

I have just changed my phone number may I reverse this and go back to my old number back

Resolved! $15 per 30 days plan

I recently enrolled in to $15 per 30 days plan and my plan features are as follows:100 minutes Limited Canada-Wide Talk250 MB at 3G speedUnlimited International TextsThere is a plan now on PA page for $15 per 30 days but the flowing features are incl...

Resolved! Can't login or reset password

I forgot my password and after trying too many times it locked me out and won't send me a reset email. The helper robot says to send a private message, but the "contact us" link provided just leads me to a page that says "Private Messages" but with n...

Resolved! Plan Expired but amount owed is $0.00?

My autopay seems to be broken, every billing cycle I get a text about my plan not being renewed, and I have to manually do it. I've tried re-entering my autopay information, using a different card, but nothing works. This cycle I got the same "not re...

URGENT: PUBLIC MOBILE REJECT CREDIT CARD!

Hi there, I am trying very hard to pay my bill here but Public Mobile has declined me so many many times. I called my bank and they asked if I put in the address in the correct format. It was correct. She said that there is something wrong on Public ...

Resolved! New subscriber, but can't send or receive SMS Text Messages, no voice either

Update as of 1:35pm |EST: So, it seems that everything is back to normal for me. Calls and txt msgs are working fine. How did i know that my service was back to normal? I got a scam call with some lady rattling off a bunch of BS in Chinese! How a...

Resolved! Paid twice last month

hello , I have paid last month twice Today I got text messages I have to pay again my service going to suspended If I dont pay top upAny one can have solution Thanks

Unable to make or receive calls

HI, I am unable to make calls saying" you dont have long distance calling ad on" I have a 50 minutes calling package.....and have used only less than 10 minutes so for....but it has stopped working.

2.5 questions about 3gig port in bonus

Hi everybodyI just noticed the ad and was wandering if port has to be done during the sim activation or can the port happen right after?I don't like ports during the activation as you can get stuck. i did it for a family member and she was freaking o...

Resolved! Locked voicemail

I'm in Mexico and got locked out of my voicemail. Is there a way to unlock it before I get back to Canada?

Data not applied to account

I ran out of data last week so I decided to pay $30 for the 1 GB add on. I added the funds to my account and purchased the add on a few days ago and my data still doesn't work. any thoughts? I have confirmed that the add on was added to the account

Resolved! registering for auto pay

I'm trying to register for auto pay using my virtual debit visa and the ex[piry year for my visa debit is 2025. However, the options under expiry year only go up to 2024. How can I rectify this issue?

Number ported from Virgin Mobile 24h. Can call out, but no one can call me. Number "Not in service"

I ported my number from Virgin Mobile prepaid to PM yesterday. I received a message shortly afterward saying it went through. Now I can call out, but when someone trys to call me, they get the "The number you have reached is not in service ..." I ...

Resolved! Telus Number Port stuck since Friday

I ported my (teenage) son's number (ending in 9409) over on Friday from Telus. Got the "sorry to see you go" email, and Telus shows no longer having the number on my account (still have another line with them). Last time I ported a number to Public...

Resolved! New User text messages not working on 15$ plan

Hi, everyone. Yesterday, I have switched to public mobile with the 15$ plan. Everything was working fine last night, but as per today when I try to send a text message to a local number, I receive a reply from 611 saying "sorry, your current plan doe...

Resolved! Data ran out for first time, didn't come back on new month start, self serve website missing info

Hi all, I'm on a 90 day 6GB plan, 23 days until it resets. Started getting a "Sign in to telus" message a week ago, soon after a message saying I was running out. I thought it basically gave me 2GB per 30 days, but if that is the case it's not reload...

Resolved! refer a friend one-time $10 credit on newly created account?

Hi,I've activated new sim account for $15 plan at local walmart. During the process I provided my wife's existing PM phone number. However I only see $2 credit for Autopay reward. When will I see one-time $10 credit on the account? Is this some...

Resolved! ported from Freedom yesterday - texting and incoming calls not working

Hello, Ported in from Freedom Mobile yesterday for the new $15/month plan and have the following issues: 1) Incoming calls not working - was told it would not work for 1 hour. It has been 17 hours. Calls go directly to voicemail.2) Text not working -...

Resolved! How to port my son's phone from Koodo prepaid to Public Mobile $15 plan

Hi, I couldn't do it at walmart when activating the SIM. Do I have to sent this request to the mods? What informaiton is it required to make this as quick as possible? koodo account info? PM account inof? Thanks in advance.

New plan offer

Looks like PM has a new offering of bonus 3GB for anyone willing to port in from Bell, Virgin and Lucky Mobile. 3GB Bonus Limited time only Eligible on select plans 3 GB of bonus data Port-in required from Bell, Virgin, or Lucky Mobile SAVE ...

Account Active but no service

My account was suspended for one day late. I topped up using a voucher and now see that my status is active with payment being applied, yet I have no service. I have restarted the phone multiple times, as well as suspended / resumed service through t...

Resolved! port number from fizz to public mobile

Hi Guys, I have actived the public moblie and now would like to port my number from fizz to public mobile. Tried to do it online but failed. Does anyone know how to do it? Thank you.

Wrong usage is displaying

HI, I have always noticed that my online account always displays wrong usage, my Account was reharged on 2nd May 12 AM and its showing 5 minutes of usage , it seems wrong. Can you guys suggest what shoudl I do? I am not happy with Public mobile and ...

New phone sim card doesn't fit

Hi, I just changed phones from an iphone to an LG G4 and unfortunatly I lost the card that came with the original SIM card so the SIM card that I have is too small to fit in my LG. Do I now have to buy a new SIM card or would it possible for Public t...

Cant change plan early!

Please help! I want to change my plan today but am unable to. I sent a direct message to the moderator who usually responds within hours but havent heard this is yesterday

Data plan expired before Autoplay, can't find where to pay

Hi, My Data plan has expired before the 90 days, I made a one time payement (84$) but I still can't use Data. I see I still have 84$ avaliable in the account. Where to pay? Public mobile selfserve is not very user friendly... Thanks

Want to change credit card payment

Looking to change my credit card for pre-authorized payment. However when I entered my information correctly, it was denied.

Re: Sorry, talk is not included in your current plan.

I renewed my plan a couple days early because I ran out of minutes, talk worked fine last night but today I get the "not included " message. Also I got a text, saying "you recieved a text but text is not included" I've got the $15/30 day plan talk,te...

Dropped calls

I used one of the links in another thread about this subject to contact the mods but no response.... Every call I have over 5 mins gets dropped multiple times. I tried to have a very important call the other day and it dropped 5 times! I need this f...

Payment voucher pin invalid

I purchased a 40 dollar payment voucher I tried to enter it a few days later but comes back invalid through phone and online. Shoppers drug mart won’t help me.

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