Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! PURCHASED ADD ON BUT NOT WORKING

My 30 day plan was to expire on August 2nd at midnight, so I bought a $10 add on for 200 MG of data, but this morning, the 3rd, the website says my account has expired....didn't the add on would keep me having the ability to use 200 MB until it was a...

5gb to 8gb upgrade

So I am on the road and am thinking of upgrading to the $50 8gb plan from my 5gb. It is asking me for $50 even though I still have time left on my current plan. If I pay that do I get credit for my current plan where I am half way through? Second qu...

how the phone rewards works

since i sign up should accumulated 10 dollars per month as part of the promotion. but i dont see it . so ending up paying 38 each month. can someone experience the same thing. thsnks

save money for phone bill

nowadays phone company introduced unlimited everything . do you its a good idea ?

Resolved! New sim for a active account that already has a phone number.

How do I activate a new SIM card for a already active account

Resolved! issue in activating account and sim card and setting up account

I received the SIM. We went through the steps to activate the SIM card. We made it through all of the steps; however, when it came time to sign-up for the plan and process payment with my credit card, I received an error message saying something went...

International sms are not working

So i got the pack and it says unlimited international text. But when i send any sms internationally it immidaiately gives me a delivery report but no sms is ever sent. I have tried sending international sms few time now to different mobile numbers ...

Changed my number can't receive calls

As the post says changed my number can't get calls... I have waited 3 days .. and still nothing reset phone and stuff ect can I get a mods help

Resolved! Cannot Activate account

Hello I am trying to sign up for a public mobile plan. I have a sim card and finished all of the activation process just for it to say that the activation has failed and contact public mobile for help. I tried to restart the process and it says that ...

store-locator page

Not a question but I don't know where else to put this. Looking for a phone plan I compared rates and service and decided on Public Mobile. But going to https://www.publicmobile.ca/en/on/store-locator I got "OOPS Something went wrong. Please try ...

You know HOW there's that Get 8.5 GB at 3G speed + 2 GB of US Data + UL Canada/US Talk & Text Plan?

For those on Plans that are on Older Price, OR, Plans no longer available, PM needs to Make Unlimited Canada/US Talk & Text - You could talk and text as much as you like from Canada to the U.S., and vice versa a Add-On, so that IF PPL, like me exampl...

Resolved! Activation issue

Hi.About 4PM Eastern time, I completed the application process (personal details/payment etc), took out the Rogers SIM card and inserted the PM SIM card.I have a iphone 7 plus which is unlocked.I also requested that I keep my old tel #.However, while...

Resolved! Can't incrementally upgrade my plan without full charge

So when I signed up to my custom plan the form screwed up and did not include any talk options -_- and I only noticed now that I can't make and receive calls. I want to add in talk but I can't adjust my custom plan because if I add talk to my 90 day...

No incoming calls or texts. And can not get activation code for whatsapp or Uber

I recently activated a new sim and got a new PM number. I am not receiving texts or calls. My data works fine. But can’t receive activation codes from whatsapp or Uber. I contacted the moderator and no reply as of yet.

Changed 40$ plan to 15$ And now only incoming works

Hi i changed my plan to the 15$ from 40$ and now only incoming calls and texts work. I just changed it at august 2nd at 2:20pm. Can a forum moderator take a look at my account please? Id like it to get working and if possible may i get a notification...

Resolved! Support Enhancements???

Not sure if I am missing something hereI *swear* a read an announcement about a new / improved self serve ticketing feature to resolve communications issuesBut... WHERE is it??? I don't see anything and even asking Simon point blank (he offers to hel...

Resolved! Creditcard billed twice on activation

My credit card was billed twice on July 24,2019 and I have been messaging the Moderator and its been nine days now but no reply from them. I even included a snapshot of my bill. Please help thank you.

Accidentally purchased unnecessary add on

In trying to purchase a 10 day US Roaming package (Talk/Text & 250mb data) I accidentally also purchased the 10 day talk and text (no data) add-on. How do I go about getting a refund on this?

No service.

My service got cut yesterday morning cuz the autopayment didn't get through. I made the payment manually and I got the service back but after a couple of hours my service got cut again. My balance is filled with that money that I transferred, and t...

Mobile hotspot does not work

I have a Sumsung Galaxy J2 prime. I don't understand why the mobile hotspot does not work. I can connect to the mobile hotspot with my Acer laptop but it says that the is "no internet". But internet work on my mobile phone. Why internet does not work...

Moderator not responding to my message. Bill charged twice.

Moderator is not responding to my message. Bill got charged twice.

Transfering koodo number

How do I transfer my koodo number over to public mobile?

Resolved! Plan start and end date vs usage dates ...

Hi everyone, sorry my title doesn't really ask the question I am trying to ask ! ha ha! ...My payment due date is the 2nd of Aug .. today !!Does anyone know when the minutes and data gb's that are part of my data plan expire? Is it at midnight PST of...

Resolved! Will my data charges go over when at limit ?

Hi team !Does anyone know if the data limit once reached will continue to tick over, or does it just stop cold turkey ?! I have the $15 a month which only includes 250mb .. I always use my phone with wifi, so I don't rely on my data, but I would like...

Call display

Is there a way to have my name into CALLER ID instead of the tel no showing? I searched all over here and could not find any assistance to it.

Suspended account

I'm very confused with what is going on with my accountI have a $120 per 90 day plan with $28 in rewards. My plan is currently on auto pay and I am able to use my phone.$135 was charged to my credit car and my account balance shows at $150.I am norma...

Not receiving texts from some friends

Why might I not be receiving texts from some people anymore? Just a day or two ago I was, but now they’re letting me know that their texts aren’t even going through and indicating as “sent” to me.thanks!

Add on not showing up

Add a add on but not showing up. Where can i see if. It active. Have the $ 15 plan 100 talk. Add a Extra $ 5. 500 min talk.

Resolved! can't get started

24 hours ago I joined PM and got a welcome email with all my account information. The SIM card is not showing any service in my phone. And the number I am trying to port from Rogers Pay as You Go is still active. I contacted the moderators (sent t...

Account access

Can’t access my account: Server Error in '/' Application.Runtime ErrorDescription: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The reques...

Community

Forum Posts