Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey everyone, My Blackberry Z30 is about to die (center screen just detached from the phone) and am looking for an Android replacement. What do you folks suggest as the best Android? In my book, the best Android must have the following 3 things:1) Am...
Hello I suddenly have no service.I've paid my bills and it is up to date.This happened suddenly yesterday afternoon And I haven't been able to use my Phone. Anyone have this problem? Please help. Thanks.
Was setting up the 1st of 2 accounts for my parents, got to the point where it was processing the credit card info then got redirected to the "Oh No it looks like something went wrong but don't panic" page. I can't re-register as it says the email a...
I got a public mobile sim activated and paid $15 for my plan and the sim doesn't work , when I put in a chatr sim it worked right away. Now I pay $25 and didn't get anything. Can I get a new sim sent and a refund for my plan?
Is it ok to setup a new account with a new phone number, then tomorrow get the existing number ported over? I'm switching my parents over to PM and giving them new phones that I want to be good to go when we meet up tomorrow. I just don't want to cut...
My phone number is not recognized by my bank and they act as if they don't know why.
Hello.I recently switched to Public Mobile and I don't receive any voicemail notifications.(I left myself a voicemail to test as well but i received nothing)can someone please help?Thank you.
Hi I transfered from Rogers home phone to public mobile last night, almost 14 hours now, but still I am receiving all incoming calls on my home phone...also my public mobile is not receiving any text messages....on sending message from another phone...
Hello I am unale to activate my sim card. I was in the process of activating and the credit card was processing and everything disappeared.Now it says invalid simplease help me I also need to transfer my phone number from PC mobileThank you,Diane Mat...
Good morning so the plah that i chose is $50 a month Canada wide and US with 8g of data but when i make a local call i get a message stating that is not part of my plan so what plan of publicmobile that would give me long distance and local calling w...
Hello, I have just activated my SIM and would like to port my prepaid Koodo number. How can I do that. Thank you
I went to activate my SIM card, but the page said it was unable to do so due to card issuer problem and that my card was not charged. So i tried a few times, to see if it was simply a internet issue, or what not. I checked my bank shortly after and i...
My account says expired today but my balance has enough to cover my plan. Will it renew it's self from my account balance?
I just transferred from Telus - and with them, I could use a dial around number #100 for any long distance number - other than Canada (because that was included in my plan). The cost was 5 cents per minute to the States - I think to Europe as well. C...
Is there seriously not a mobile-optimized version of the self-serve site? If there is, please let me know the address. It's difficult to navigate and use, even using pinch to zoom. I shudder to think what a poor experience this is for screen reader a...
So I am trying to help sign my in-laws up online using self serve to get the $25 credits. We purchased the sim cards, but I am had a problem with setup. The screen timed out and said their was a problem when and we never got to the payment part. ...
Hello... I purchased a phone off ebay (Blackberry DTEK50) and Sim will not work in it. I checked the IEMI number before activating sim and it said it was compatible. Not lost or stolen. It only displays no service or emergency calls only. When I go t...
Hi. I bought my public mobile sim at Walmart yesterday and the guy activated my sim. I changed phone number online at home because i was not able to bring my account number at walmart. After 6 hours i tried using my old number on the new public mobil...
Hello... I purchased a phone off ebay (Blackberry DTEK50) and Sim will not work in it. I checked the IEMI number before activating sim and it said it was compatible. Not lost or stolen. It only displays no service or emergency calls only. Thanks.
Hey guys, im helping out a friend who I reffered. He ran his imei number check on the site and it said ok. He ordered and installed the sim, filled out the form (i got confirmation welcoming him as a refferal) but his iPhone 6 says it's locked. He ca...
So, I made a payment on my account a few days early, so I called 611 to make sure it went through and now it's telling me my account is deactivated. Is there anyone from the company I can email or call to get this fixed?
Cannot login as the account was disabled. Thanks.
As I activated a new Sim Card, at the very end "Something went wrong". I tried to restart the activation but the Sim was being shown "Invalid". I tried testing the sim to see if it works, and yes, the sim is active with the number that I want.The pro...
Hi I forgot my self serve account and how do I change my credit card info from my account.Your response highly appreciated
Hello, I'm wondering whether you can still receive incoming texts even if you don't pay for texting in a plan?
I've been a customer for about 2 weeks. Most of the time when I try to login to self-serve...it's down. I've tried to login for about 10 times on different days and times. Portal must've down 7 times during those attempts (a rough guess). From what I...
Hello,Can someone help me to find out summary of usage by dollars for my phone with public mobilrThanks,Raghu
How I inactivate my service
I recieved a notification saying that the port was successful. However, i cannot make any calls or recieve any calls. Only texts and data work. Does this mean i just need to wait a bit long, or there is something wrong with the number being ported?
