Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I am writting this for my 90 year old grandmother that is on the PM $10/month plan. It has been brought to my attention that her credit card is charged $10 + 13%= $11.30 despite the fact that the account is set up with "auto Pay" and also should have...
Hello, I have been with Public mobile now for a month. Just recently I had to change my debit visa card so now I have a new card number. For some reason I CAN NOT log into my account as it says my email is not recognized and so now I have no phone ...
Hi! I am very frustrated! I have spend hours trying to figure this out, please help! I have an iphone6 Under cellular data the only options are : APNUsernamePassword I wrote the information for APN, but how come I don't see MMSC or MMS Proxy to finis...
When I goto my account, it says that the account is deactivated because not enough funds, But when i goto pay the amount, it says my account has enough funds. So how do i get it activated? also I was charged an extra around 10 dollarss on my other ...
My data expired before the due date and I added money but that wasn't activated immediately. I received a text message on 21st Nove that my plan has been renewed but I notice I couldn't connect to the internet. Only for me to check my account balanc...
If you check your account you will notice starting November 25th existing customers will recieve a $20 referral credit and the new customer will recieve a bonus $10 one time credit. This sounds like they get $20 credit too? Is the $20/$20 referral cr...
I checked out add ones and it said to me for one gig add on cost 3$ so I figured I'd buy 3 cause I had just roped up my account for my monthly payment to come out. however!!3$ is not the price cause when I went to add on a third gig it said I didn't ...
Good evening, I registered for a new account, I am in Ontario received my chip and turned on myt phone. For some strange reason my all comunications from public mobile is in French and my account voice mail defaulted to french.Luckily i was able to s...
Anyone else have Public assign their number to someone else while they're still actively using it? I can't actually contact the other person but we have messages that there's two of us using the same number in a conversation. When my friend sends a m...
I am hoping someone can help me out in a timely manner.I just switched from Rogers to Public mobile, my problem is not new but i can't seem to fix it.the phone is now connected to pub,ic mobile but it is saying the SIM card is not supported, andI kno...
I'm not sure whats going on but I can no longer make outgoing calls with my planI have been using public mobile for 2 years. The current plan I'm using has been activated for apporx 7 months give or take. No late payments no issue with my account..My...
Hi, I'm wondering if anyone in the community can help as I haven't had much luck with the PM moderators so far. I signed up with Public Mobile back in September with an LG G4 and haven't had any issues until last week. I was traveling to the US but ...
I purchased a voucher at london drugs, popped it in my bag before entering it because my plan didnt expire until the following day. when i looked at it the next day the voucher number had completely faded. Bummer. Before it vanished completely i wrot...
Hi @Moderator_Team, Need your help, 1. Iam not able to make any outgoing calls... I have the plan where 100 mins calling is included and i have'nt used the 100 mins yet. Could you please help. 2. Whenever I turn on my Data, Iam unable to use data as ...
My plan status had just expired and today is Nov 24th.My payment due date is Nov 25th as shown on the top and the bottom of my overview page My phone is still working. I am going to ignore it for now. I checked my payment history. My last payment w...
I have the $60 with the 2G’s roaming in the US. Went to the US earlier this month and was not able to access the internet’s once when I wasn’t on wifi. What’s up with that? Help, going back at the end of December until middle of April.
Every so often - actually recently more often I have to try several times just to make a simple local voice call. Also even though I have more then 500 minute add on in my plan I regularly get messages as I cut and pasting below. ---- What gives??"Pu...
Is this device will work with public mobile? I check the compatibility and not quite sure with the answer. If someone is using with the same device and working please let me know. Thanks
I am wondering if someone can answer a few questions for me. If I sign up for the $35 plan and I am in canada but recieve or call a US number, do I get aditional charges on my bill? Also I am going to the US in Dec. If I sign up for the $50 unlimited...
I was almost done with 'getting started' and needed to make sure I had entered my friends referal code before entering my payment info. So I used the previous button at the bottom of the page to go back (not the browser back button). But now when I a...
