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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't connect

my number was ported over and I have checked that I have the right APN but I still haven't been able to connect to the service. I keep getting the message Not connected to network.

Resolved! Available funds

Hi guys, just want to ask this question to make sure i don't have any issues with my payment being paid for. Does the monthly payment automatically come out of the AVAILABLE FUNDS without me having to do anything? I currently have $103 in AF and don'...

Resolved! Available funds covered renewal but still have amount due

Good afternoon.As the title suggests, I'm trying to figure out why the entire amount of my plan was debited from ample available funds, yet there is still a reported outstanding amount owing. Here's the details...I finished my first 30-day term with ...

Resolved! can't send or recieve text after data top-up

Hello I cannot send or receive text messages after topping up my account with a $10 data add-on. I tried the lost/stolen trick and it DID NOT work. The links to contact a moderator in the community help don't seem to work either. Help?

30 hours now, no service. Help :'(

I set up my account yesterday with a SIM I ordered from PM about 3 months ago, I activated it no problem but I still have no service. My previous provider was Bell, they said the phone is unlocked but I get a No service, "activation required" message...

Billing payment

I ported my account on Feb 22 to Koodo and I was charged twice in the same billing payment if anyone knows what I should do please reply thank you.

Resolved! how will mods contact me?

I sent a PM to the mods because the problem I'm having doesn't seem to have been solved anywhere (phone worked fine the first day after setting up at Walmart. That evening I ported my number from Telus. According to the website, the Telus number is m...

No Service 4 days in

Setup service with on Sunday with a port from Telus landline. Number ported yesterday morning so landline is dead. Still no service from public mobile, was told yesterday by @CS_Agent that the sim was never activated and to wait up to 24hrs. Cell pho...

Service problems - no phone number

Hello, I switched to public mobile from koodo last night and haven’t been able to get service with my new sim. My koodo sim has stopped working. I ported my old number but now when people phone it it says the number is not in service. I really need ...

Resolved! emergency call

Is that all plan can reach out emergency call like 911? Remember before there is add on for that option, now cannot find it.

Re: Moderators

I havent recieved my 25$ credit . i recieved an enail saying look at acoiubd ballance and it hasne tgiteen apploed how do i go about findibg it. Thank you

Accès à mon compte

Il m'est impossible d'avoir accès à mon compte car le mot de passe doit être réinitialisé et pour se faire on me demande de donner une réponse à une question secrète que je ne connais pas. Pouvez-vous s'il vous plait trouver une solution à ce noeud?

Add on for US roaming and texting

I purchased a 10 day add on fo US roaming and texting but when I try texting I get a message saying I do not have the add on. Is there something I need to do to make it work

Data problems

Why is it i use my wifi turn off my data and still only few weeks I have no data

Resolved! Porting from Telus

Sorry for the newbie question.Activated on Monday and decided not to port my wife's Telus prepaid number during activation.My question is does it matter doing it during the day or evening? The process is automated right?If something goes wrong does i...

US Roaming not working - very frustrating!!

I purchased US roaming and it worked, mostly, for 10 days. I have now renewed, it shows up as purchased and paid, but is not working. Extremely frustrating as a working phone is essential! Please help!

When my new transfer number is called the message reads,"the number you have reached is not in servi

Transferred my phone number from a virgin account to public mobile, almost everything is working normally, I can send a receive text, I can make calls and the caller ID shows the correct number. But whenever the number is called the only message that...

When my new transfer number is called the message reads,"whenever you have reached is not in service

Transferred my phone number from a virgin account to public mobile, almost everything is working normally, I can send a receive text, I can make calls and the caller ID shows the correct number. But whenever the number is called the only message that...

Can't access my account at all

I think I have it registered in a different email address I can not use anymore . I am wondering how I can re-register my account..

Plan changes

I am new to PM and noticed that the monthly plans change prices frequently . When you are on a plan are you locked in it for as long as you like?

Resolved! Can't add my credit card

Good day, Whenever I try to add a new credit card, it keeps not accepting it. I've contacted my bank and they said that there's no issue on their end. Can you please check what's wrong? With respect,Arina Matveeva.

no such thing as top up

Dear community members, Just want to warn others that there is no such thing as top up in public mobile. once you buy more data (eg GB) or long-distance minutes, all the remaining unused minutes in the previous purchase will be cancelled out and poo...

Resolved! International roaming

Does public mobile have international roaming outside of the US?

data not working

I do not have data and I paid my bill over 24 hrs ago! It was a little late -- my plan expired on March 17, but I didn't immediately remember. What do I do now that the call centre is no more?

Resolved! no service

I have activated the received SIM of PM and filled in my phone number's information, including the account number, etc. Today my old SIM of Telus doesn't work. However, the PM new SIM doesn't start working after the old one stops.

Phone working with Telus and Koodo SIM but not Public Mobile?

Hello, I just bought a chinese android (Unihertz Jelly Pro). I've tested the phone with active Telus and Koodo SIM cards and the phone picks up the signal no problem. However, my Public Mobile sim shows no service. As the Koodo and Telus sim worked ...

Resolved! Have been Waiting for a a reponse from Moderators

I PMd the Moderators over 24 hours ago about my port over from Telus not working and I have not heard back yet. I am still getting an unregistered SIM error on my phone . I have tried reporting phone as lost then waiting10 min and reporting it as fo...

Resolved! Failed activation yesterday

Yesterday I failed to activate at payment stage and was told to contact Public Mobile. I sent the mod team a message about this. However, today I tried to activate again with a new credit card and number (all else are the same), it was successful. I ...

When will the Feb Top Contributer revealed?

Do we have an ETA? Just thought to ask.

I am not getting the Amber Alert

Hi all,I'm worried that I have not been receiving the amber alerts since day 1. I have a Samsung Galaxy S5 Neo phone. I connect to a LTE+ network.Can you give me any tips as to what to do? I'm wondering if it's because my phone is an older model. ...

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