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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Does anyone actually have their bill down to $0 regularly?

Just curious how many in the community have been able to get their bill down to $0. It really sounds too good to be true, and you know what they say, it if sounds too good to be true, it usually is... I am telling everyone I know and hoping somone ...

Province wide call

I'm trying to call a number in b.c. and I live in b.c. I have province wide calling but it wont work? What do I do

Trying to Activate SIM Card but it will not accept my credit cards, I entered details correctly

I've been spending over an hour now tryingt to activate my SIM card, and it will not accept my credit card, nor will it accept my visa debit card. I've trying more than 5 times. I entered the details correctly and I called my bank to see if it was th...

Resolved! how do I change my auto-pay credit card?

Resolved! social media

Can account adjustments be done on any social media services, like Twitter, etc?

When it comes to Calling, I need to ask this

I had to get a Sim from TravelSim, and the # is a European Area Code, NOT sure what Country specifically. Is PM International L-D Add-On compatible? If not and need to purchase a Phone Card, then THIS is why I TRUELY wished PM had more Roaming areas ...

Not Receiving Full Data Usage on $40 5G Plan

I am paying $40 for the 4.5 gig +500 mb (via auto pay).For the last 2 months I have received only 4 gigs of data usage. Anyone else experiencing this issue? How can I get this solved?

no incoming calls or texts

Hi. I'm a new customer. I don't have a smartphone, just a new unlocked Jethro flip phone. I can't receive incoming calls or texts. I tried to bring over my old number from Rogers. My account seems to be active -- I don't know how to tell this for cer...

Resolved! Slow website

What a joke this site is. Too slow. Had problems registering a sim card and site froze up. Now telling me I have to wait 90 minutes to try again. That is twice now. Had the same issue a few days ago with another sim. If public modile want more custom...

IPad MIni with Sim

Up until yesterday, my spouse and I shared a telus plan since 2011. He has a cell phone with unlimited talk/txt and I have a sim card enabled ipad mini. We shared 1 gig of data between the 2 of us and rarely ever went over the 1 gig, unless were out...

phone number still active

cancelled phone with public mobile 3months ago, had to stop payment at bank because I couldnt log in to account,(cancelled payment in January) bought a new phone when I switched companies, but phone can still be used to make calls and texts

Resolved! No incoming calls for data only plan?

I've just got a new number and a data only plan. Does this mean I cannot receive incoming calls? Because whoever called me just went straight to the voice mail.Thanks for the help in advance!

How can I use red flag deal in public mobile. I started my public mobile service from 2 months

Resolved! Why is my voicemail number out-of-province?

My usage history shows out-of-province calls from my PM number to my voicemail. This seems odd. What to do?

Resolved! Due date

My daughter paid her phone on Feb 22 her payment is due March 22. Now her phone has been disconnected why

Unable to verify card error

I am trying to renew my plan and I keep on getting an unable to verify card information error... I have called my credit card company and all my information is correct Is there a mod that could help?

When I try to dial out PM advises calls are not a part of my plan.

When I try to dial out PM advises calls are not a part of my plan.I have verified my account is paid up ($150/3 months) and the next payment due on March 22.Please help. Thanks!

Resolved! Unable to renew my plan

I've been abroad for a few months and wanted to make a payment in order not to lose my rewards or phone number but I am unable to do so in the My Account space. The space for the different plans is blank. Can anyone help me with this technical issue?...

Charged twice for my account

I have been charged twice for my account

Resolved! contact a monitor

In my endless futile searches for information on the PM website I occasionally come across "contact a monitor" but I can't figure out what to do to make it happpen. I get diverted to a useless robot. What I desperately need to do immediately is to se...

Benefit of having Canada Wide calling on PM

When I was on Telus I used to get tons of US spam calls eating away at my plan and minutes. Now on Canada Wide Calling on PM I no longer have to worry about US Spam calls.

Resolved! frequency

Does anyone know what frequency Public Mobile uses?

Resolved! weak signal

I have a fairly weak signal at my cottage (either nothing or 1 bar in some spots). Is there anything I can do or buy to have a better signal withe my Public Mobile service?

Porting my old #

So I am excited to do my switchover from Bell tonight. I have my public mobile account and have tested it out with my new sim card, but I needed to use my Bell sim card today, since I am contacted about 100 times each day for work, and could not tel...

Resolved! Add ons

I got some good advice about the add on I am getting tomorrow, that I have to have $ in my account before I get it. My question is, if I have signed up for automatic payments on my credit card, can I then assume that the $ is there?

Resolved! Wrong phone number transferred from Telus at Walmart

I just went to Walmart to sign up for Public Mobile, transferring from Telus with the intention of keeping my existing cell number. The transfer quick and easy....WRONG! For some reason my old landline telephone number (which has been out of servic...

Resolved! Long distance charges calling from US?

Sorry if this is a brain dead question: I'm in the US with Unlimited Roaming Talk on my plan. Are there long distances charges if I call back into Canada or otherwise outside my calling area within the US ?

Can't receive calls or texts

I've been talking a mod for almost 2 hours, they are taking 40 minutes to repsond and have not been helpful at alloanyone have any suggestions? I can call and text but can not receive either. how can a telecom company not have live support or an opti...

Resolved! Re-Activating Service After Number Transfer

Hello, I recently transfered my number and service to Fizz because of better plans, however, they're having technical difficulties over there, and I'd like to come back with Public Mobile. I tried to log-in to my account to see how I could re-transfe...

Problem with new account SIM card !!!

EDIT: it's been 2 days already since the sevice was disabled and it seems no one knows what's going on.....2 days we paid for and 2 days without comunication when we're not home....I think it's time to find another provider....no a really good first ...

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