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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I can make but I can't receive calls or texts

I just opened a new account yesterday. I transferred my number from Rogers and everything looked fine. I was able to make calls, my account days it's active and the number people receive is my old Rogers number. Today I had an emergency and nobody wa...

Resolved! Multiple family members using Public

Hi, does Public give discounts or incentives (other than a referral bonus) for family members all using Public? With my last carrier they offered unlimited/free calling between family members and accounts were linked. I suspect Pubkid doesn’t do this...

Resolved! Replacing stolen Public Mobile Sim and need to transfer old number to new SIM?

Hello, I am trying to activate my new sim card which is the replacement SIM for the last one I had which was stolen. I still want to keep my phone number and am guessing that Public Mobile will have to do this???

Resolved! Best option for working in the U.S.

If I work more than half the month in the U.S, sometimes more or less than 10 days at a time what would be the most cost effective plan? Currently I’m on the $15 unlimited text, 100min Canada-wide Plan then I put on a US roaming bundle ($15 - unlimit...

i paid but i still dont have service

ive made m payment but i still dont have service

Data add on, paid but nothing

hi I ran out of data for the month but really need it last night. I paid 10 dollars for add on 200mb and nothing happened. It turns out I only added funds without purchasing the add on. I went ahead an purchased the add on this morning with the add f...

Fix the bugs?

So I forgot my password. I spam clicked the link to reset it via email, but never received an email. Tried over multiple days. I understand from others that this is a frequent issue this company has, would be nice for a heads up on the page before I ...

Bought SIM at Loblaws Mobile Shop East Mall and Burnhamthorpe

Bought a PM SIM there last week. Checked that it was unactivated and was reassured by sales guy. Very friendly, in and out in 2 minutes.

Failed "port"

I tried to port an old wire phone number from a long time ago that was not in service and that I had no acount for. It seemed to work. I can make outgoing calls but I cannot receive calls. When I call it I get a busy signal. Can I go back to the firs...

Resolved! No incoming calls or texts

Hi, I’m a new customer and have activated my sim card. I set up my voicemail with public. I can call out and text but I can’t receive them. My daughter told me that it goes right to my old voicemail with virgin. My data also works. I’ve tried removin...

Missing refer a friend rewards for 6 months now

Not sure what happen, but my refer a friend reward has disappeared and not been applied to my account for about 6 months. Can we look into this?

Resolved! Auto Pay

I am new to Public Mobile. I have registered for Auto Pay but when I look at my account it shows Auto Pay (one time payment). How do I change it to make it a recurring payment? ColinT

Not receiving incoming calls

I am not receiving incoming calls. My daughter tries to call me and it goes right to my old voicemail that was with virgin mobile. I haven’t set up voicemail with public. My data works and I can call out.

Locked out

I have changed my password 3 times through moderate team, and it still wont let me in my account? What do I do? Thank youTanisha

Resolved! wifi

i activated PM yesterday on my iphone6, but it will not stay connected to wifi, not recieving any emails, have reset the wifi settings, tries to connect but then goes off after a few seconds.help please

Resolved! New user, PUK needed

Hi all! I'm Kellianne, brand new here today Just activated my Sim card, unlocked from Fido network, now I'm getting a "Sim network blocked. Enter SIM network PUK." I pm'd the moderators, no response yet. Does anyone knows what what the average respon...

Missing rewards

since september 2018 I miss the reffer a friend rewards and since March 2019 my loyality reward for the second year.

Should I refer before or after I port a number?

I just joined PM for my son and daughter. I signed up my son first and would like to use him as a referral when I sign up my daughter (which I haven’t done yet). I still need to port his number in from the previous provider but want to sign her up b...

Resolved! Are incoming calls "free"?

Hello, I paid for the $15 plan, 100 canada-wide anytime minutes and unlimited texting, what I'm curious about and I suppose it probably applies to any of the plans PM offers is if incoming calls are free and it's only outgoing calls that count toward...

Requesting invoices

I switched from Public Mobile several months back and since my account is closed, I can't retrieve copies of the invoices to expense for business. Can someone please help me retrieve these invoices? Thank you in advance!

Can’t change phone number

I have recently moved back to Ontario and need to change to a Ontario number instead of having a Alberta number keeps giving me a change number failed message have shut phone off and restarted it a few times and nothing will work can u please help me...

Porting number

Hi, I am having trouble porting my old number over to my Public Mobile account. I tried to port it over at the time of activation but it was unsuccessful. Now I have gotten a new number. The number I am trying to port over is from a Petro Mobility...

Resolved! Public Mobile, 30 days of Free Service (second 30 days is free), Free Sim card, In-Store New Activat

i found this deal on redflagdeals.com please find linkhttps://forums.redflagdeals.com/public-mobile-public-mobile-30-days-free-service-second-30-days-free-free-sim-card-store-new-activation-march-30-31-2275140/ i am posting a question in community be...

Luck Mobile Transfer

Trying to port my in-laws number from Lucky Mobile, does anyone know if LM customers have an account #? I logged into their account and could only see their phone numbers, so I am guessing that is the account#?

Created new account - Questions about changing plan

I just created a new account with PM, porting my existing number. The change hasn't yet gone through, nor have I been charged as of yet, but I am a touch frustrated and concerned about the following situation, which leads to my question.The first st...

Community lotin issue

Hi, I forgot my community account uaeris and password. I sid reset it to reset username and password link but its alowa me to just chanhe the password but also i forgot my username?How can i get my username?Vimal

Resolved! I tried to port my number from Chatr and I still cannot receive any incoming calls.

I tried to port my number from Chatr and I still cannot receive any incoming calls. The outgoing calls and data work fine. I used just the PIN to port from Chatr and realize that I need to get my Chatr account number as well, so I called them up and ...

Activated new number/service unable to make/receive calls

Mods please help @Saray_O @Shazia_K @Mary_M This is not a port. It is new number or new sim and plan please help. Anyone if they know whats the issue and how can that be resolved it will be much appreciated!!

Resolved! SIM not activated

Hello everyone. I purchased an unlocked Iphone 7 from Apple and a Public Mobile sim card from WoW. The fellow at Apple put the sim in for me. I have completed the registration process with PM this afternoon, registered the SIM number, picked a new ...

Public Mobile is refusing my credit card and my number is inactive

Hi- I have been using auto pay service for the last 6 months. But today was my payment date and for some reason the payment didn't go through and now my account is no more active. I tried to do my payment going online and using my credit card but I k...

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