Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Blocked for log in

HiI am not able to log in as my login credentials are blocked whenever i entered my email and password via self serve, and how to deactivate a/c?i did not add CC in my file.

Add talk to existing plan

I have a 90 day plan started two weeks ago and long story short I was experimenting and started it without a talk/text plan, just data. I thought I could just add it and pay the difference, but that doesn’t seem to be an option in Self Serve, I’d hav...

Resolved! My service is not renewed.

Hello, My credit card information on the file has been changed as I received a new card. I forgot to update it and so my service has been suspended. I updated my info this morning but the calls were not gettign through or internet. Tried several time...

Intermittent Mobile Connectivity

Over the past few days, my Samsung S7 Edge has not had a stable connection to the Public Mobile network, despite having full bars. Wifi has been working perfectly, but voice, SMS, and mobile internet have been intermittent. Pulling the SIM and re-i...

Anyone heard of this?

https://www.kickstarter.com/projects/sgnlstrap/sgnl-make-phone-calls-with-your-fingertip/descriptionhttp://www.mysgnl.com/ Sgnl is basically a device built into a "stylish" (not terribly bulky) wristband or watchstrap which connects to your phone thr...

Can't access my account

Hello, Cannot access my account, need a mod to help me here. Forgot Password doesn't work as well. Thanks

Resolved! What does Canada-wide plan mean to Public Mobile?

A long as I know a Canada-wide plan means that you could make calls from anywhere in Canada to any number in Canada.The $30 plan includes 500 MB and UNLIMITED Talk Canada-wide. But, PM had a special definirion for Canada-wide in the description."Incl...

Suggession: Filtering on Community Posts

Hi everyone, Going through community posts I believe the filtering we have is limited. We can currently search for a keyword or do some basic filtering based on "This Board", "Knowledge Base" etc. I think it would be a very nice feature if we could...

Data/Texting working but Calls are not working

Just recently signed on, for what I had assumed would have been a great service considering the business model, however have run into a massive hurdle. Phone: Xiaomi Redmi 4XModel: MAI132 According to Willmyphonework, the phone in my possesion should...

Resolved! Changing Plan

Hi everyone, I am due for my next billing on June 2 however I changed my plan so that it will change on my renewal date but it now says my original bill is still due June 2 and then I will be charged June 3 for my new plan. Is there a way to get aro...

How To Request An Exchange With SIM Card

Hi! I have 3 unused regular sized (full size) SIM cards that cannot fit in any cell phone today. I would like to exchange them for tri-punch sim cards. How can I go about doing this?

My samsung note 4 can make calls , but can not use data I bought add-on

My samsung note 4 can make calls , but can not use data I bought add-on. Is Samsung note 4 is too low version to use the data?

iPhone 6 No Service

Hello,I have an iPhone 6 (iOS 11.3.1 - latest) and am getting No Service. I have been a customer for nearly a year now, with no problems. It started last week when service would intermittently cut out, despite indicating there was service. It got pro...

I cannot send SMS texts on my iPhone. However I can send and receive MMS texts.

I can receive all texts (SMS and MMS). I cannot send SMS. All other services are working fine (data, phone, etc.). I have an iPhone SE running the latest iOS.

Resolved! Wanting to Switch Over - Three Phones

Currently an unhappy customer with another carrier. Looking to switch over three phones (and perhaps a fourth), and am looking for the best possible deal. What I need: Local calling and 1 GB of data per phone. That's it! What can you do for me.

want to keep the same phone number

Hi, I am cuurently using Huawei Y330U05 phone set. I have a different phone set ( samsung galaxy grand prime) that is compatible with the network and I want to use that phone set instead. However, the samsung phone set has a smaller SIM slot. How ca...

Resolved! Do $10/30 days plan get charge for data?

Earlier, i was having trouble retrieving MMS and a poster suggest turning my data on, so i did.. When i check my usage, it state my data usage although it's $0, just curious, will we receive a bill later on data?

No service using my new SIM card

I just switched to Public Mobile from Petro Canada Mobility (I switched my number as well) and I have a dual sim phone where I kept both sim cards in while switching the numbers. The public mobile sim worked for the first few days and one morning it ...

Text Messages Not Sending

I'm having trouble sendings texts. I have no trouble receiving them. I have full bars, and have tried restarting my phone and removing my sim and reinserting it. I have OnePlus 5T and am running Oreo 8.1.

Reactivate Current Plan Error - Can't make calls

Hi Please Help, When i click on the below: I get a message telling me there is nothing outstanding: I need to reactivate my plan ASAP, but it wont let me! How can I fix this. Would prefer a private message to fix this issue, thanks.

Resolved! Phone with Contract: Moving to PM

Hi everyone, This doesn't apply to me but to a friend of mine. He would like to transfer to PM (keeping the same number) but he's on a mobile plan with a two year contract. What is the best process to initiate the transfer? Is it first paying off th...

6 Digit Code

HELPPPPPP!!!!!!! ME TOOO SAME....:(I cant put the 6 digit code in to register online cause I cant receive the text. Its been 3 hours.I think it may be a porting issue as well since the guy at the store did say it might be a challenge with my old acco...

$2 auto pay discount

I'm on the new $35, 1gb plan. I'm registered for auto pay and therefore am supposed to save $2 per month. I noticed my credit card was billed the $35 plus taxes. Is the advertised price including the discount, or am I missing out? Thanks!

Resolved! Blocked from login

login to my account has been blocked due to numerous failed attempts. how should i resolve it?

Resolved! $25 - 30-days - UNLIMITED Talk Province-wide² + UNLIMITED International Text and Picture Messaging

Just some questions … I cannot figure out my new plan. Any help will be welcome! I have just bought the plan $25 - 30-days + UNLIMITED Talk Province-wide² + UNLIMITED International Text and Picture Messaging VOICEMAIL & Call Display 1. First question...

Payment date change

Hi I was wondering if payment dates can be changed

Cancelling my account

Good morning,My account number is ************, and I am looking to cancel my account including automatic withdrawl effective immediately Barbara Berridge

Hi I buy today 2 SIM card with public mobile for Walmart and I take free 2 SIM cards

I buy today 2 SIM cards new activation public mobile I get free SIM cards but no have 20$ bill bonus because I find promotion online if you active for Walmart you take free SIM card and 20$ bill bonus

Outgoing calls to shown in my usage history which I have never dialed

In my usage history, there are 2 outgoing calls to the same number of 4165804001 and the durations shows 2 and 4 seconds. However I have never dialed any numbers to anyone since I activated my Public Mobile account 2 days ago. Pls help me and tell me...

5 outgoing texts to 474663 shown in my usage history which I have never sent

In my usage history, there are 5 outgoing texts to the same number of 474663. However I have never sent any texts to anywhere since I activated my Public Mobile account a few days ago. Can anyone help me and tell me what's the matter and how to avoid...