Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi! Today I received a voicemail indicating that my account was suspendedI have AutoPay active, but I do not know why on this occasion the automatic payment was not generated (the account has sufficient funds)When he enters my account he tells me: P...
Hello, my account is currently suspended and when I try to make a payment, online or through 611, I get a message that my card is unable to verify. I have checked with my credit card company and there is no problem on their end. I have tried updating...
Hi,I just activated my public mobile sim card. I chose to have a new number and a 25 dollars plan for unlimited calls and texts (already payed with my visa). 10 minutes after, when i wanted to send a test text to my friend, my phone said it has no se...
I keep getting the email and resetting the password but when I go back to login it fails...help
went to walmart phone counter to do the refer a friend and to ask about the 25 dollar promo and how to activate it online and to get a sim card to do it. was informed there was no need to do it at home it could be done in store much to my surprise an...
System will not renew as I have more funds then needed and will not take either of my credit cards? It says I owe nothing so reinstate my service please! I need my phone for job hunting.
Hi I looked on the Knowledge Base and could not find anything.I enter the phones numbers and Public Mobile said this phone will work on their system its a LG Flex D9509 the problem is the current Rogers sim card is bigger than the Public Mobile SIM c...
Hi, I will be travelling to Toronto for a couple days from Vancouver.My plan is 12GB Data- Unlimited International Text- Unlimited Provincial Talk Will i have access to data when i'm in Toronto?
Got the account set up, the plan picked, Credit card set upand has been charged. The public mobile sim card says the network is unavalible, and my old sim card still works... Is there some sort of delay to the transfer of the number from your previo...
Hello everyone. I hope you are having a gorgeous day.Can I use tethering with public? Someone else ask this question a few years back and public mobile didn't offer this. I just thought maybe they upgraded there game.obviously it's not working for ...
Is there any way to pause service for a period of time? I work away with no cell service for weeks at a time and I am just wondering if there is a simple way to pause my services while I am not using them? Thanks!
Hello, I just signed up for PM earlier today, and the port went through successfully, about 4 hours ago. However, I am having issues receiving calls from numbers where the caller ID is blocked, or unknown. It rings once and then goes to voicemail, d...
I am just curious, I have had public mobile for awhile now, however, everytime I restart my phone for any reason, or I go out of cell service then back in, my phone (Xiaomi Mix 2) gets a notification that says that it cannot connect to the network, y...
HelloI read in the Knowledge base that the 25.00 referal bonus usually comes within 72 hours to show up on ones account.But have read some post that they are still waiting after 72 hours to show up. What is the usual standard wait time just curious?
Dear mods, can someone please help activate my account. I bought a new SIM from Walmart, got home, filled out all the details and upon clicking Activate (After a minute or more) I got an error. Tried again but says my sim is invalid. I notice my c...
suppose my plan has international texting but now it show canda-wide texting, why?
I just signed up today and went through London Drugs. Brent was fabulous to work with, so glad I didn't go through Walmart.
I was wondering why my P20 Pro isn't getting the emui 9 update. Talked to Huawei and they started its already been made available for my device and that usually it's carrier relates so here I am. Has public mobile pushed the update like all other car...
Hello, today I signed up my dad with PM and he chose a new number and now I have to cancel his koodo account. I try to call the koodo's 1800 number (1866-995-6636) but it connects me with PM! My question is how can I contact koodo mobile to cancel my...
Ok so i tried to login to the self serve account. It says password not correct..so I senk an email link to myself to reset it...did this numerous times changed pw and answered security question and when you login in the same...incorrect. Is there a...
Hello! I just bought my PM SIM card about two hours ago at WalMart, activated and stuck that bad boy in my phone, and I have to say I am extremely impressed by the service so far. Looking forward to being a long-term customer. Just a couple of quest...
I got double billed for the public mobile SIM card in my recent credit card statement.Feb 6 SP * PUBLIC MOBILE TORONTO ON $11.30Feb 11 PUBLIC MOBILE 85504782542 BC $11.30
Hi All, Heading down to the states for work. Will need data to run an App + check e-mails etc. Does it make sense to get the Add on Talk & Text bundle and then the 1G data separately? Can you do that? Add mutliple add ons for the US? Thanks!
If only I was so lucky!! I received my SIM card 5 days ago, bought the $43 voucher and a new cell but had nothing but problems ever since it took my sim number and money, apparently gave me my new cell number and all and as if now I am still unable...
My phone has been stolen, I would like to know what i can do?
I’m thinking of purchasing this unlocked Motorola Moto E5 Play. Willmyphonework.net doesn’t list this model. Can anybody definately confirm if it will work on PM before I order it? Thanks in advance
Can’t pin point so could be right but my usage is saying I’ve used just shy of 6gb in one week when my phone says I’ve used 13.7 since December 26 so I find it hard to believe I’ve used 6gb in a week.
Hi everybody: So I was in the process of setting up a new account for my wife and put in a new pm sim. I was starting at the activation page entering all the info with no problems. Then chose a new number (which I didn't write down) and picked my pl...
Just joined Public Mobile from Telus. I know they're joined at the hip, but impressed that everything was up and running within 10 minutes! Think I'm going to like all the better features at a more cost-effective plan.
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