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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Auto pay

Hello, I am trying to set up auto pay and the expiration year on my card ( 2025 ) is not available as an option. ( The options only go to 2024 ) It will not allow me to proceed putting in the wrong epiration year or no answer at all so I am not able ...

RE: The Thread and Suspended Service now Double Paid

Hello Community As many of you, I have also had my service suspended/cut off when I actually paid my bill in advance. I had to pay again to reactivate my service in March. I am now trying to get my refund but am having a heck of a time. Pardon my ig...

$10/30 day plan

My plan is the $10 for 30 days. Because I was referred by someone, I currently have $27 in my plan. Do I lose all $27 after 30 days if I do not use it up? Secondly, I have a limit of 50 outgoing texts per month. What happens if I exceed 50 texts ...

Refer a Friend Removal

I am unsure what is going on and why I am losing my Refer a Friend dollars since Feb 23, 2019. I have referred both my mom (since Mar 17, 2018) and husband (since Nov 25, 2018) who still have active phone plans with Public Mobile. On Feb 23, 2019, ...

Resolved! Plan ended before renewal date had to renew early now data is not working or showing up??

Payment due date incorrect

Got a message on my phone from PM saying my payment next due day is April 11. This is incorrect as my last payment day was March 29 and I'm on a 30-day plan. Next payment due day should be around April 28. Sent a message to PM on my phone, but no rep...

Sorry, we cannot complete your call, you do not have the required long distance add on

i can't call and it said Sorry, we cannot complete your call, you do not have the required long distance add on but my plan cover covers 100 minute provincial call

Walmart won't sell a SIM card without activation

On April 6, 2019 I was checking at Walmart in London, ON for a flip phone and SIM card to set up for a friend that only needs to make calls, no text, no data. They sell an Alcatel GoFlip which works on Telus and will therefore work on PM. I wanted ...

Resolved! Auto Pay Rewards not being applied to my bill

I'm a new customer to PM and have set up auto pay which is working since I was just charged for my next month of service. I was awarded $2 for setting up auto pay but on my bill I paid the regular amount, the $2 was not subtracted from my bill.My new...

Resolved! Refer a friend not showing up

I joined today and I entered a friends phone number when I activated my sim card but the refer a friend bonus is not showing up. Can somebody look into this for me?

Resolved! Researching a new carrier

I've been with Bell for something close to 30 years. I've had enough of their hidden fees and deceptive practices. So, looking at the various options. I am primarily interested in unlimited talk, within my province, texting and possibly sending pictu...

6GB Plus 200MB add-on

So, I've been a public customer for a little over a month and I've noticed quite the difference between prepaid and postpaid. I first signed up for the $30 plan with 1gb of data with autopay, until I noticed the $50 plan had 8GB, Crazy right! So I ju...

Plan got changed without permission

Wondering if this has ever happened to any of you! Last Wed April 3rd, I tried to make a phone call on my way home, I got an error message that my plan doesn't have voice feature. I login my account as soon as I got home and found out my initial 90 ...

Resolved! Overcharging minutes

I just noticed that the minutes that are being charged is more than what the minutes are showing in my phone. For example, there was a call that is showing 0:58 in my phone. And the detail usage in my account detail usage summary is 1:12.Does anyon...

Invalid SIM card

Tried ordering a $15 plan but was logged out before getting a confirmation of the transaction. Tried to repeat the process but now the system now says that the SIM card is invalid. Arghhh!

Resolved! Friend paid for their service but has no service...

She paid her bill on time a day before her renewal but she got a text today saying she had to top up her account or something like that by April 11 and she is now saying she has limited or no service on her phone.

Error: Different Payment Date

Hi, So im having some errors with the payment due dates. I'm currently in a $40 plan and payed it on Saturday 4/6/2019 via voucher card. Then I receieved a text message from 100 that says "Public Mobile here. Your payment has been successfully added ...

Account Suspended

My account got suspended. I am on autopay and my bank account already got charged with the payment. How can I contact someone. Its very frustrating.

Cannot received calls after switching from Chart

I had the service agent to help to port a number from Chart. After 10 min, I can make phone calls, use LTE data. However, I am not able to receive phone calls. The old SIM is still active and it could make and receive phone calls as usual after over ...

Resolved! different billing date

Hello, I have AutoPay set for my account. Payemnt would be coming out of my credit card on 27th of each month. Today I received text msg from Public mobile that my payment due date is april 11th. Why would my payment day be so early?thank you

Resolved! “Temporarily suspended”

Was kicked off PM today. No text notices or anything. Auto-pay date isn’t for 4 days. Account up to date. Only text I got was somewhat related:”Public Mobile here. Just to let you know, your Refer a Friend reward will be less on your next payment due...

Resolved! Just transferred today but no data avail

Just switched over from wind/freedom a few hours ago but I don't get any data service. Voice and text work fine. I've tried 2 different phones and neither can get data but everything else works fine. Phones say registered on Public Mobile but apn...

Calling landlines

When i call a cell phone things work fine but when i call a land line iget a message that calls are not enabled on my plan

Autopay, and account suspended...no phone service

I'm on autopay...I have no service. Bill is due April 10. What can I do?

Account problems

Hello I am having issues with my account I payed threw one of the koodo stores and it's not showing up in my account from last Monday and my service has been canceled could you contact me please

Resolved! Voice Mail usage minutes

I'm on the $15/month plan. I just noticed that whenever there is a message left in my voice mailbox the minutes are being charged as an outgoing call. Are messages left in the voice mail supposed to be charged as outgoing calls? I find this to be ...

Resolved! Account suspended

My account for some reason got suspended today and had no cell service so I added my credit card back on and made payment and got no rewards so cost me 5 bucks more than it should. Is there anything I can do?

Resolved! Three different billing dates

Hey guys, I'm currently working on the road and woke up to a text this saying that I have a payment due on April 11th, but my billing cycle just restarted on April 1st or 2nd last week (30 day plan at $40 minus credits/rewards). I'm on auto-pay and i...

Long distance add-on needed with Canada wide calling??

Hello, I just switched from the $45 plan to the $25 plan with Canada wide talk, international texting and 500gb of data. I am located in eastern Ontario with a local number and am trying to call the same area but am recieveing an error when I try to...

having problem with my reward

Public Mobile here. Just to let you know, your Refer a Friend reward will be less on your next payment due to one of your friend's account inactivity. i have received this . because my girlfriend auto pay did't work and did't make the payment . Then ...

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