Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've tried to enter payment voucher# and get "voucher not accepted " error.
Hello, Most of my family are in Public Mobile, and we have same plan. ($25, Unlimited Call&Text-500MB+500MB)However, All profiles are different. Please, let me know about these. Thank you, Ki
With 5G coming out and old 3G towers being taken out of service, I wonder will Public speeds go up to 4G? And with all of the recent 'deals' being offered by others with high amounts of 4G data options this option does not seem as good of a deal as i...
Hi @CS_Agent xan you please help me unlock my account. I got locked out. on a separate issue... I've been receiving calls from random numbers and they are speaking Cantonese . Why am I receiving spam calls?i have also gotten missed calls from random ...
Hi,I am asking this question for my husband as he is not computer savvy. We have been on Public Mobile the past few months and are very happy. Tonight my husband tried to call our son and got a voice message saying `your plan is not setup for long d...
had an addon and active minutes in my plan. There was a double deduction or maybe the minutes didn't get credited this time since it shows that all of that is utilised in just 9 days and I have't made many calls.
may I bring a freedom phone number to public? I wanna experience public service.If so and how? thanks.
After entering plan details on new SIM was given a server not found message. Tried to start over again but it says the SIM is invalid. Suspect part of the registration took bu cannot reaccess it.
HELP!! I need a monthly phone bill receipt to expense it as part of my company benefits. How do I get that??
Hi My phone number is **********, my plan is $50. which is expired on oct 25, but i bought a new $50 public mobile voucher, i am trying to upload a voucher on my account by calling *611, its giving me error and than i tried on self serve , same error...
Is there any Family Plans available or additional users & their phone numbers that can be added to 1 account (i.e. one email)?
Hi,Iws tracking my wife's number from rogers to Public mobile. Her ROgers number is xxxxxx0344. Because the autofill option enabled in the browser, the number that filled itself became xxxxxx8449 - and sim got activated with my Visa. Now i am paying ...
I am not able to download mms on my mobile Is there any setting thats need to be changed?? Pls guide
Hi. I am trying to activate a new phone and initially when I done it the credit card had an error and now when I go back to renter it comes up invalid sim. I have waited for 8 hrs now and still not working. Could someone help
I need help and I am getting frustrated as its been over 3 days of troubles I am having just trying to get my sim card to work.Thanks
I had a payment go thru on Oct 27 and I leave the country on Nov 7 for 5 months. I will remove my sim card while I’m away. Apparently, I can defer payments for a maximum of 3 months. How do I stop my payments ahead of Nov 27 payment date? Then, I hav...
Hello, when I purchased the 15$ plan with 250MB data, it says I would have an extra 250MB data if I use auto payment. I am using auto payment and I don't see the extra 250M in my data usage maximum available.Do I actually have to go over my initial 2...
Hey guys. I really liked the way public mobile was handling this before, where you could just give out your phone number if a friend wanted to get referred. this new code thing is hard. is there a place we can actually make a comment because its ...
i changed my $150 plan to $50 monthly and im billed twice?? someone help!!
Hello PM Community,Apologies if this has been asked before, but I didn't find anything in the first few pages of the Plans/Add-On forum. I have one of those grand-fathered $120/90days plan, but with voice for in-province only. Two questions: 1. Curre...
Hi there, I have an LG A341 phone but it’s not in the drop down menu when checking phone compatibility. Am I able to use pm with this phone? Also, I’m not interested in using the internet and don’t need data. Are any talk/text plans available or do...
I changed my a couple days ago and it came out of account but my plan has not been updated to new plan
Hi there, So I just flew back into Canada from Peru for the past two weeks. When I came in and put my SIM card back in it took me a while for texts to work again, but I still cannot make or receive phonecalls. Whenever I make a call it instantly drop...
Why do I say this? For the following reasons:(@Alan_K and @CS_Agent please take note!) there are 4 serious problems with this ticket system:verification by SIMon does not seem to be passed on correctly to mods, requiring to be verified again (if you...
Bought a sim card off someone close to me but when I try to hook up said invalid sim. Anyway this can be fixed trying to get the 15 dollars package and on a very tight income
HiI'm in Mexico till the end of April. My $40 public mobile account is paid until November 14th. What I would like to do is change my plan to the $10 before my next auto payment. Them I would like to report my phone lost and then report it found befo...
If I call out someone, no one answer the phone, still count for 100 mins, is that right? thanks.Also when I call out for other city within the ontario, I hear "the long distance may apply".
