Free data addon

[yezijie001]

I purchased zero dollar addon today. However, my 1gb free data got on august or September disappeared and the free data usage became 800mb. How come about it 

[AE_Collector]

Sounds as though they are getting it sorted out. Give it some more time.

Someone likely had to put in some OT last night!

AE_Collector

[yezijie001]

OP Update

The previous fee data appeared back, but the holiday free data is still showing use up. I guess the holiday free data addon replace the regular location. Hope it can be solved soon.

[AE_Collector]

@yezijie001 

What plan are you on and what is the status of your regular plan data? Is it normal?

AE_Collector

[hairbag1]

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@yezijie001 wrote:

I purchased zero dollar addon today. However, my 1gb free data got on august or September disappeared and the free data usage became 800mb. How come about it 

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Keep watching in the Announcement section as it sounds like yours is a commonly reported problem today. I'm sure they'll make your data proper once the issue is sorted out.

[Dunkman]

@yezijie001 

You are another customer with similar issue of data running out faster when you added the promo data add on.  Hopefully, PM will have a fix for this soon.