Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I submitted 3 service tickets and four private messages for unssuccesful porting, but got no single response so far after more than 6 days. I don't know what to do.
It should have done within 4 days when i got my first reply from Mod.Here is a tips when you send msg to mods;1.provide as much as information you can including your PM SIM#, your phone # to port, your account # from previous operator and the name on...
I don't care if this is the correct place to post it or not but this his highly HIGHLY **bleep**ing unacceptable.I get an email from Support last night asking for my information reguarding my Koodo account. I give it to them, and I get the following ...
I applied for the plan. Entered my sim # as well payment info, I got a new phone number as suggested for koodo users. On confirmation I saw a generic error however I was still charged for the plan. I received the email stating my plan detail and pric...
I had the 3GB 111 plan before, but I changed to the new 12GB 120 promotion plan online before Nov 12th, 2016, which is my renewal date. Somehow, when I logged into my account, it shows I am still in the 111 plan instead of 120 plan. I write a message...
Estimate of # of new activations17908 people - as of Nov.11 Success rate8 success 0 failures100% success rate Doing this to gauge the number of signups during this $40 Promo Will update these numbers when people reply to post with their stats. The f...
Hi there,I've attempted to port from Koodo and activate with PM on Nov 11. I was charged $120 and it seems the activation failed. I can't sign into Self Serve, and when I insert my PM SIM it states that it is invalid. I've already PM'd @Saray_O @Shaz...
I just transferred my Rogrs number to pm last night (about 15 hours ago). But can't get incoming calls. I can make phone call and receive text msg. LTE works. When I call my number the Rogers phone rings. Any one have an idea how to fix that? Thank y...
I have 3 lines with a share everything plan from Rogers. I want to port my main number to public mobile and leave the other 2 at Rogers. Can I do this.
I activated my SIM last night for the $40 plan, put the SIM in my unlocked phone and it doesn't work. There are no bars, it says "no service". Can anyone explain why this isn't working. This is a bit ridiculous after paying for three months in advanc...
I ported my number over last Thursday and it failed. I messaged the mods on Friday, haven't heard a peep.What's the backlog like right now? Are they responding to any messages?How long have people been waiting to hear back for a fix?
Where can I find an official invoice that shows the breakdown of the HST charged on the amount charged to my credit card for the 90 day plan?
Hello Mods, ( @Mary_M @Shazia_K ) I have had the same issue below, said successful but got an error, invalid sim after, and CC billed http://productioncommunity.publicmobile.ca/t5/Discussions/Widespread-Activation-Failures-PM-Please-communicate-with-...
I did the account set up and entered all information correctly with porting Fido number but still not ported!Get this message when put the new Sim card in my phone:Public Mobile here: To complete your request to move to Public Mobile, please go to Pu...
I ported my number last Friday and I can since make outgoing calls and texts but cannot receive calls and texts. I've sent in an inquiry but have not heard back still. Is my number not ported properly? My Fido Sim card is receiving all the calls inst...
As the title says, the selfserve and activation portals have gone offline around midnight eastern time. "Site temporarily unavailable for maintenance. Please try again later." More bug fixes, hopefully.
Very frustrating as I provided the information necessary for the Port from KOODO and no response. I need my phone number .Not sure what is happening as I was not informed when I signed up it would take this long for a port to happen. Tried to port...
Hey guys, I just moved to Toronto from the UK and was wondering if my oneplus 3 phone from UK will work on the public mobile network?
- using galaxy s4, in AB- Hi guys... I have a big problem. sometime I just lose my data connection...NO data at all.. resetting APN does not help.changing to airplane mode in and out also doesn't help..restarting phone also dose not help. the only wa...
Hi there, I want to take advantage of the current promo. I'm a Wind Mobile Customer and want to eventually port my number from Wind to PM. I anticipate purchasing a new phone comptaible with PM's network. I also just ordered a sim. Can someone ki...
I had a problem with my autopayment going through. Thus plan stayed on old 6GB plan when I had set it up to change to the new 12GB plan. I made my payment that was due on November 10th manually with my credit card. Then signed up for autopay again. @...
My phone is 2G/3G network, does it support 4G/LTE network?
Hey Folks, Really excited to be part of the PM community! I had some weird issue come up with people trying to call my phone. For some reason my girlfriend who is with Fido, says that when she is calling my number, it goes straight to voice mail. I...
Trying to activate a sim card but getting stuck on stage two (Choose a Phone Number) of the activation process. When I try to select a calling area from the drop down menu there are no options available. This means that I cannot choose a phone numb...
I submitted my porting request last week and it is only partial finished (I can make outgoing calls with my PM SIM but any incoming calls still go to the SO SIM).I checked the forum and I think I messed up the IMEI part. What do I do now?
Does PM offer VoLte and if yes how to activate please?
Hey so after a grueling wait of a 4 day port, my number ported Sunday(yesterday) the plan didn't work right away but after a bit, the plan kicked in. However, this morning, Its going in and out. Somehow I got a call, but the rest say that I haven't p...
I placed an order on Nov 5 for a sim card and recieved an email saying it's been shipped on the 8th. Well today is Nov 14 and I still have not received it. I'm worried I won't be able to get the promotion ending soon. My boyfriend ordered his sim car...
Seems like lots of folks have had activation failures - You know the one where the page says it is confirmed but the message says it failed, then you get the email saying you are set up but you aren't even though your credit card is billed. PM you a...
My port failed. I want to choose a new number. When I try to choose a new number in Self-Service, it says 'phone number change failed'. How do I fix this?
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