Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 119 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 184 replies
  • 26 Bravos

Resolved! Still waiting for SIM😢

I ordered mine on 06/29 and still nothing....def longer than projected 2-5 days. Not a PO box. Anyone else waiting this long? 

LHBC by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Is there any public mobile app for android phone?

Hello Everyone, I have just activated my sim. I was searching for android app for this network but didn't find any. Can someone please help me with this? I have activated 90 days data plan so want to track it. Is there any other app?  

amrita183 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Switch After Testing

After testing the data only option and playing around with it. going to wierd areas and such. i have now full on switched to Public Mobile from Wind.  Biggest difference is the fact im traveling in the summer and Wind just wont do it for me. And cant...

BrrMcGrr by Great Citizen / Super Citoyen
  • 6 replies
  • 4 Bravos

Account has been suspended

I am set up on auto pay and payment was to come out today. But apparently that didn't happen and I am now without phone service. Sure hope I don't have an emergency.will this situation correct itself or do I have to do something? 

iCruise by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! problem with mms

I send couple mms to my friends. Only carrier with PM can receive it. But it's working before. Is anybody else have same issue??? I send to 4 different carrier, rogers,fido, wind and PM. But only PM can receive mms

William by Good Citizen / Bon Citoyen
  • 10 replies
  • 1 Bravos

problem Porting number from koodo to public mobile

Hi comunity I am writing this message to find out how to get help porting my number from koodo to Public mobile as it was writen on activation page I had to choose a new number then contact PM customer service inorder to port my number since it is fr...

Ali1 by Great Neighbour / Super Voisin
  • 5 replies
  • 2 Bravos

What is the proper procedure to activate new account (SIM) with porting

Hello,I have read the stickies, but failed to find an answer to my specific question. I was following the procedure as per Sim Card Details and Set-up Your Self Serve Account are no problem. However, at Step 2 Phone...

tommyleeyyz by Great Neighbour / Super Voisin
  • 9 replies
  • 1 Bravos

Resolved! Data

I pay for 200MB of data every month it hasn't worked for over 3 months I my settings are set properly to use data I've even done 2 system resets and completely erased everything off my phone. Please get my data working thanks.

msmandysweets by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

Alternate Phone Number Regex Help

I was trying to port my number to Public Mobile but on the 2nd page in the alternate phone no field I put my another no then it's showing me "Alternate Phone Number Regex Help". I tried with different Phone numbers but it is not working.

dhruvenshah7 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Does Fongo work with speakerphone?

I was discussing changing plans to PM with a relative the other day, we concluded that the best option for what he wanted to do was to go data only and use Fongo for text and the occasional phone call. We wanted to test out if this was going to work ...

JaK by Deputy Mayor / Adjoint au Maire
  • 4 replies
  • 0 Bravos

1st month on a 90 day plan UPDATE

I live in the GTA area, and so far, it has been great!  I don't think I would ever go back to any other company for the value and service.  For any future consumers out there, just a little bit of patience and self-help through the PM mods & PM users...

noodlez7 by Good Citizen / Bon Citoyen
  • 24 replies
  • 10 Bravos

Autopsy on July 10

Please make sure that the right amount is taken from my credit/debit card. There are credits in my account which lowers the amount I have to pay this month. Please don't make the same mistake as last month. Thanks, Rob Cuming

cumingrob by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

keep getting warning msgs

Hi, I kept getting warning msg "public mobile here. sorry we do not offer text msg outside of canada at this time"   BUT I never tried to texted any msgs to abroad. Another issue is service on and off a lot ! sim card issue? 

qawsed222 by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

Resolved! Re: Public mobile only avaible with "data roaming"

Hi, Thanks for the active help.The screnshot does not represent my APN settings but putting does make the data work. I have been testing the last week and now the new problem is that the sim card disconect after about 24 to 36 hours everyti...

skalien by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Shipping credit not added.

My shipping credit has not been added to my account. My simcard and account is activated on a plan.Please help.

Haymakerboy by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

can't make local calls

I am having problem while making local calls. I have discussed this matter a week before but the problem still persists. I am facing this problem from last 25 days and not getting any solution for that. I am very disappointed with this kind of poor s...

Neelvashi by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Beta Rewards Issue

In reference to the thread here: I'm one of those who got the 12x $10 beta rewards credit, and changed from a 30-day plan to a 90-day...

gosamburu by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! Can't send text messages

Hi, I have ported my number to PM, and I am able to make calls, receive data, and also receive text msgs.  However, I can't seem to send text msgs.  I have tried rebooting &taking out my SIM and restarting.  Thanks!

pheelup by Good Citizen / Bon Citoyen
  • 18 replies
  • 0 Bravos

Creating an acocunt

I'm trying to create an account for public mobile but I've lost my phone.. When I try creating an account it sends a text to my phone . How do I get pass this ?

umarmemon by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Replacement needed

Hi , I lost my phone and SIM card .. Need to get the SIM card back . Where can I order one

umarmemon by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Small warning for those with OnePlus 3

Hi folks, Okay the only other person I know with a OnePlus 3 right now is @atwkim85, but I'm posting this to all in case it may affect you.  If you have a OnePlus 3 AND you have a SIP provider configured in the dialer settings (e.g. you're a data-onl...

srlawren by Retired Oracle / Oracle Retraité
  • 5 replies
  • 7 Bravos

New SIM is here!

HiMy new SIM came today I had used my vouchers on my previous SIM which I reported that it worked only for two days and stopped. I was told the service will be transferred to my new one. Question: How do I Activate now without the vouchers. Need som...

lisa30 by Good Citizen / Bon Citoyen
  • 18 replies
  • 1 Bravos

Resolved! Where is my order?

I ordered my SIM card 5 days ago. I got a confirmation email that says to track my order on your site but no tracking number. I paid for purolator shipping and my address is NOT a PO BOX.Please help!

Haymakerboy by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos


Hey y'all, I'm about to create a new account with Public Mobile. I'm looking for someone reliable to be my referral. You will earn reward discount. As long as you ...

iwannagohome by Great Neighbour / Super Voisin
  • 4 replies
  • 4 Bravos

Resolved! Voice mail not working.

I ported my number. Everything works perfectly except for the voicemail. I use unlocked iPhone 6s. When I press the voicemail button it say "Failed". The same thing happens when I dial my number to reach the voicemail box. HELP!!

Kawsarmirdha by Good Citizen / Bon Citoyen
  • 17 replies
  • 1 Bravos

Activation and Billing Issues

I encountered some problems when setting up my first Public Mobile account earlier today via the online activation page, which was previously offline for a little while today (July 3, 2016).   I registered my sim card for the $45 a month plan built w...

chrstyles by Good Citizen / Bon Citoyen
  • 8 replies
  • 1 Bravos

PM: "we have the right to assign your number to another customer".

Why does it say in the service terms the following pasted below? I am trying to port my number to PM and want confirmation that PM will not hijack my phone number. Why would they have that in there terms of service anyways? Getting worried right now ...

zip by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos
Need Help? Let's chat.