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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

need to change my credit card info

hi my phone number is xxxxxxxxxxnot able to use my phone today trying to change credit card info can you pls help ? Edited by computergeek541: removed personal information

24 hours no porting done

waiting 24 hours for Service can not get human help

Resolved! Alberta customer travelling to U.S.

Do I require a U.S. Roaming add on to use my phone in California?

Re: Simple question!

The Imei number for my old phone is ======== regarding my phone number transfer from virgin mobile Isha badshaw [IMEI removed: Luddite]

Porting of sim

I want to port my number but i first started process for bell but that canceled but now when i am trying to change it is asking to cancel first one with bell how to do it

Resolved! System Information Displays Wrong Phone Number

As the title says, the phone number listed on my Mother's Moto G6 under "About Phone - Phone Number", "SIM status" and advanced Messaging settings, is not the same as her actual cell number. By way of some background, I successfully ported her number...

Changing the number sucks and taking a lot of time.... 3 hrs no response

I just changed my number from XXX to YYY but as of now both the numbers are not working, when i call up older number, i hear the tone that shows phone's ringing but the Real Phone is not ringing (i am just hearing that tone), when i dial the newer nu...

Resolved! another porting from bell

I am currently a PM customer and now my wife is ready to join. She now is ready to activate sim but wants our landline number to be ported to her phone as we've had it for over 30yrs. My question is, the Bell landline is in my name. Is that going t...

Auto pay

I have changed another visa for the auto pay a few days before the payment date. For some reasons, my account is suspensed without my attention and of course my visa is in good standing. Why it happens? Will I lose my auto pay credits forever?

Can't purchase add on and can't view current plan details

I'm trying to purchase the 500 Canada wide add on minutes to my plan. I can see that I have been charged the $5 but my dashboard does not show that the add on has been applied to my plan, futhermore I can't actually view my plan details, every time ...

Resolved! how to get the TOP 50 %

How many posts do i need to post per day .

Re: Invalid SIM - How to email contact problem with out PM Number

Hi, You seem like a great problem solver. I think I have a similar problem. I was trying to activate my sim online, after the first page (where I entered the sim number and all my info including the e-mail address etc.) I was trying to select a phon...

Resolved! Restore my number

Hi, i didnt use use my phone number for 5 months. How can I recover it?

Resolved! how is the network in Richmond ?

I have 2 friends who live in Richmond ask me .

Resolved! selfserve problem

can you please help me with my selfserve accout . mny account is locked

Resolved! $10 credit

Hi, How long does it take for the $10 referral credit to show up under my account info? I already see the $2 from Auto pay Thanks

SIM Blacklisted

Hi,I purchased a Public Mobile Sim and monthly paygo but my SIM blacklisted yesterday at random.Not sure what is going on with this.I am not able to connect to the network and phone say "Technical Problem" "Emergency Calls Only" The phone was working...

Locked Out of Account

Please help! I am locked out of my Self-Serve Account. It says to contact Public Mobile for help. Please help!

Resolved! Locked out of account

I'm locked out of my account. I've tried logging in. I've tried the 'forgot my password' link which failed to email me a password reset link 3 times. I've waiting 24 hours to reset my password again and not it's telling me I'm locked out of my accoun...

Resolved! Call to my voicemail deduct from my plan outgoing minutes?

I'm new to PM and just signed a $15/month plan with PM. I called to my own number to access voice mail. Are these minutes counted as my outgoing minutes offered in my monthly plan? My understanding is that it should not. Correct? But I just checked m...

Resolved! Tips for referrals

Would anyone here know any good tips for getting referrals, I'm having a hard time getting people to sign-up. Would sharing my reference code on this forum be a good idea? Thanks!

Resolved! No service

Hello my plan expired today I paid by credit card and I still have no service my credit card has been charged but I still have no service this happened last year and it has something to do with me being a legacy member or something any help would be ...

Resolved! New user porting number from Virgin account that is not in my name

I am about to sign up for PM, and have the sim card. Presently my phone is on Virgin Mobile but I am secondary to my wife who is the account holder. I want to bring my phone number over but I have heard that a number can only be ported if the Virgi...

Resolved! Outgoing Local phonecalls

Hello! I'm a new user with Public Mobile, and had some technical problems when making local outgoing calls to my friends/family. I'm around the BC area in Canada, and have unlimited Canada-wide Talk/text. I noticed that whenever I try calling my frie...

Text Messages and Data

I joined Public mobile 2 months ago. I cant recieve messages and cant browse for the past two days. I can send messages and make calls conviniently. However, i didnt get messages sent to my phone nd cant browse. I have restarted my phone severally an...

Resolved! 30 day plans vs. 1 month plans

So I've been using Public Mobile now for 9 months and like the service quite a bit. One thing that bugs me is that the plans are 30 days, and not one month. During months that have 31 days, the plan renewal date creeps up by 1 day the following perio...

Resolved! Locked out of account

I tried to log into my account and I am locked out. How can I reset it as it won’t allow me. need assistance. thanks

Resolved! Voice Mail Set UP

I just set up my voicemail. Now when I use my cell phone and call my home land line while the phone is ringing my Public Mobile voicemail cuts in. I answer my home land line and there is no conection to cell phone. Cell phone continues in voice mail ...

Faulty Sim Card?

Hello, I have set up an account for my son earlier today. I have followed all the steps... and everything went well. We have received the welcome letter and everything looks good.However, when I put his sim card into his phone it says "no service"....

Resolved! $10 50 plan

I have a basic plan for my son $10/50m, are they calculate the income and outcome call? We got the following message when we try to make a call: " you don't have an active long distance add on" and if also unable to receive calls as well, the mail b...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

need to change my credit card info

24 hours no porting done

Resolved! Alberta customer travelling to U.S.

Re: Simple question!

Porting of sim

Resolved! System Information Displays Wrong Phone Number

Changing the number sucks and taking a lot of time.... 3 hrs no response

Resolved! another porting from bell

Auto pay

Can't purchase add on and can't view current plan details

Resolved! how to get the TOP 50 %

Re: Invalid SIM - How to email contact problem with out PM Number

Resolved! Restore my number

Resolved! how is the network in Richmond ?

Resolved! selfserve problem

Resolved! $10 credit

SIM Blacklisted

Locked Out of Account

Resolved! Locked out of account

Resolved! Call to my voicemail deduct from my plan outgoing minutes?

Resolved! Tips for referrals

Resolved! No service

Resolved! New user porting number from Virgin account that is not in my name

Resolved! Outgoing Local phonecalls

Text Messages and Data

Resolved! 30 day plans vs. 1 month plans

Resolved! Locked out of account

Resolved! Voice Mail Set UP

Faulty Sim Card?

Resolved! $10 50 plan

Koodo migration

eSIM on a new phone

Account payments

10 GB code and renewal

Change subscription plan