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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Voicemail says “account not valid.”

When someone calls me and it goes to voicemail and automated voice says “This account number is not valid” over and over again. Then says “1v1 the client you are trying to reach is unavailable please try again later” twice then hangs up. Help!! I ha...

Resolved! I just received new credit card

My service has been canseled please can somebody call me I woyld like to renew my service my phone number is DELETED. Edited by stonechucker to remove personal info.

Activation error and payment was successfully deducted

I bought a new sim card and I was trying to register that sim and payment were deducted from my credit card when I click on activate that time It was generated an error message and I tried again register but it shows invalid sim card so can you pleas...

Not receiving text messages

Had a US text add on which just expired now i cant receive texts. Please fix ASAP.... From the other posts this appears to not be a new issue.Please fix so it does not happen again!

Resolved! Unsuccessful Phone number transfer

I set up an account on Public Mobile 12 hours ago and inputted my previous provider info during the process to transfer my number. However, my number still hasn't transferred over to PM and I keep on receiving text messages from PM to "contact us and...

Payments

Need to change payment method-don’t know my pin

I have an old sim card, I can activate it

I have used pm for a while and then canceled. Now I want to join pm, I can activate the old sim card.

Re: How long does it take to get a moderator response?

I’ve been trying to get help for 3 days!!! Isn’t there anyone available to help me with a locked Sim???

why can I not acces my acount

Account is absolutely bleeped

My mom's account is **bleep**ed.Somewhere during the month, data got removed from the account.Can't login to online system to double check if it removed or overused because aparantly her email is not in the system so it wasn't used to signup and neit...

hey

I had a friend make a payment through her credit card but my balance is only showing $5 available balance and amount owing is $45 but the full amount of $55 was paid

Monthly cycle

I just switched to Public today (July 30) and it says my bill ends on the 28th. Why are they shortening my month by two days? What can I do to adjust this

Not impressed and need help

I recently (6 days ago) went to my local cell shop to transfer my existing accout with Virgin pre-paid mobile to here. I still don't have full services with Publc. I can call out from my phone, i can text some people and can't with others. I can r...

Resolved! How long does it take to get a moderator response?

I'm waiting for a moderator to respond to my request for a network locked SIM card PUK - I PM'd the Moderator_Team last night, and I'm still waiting for any response. Any other ways to get help?

Resolved! Activation from a Koodo pre-paid number

Can activation from a Koodo pre-paid number be done at Wal-Mart or one of the other in person locations? If I decide to use the online activation I have to select a new number during the process and then contact the moderator to get the number change...

Resolved! green check mark

what does the green check mark mean?

Slow Website

I've recently switched my husband, daughter and myself to PM. I've been trying for 2 days to log into any of our accounts and it's SO SLOW it's not working! I've tried multplie computers and search engines.This is rediculous, I'm regretting my decis...

Resolved! Having trouble activate my sim and transfer my number

I'm having trouble activate my sim and transfer my number

Resolved! My US roaming add on expired 2 days ago but its not showing up again for me to add it for 10 days

For past 2 months I have been activating US roaming talk, text, data add-on for $20 every 10 days, it usually shows up each time within 24 hours of expiring but this time it has been 2 days and its not showing up as an add-on option.

can not call anyone with new phone

New SIM card replaced and the message from Public Mobile is call *611

Activation problems

Hi, I have tried to activate my sim card and finished all the steps successfully till I reached the payment step. While moving from the payment step to the next I got this error "ho no erro" and the system is asking me to login and restart again. I w...

Resolved! Can’t activate

First it took forever to get through to the payment page and when we finally got there it timed out. Now we can’t sign in (doesn’t recognize username or password) and when we try to go through the entire process again now it says the Sim that was wor...

Plan Not Reactivating - no balance due

I do not have a balance due and my plan has not reactivated, my phone is turned off and I cannot call or text Please advise

My data plan says I have 500mb and my data stopped working at around 250mb.

So my data plan is 500mb and 100 min of calling and unlimited texting(the 15$ plan). My data stopped at around 250mb. My data is turned on and it shows im using data but i cant do anything that needs internet. I got data usage notifications, but i th...

Referral credit of $10

Just registered with public how long does it take to see the referral credit on your account

Switching simple card from iPhone to Samsung pin unlock

I need to a pin unlock code for a my Samsung s5

transfer old phone number

The system keeps saying my cell phone number is not eligible for transfer. My phone is unlocked. What do i do?

Resolved! Renewal date coming up

Quick question: I have been reading lot of issues with phones getting suspended when renewing their plans. My husband and I are on autopay with the same credit card on the same day. Our first renewal date is coming up and I would like to make sure ev...

Did not get referral credit

My new phone #xxx-xxx-xxxx was registered using my friends referral. Her number yyy-yyy-yyyyy was used. I haven’t received the referral bonus. Neither did she receive it. Can you please give both of us the credit? Edit: phone numbers redacted by wil...

SIM not detected

I have two BlackBerry Leap phones - No. 1 is using Public Mobile (PM), and No. 2 is using Speakout. Last night, I tried to switch No. 2 phone to PM also, but my newly activated PM SIM card was not recognized, even though the cell phone is definitely ...

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