As @ky01 mentioned, the password function hasn't been working smoothly for a while - you'll need to contact the moderators for help.Working on a first come first serve basis, they will get back to you asap. We recommend that you enable email notifications so that you get their message right away and follow the procedure right away to avoid another reset time out.
Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, problem description.
More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...
