Locked Out

[Coeman]

I have been permanently locked out of my account after changing my password. It told me I have too many attempts and said to try again in an hour, which was well over a month ago and everytime I try, it still continues to tell me to wait an hour despite using the correct password. Not sure what to do about this. 

[Terryscell]

Try "Forgot Password".

[Handy1]

@Coeman  if you changed password and still cannot get in you will need the help of support 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Neil11]

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Coeman 

permanently locked out? did you try using Incognito/private/secret mode on your browser to request unlock and loign?

or you can ask support agent to help.  Just message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Coeman 

message customer support using this link...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437