Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Im going to spend a few months in the UK this winter. I've been with public mobile for years and really like it, but I want to be able to keep my Canadian phone number active enough that I can get texts - for two factor authentication and because I r...
I lost my phone with my SIM inside of it. I got a SIM card and paid subscription online on my previous account but still do not have access to the services. How can I resume using or retrieve my old phone number? Thanks
Not sure what is happening here but all of sudden I hot a warning my data had been used 100%? , first time ever since been with PM ( almost a decade ago lol) yes I had a low data plan but I was offered about 2gb bonus back and that has been plenty ...
I will be travelling in Europe for 30 days using an esim card for data. I would like to use my Public Mobile account to send/receive emergency phone calls to/from Canada. Is this possible? Outrageously expensive? Other options?
my phone was stolen and reported. now to replace, i am asked for my account number to setup new phone and transfer telephoine number. where is this account information?
WORST internet site I have dealt with. Cannot sign up, won't take my payment, wouldn't let me back to a proper page telling me to complete my payment which I did FIVE TIMES and now tells me to call customer service with NO phone to call anyone. TH...
I have Public Mobile phone number for almost a year. I wanted to change the plan but no emails were linked to the phone number (which is weird for me). I have created the account but not sure how to link the phone number to the email.I wasn't able to...
Hi, newly signed up and ported number to public mobile. When I long press 1 to reach voicemail, it prompts me to add a number. When I do try to enter a umber, it will state failed to read data your voicemail number cannot be changed. Can someone he...
I've had trouble with several providers porting my Yukon (867) phone number to a local provider. Before I sign up, are you able to confirm that I can port this number to Public mobile?
i need an agent that is capable of reading a weeks worth of tickets because everyday i get a new employee that cant be bothered to read notes even after they were clearly asked to,@CS_Agent after a week of being ran in circles i had a TELUS tech call...
I am just joining Public Mobile. I completed the purchase, requesting a physical sim. Now I'd like to change that to an e-sim, but I can't seem to do it because I can't get past having to enter the sim # and I can't find any way to go back and change...
My husband cannot login to his PM account after porting his number from another provider. The system is sending verification code to a temporary number he was requested to setup before request for porting. He tried to reach for help but could not f...
Hello, I have an iPhone 13 with the most up to date firmware (17.6.1). I ran out of data, and since then I haven't been able to get it back. I redeemed my points to get a 1Gb of data, but it didn't work. I also updated my plan to the 4G 50Gb+10Gb ...
Recently I have signed up for esim plan and then I changed my phone now it’s asking for QR code to have access for the phone number phone number: ###-###-####
I'm wondering, my basic plan includes Unlimited Canada-wide calls and text,But it also says Unlimited International Text & PictureDoes this include Texting to Asia ?Thank you
Before I sign up, new sim card delivery says 2 business days but when I checked out, the expected delivery is 10 days which is Sept 12, but I need the sim card in 2 days before I travel on September 6th.Can I change to pickup the sim card instead
I recently changed to an Esim from a regular sim. But, I find that I need the Esim for travel destinations. So how do I go back to a regular sim??? What are the steps??? My phone is a dual sim with one regular sim card slot and a built in Esim ch...
I just tried this and it didn't work. My data was working fine and yesterday stopped working. My account is up to date and active and has data available but it doesn't work.
I am managing an account that I set up for my young daughter. I have forgotten the password for the account. When I click on forgot password and enter the phone number to receive a one-time code, I get a "Login Failure" notice. I've triple-checked th...
how dare they offer of subscription plan you go to change to it and then you find out it's only for Quebec why the hell do they offer to me here in Ontario if it's only for Quebec why do they waste people's time
How do we cancel an account if the phone was lost so we can’t manage the account as we can’t receive texts or voicemail to it. Therefore it won’t verify us to make account changes. We also started a new account with a new phone and SIM card and we go...
I just got back from a trip where I was using another esim. I deleted that esim and turned on my Public Mobile esim. My texting, calling and data seem to be working fine but the top bar of my phone is showing no bars and saying "NO SIM". This has als...
