Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11093 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22030 Views
  • 181 replies
  • 24 Bravos

Resolved! Discount plan code missing

When I signed up, we missed adding the discount plan code and only added the referral code. How can I go back and add this code to my plan so that I get the $20/mo discount? Also, the plan is no longer showing these savings on the website so how can ...

Guillentes by Great Neighbour / Super Voisin
  • 203 Views
  • 2 replies
  • 0 Bravos

Calls are down?

Need help ASAP call feature is completely down. Can't login to account website seems to be bugged. Password reset doesnt work. 

buildingbid by Great Citizen / Super Citoyen
  • 528 Views
  • 31 replies
  • 1 Bravos

Resolved! Reward minutes

Can I use reward minutes to use Public Mobile while Spain on holiday ?

Carole8 by Good Citizen / Bon Citoyen
  • 336 Views
  • 7 replies
  • 0 Bravos

Resolved! Holiday rewards - 2022

Received email with this PM Christmas gift - It advises that in order to get the free data ta espond to text with a YES2 --is required--- However any and all texts received from PM I promptly delete --- I'm concerned that I possibly have deleted the ...

Tsawwassen by Model Citizen / Citoyen Modèle
  • 1122 Views
  • 34 replies
  • 0 Bravos

Help! Opt out of new points program!

Dear all,I have just accidentally opted into the new points program. It says it will need 4 days to implement the change. How can I contact someone in Public Mobile to cancel that please?I chatted with the bot and it directed me to a page to submit a...

mobilehero by Great Neighbour / Super Voisin
  • 1049 Views
  • 20 replies
  • 1 Bravos

Resolved! Canada wide minutes

Why do I get a notification of low minutes when I have lots of Canada wide long distance minutes that I purchased. I thought they could be used for local minutes too. 

Wingman by Good Citizen / Bon Citoyen
  • 446 Views
  • 8 replies
  • 1 Bravos

Refer a Friend Points

I referred a friend.  She used the referral code when signing up however I am not getting any referral points>

pubpubpub by Great Neighbour / Super Voisin
  • 253 Views
  • 4 replies
  • 1 Bravos

Switching from 3G Plan to 4G Plan

I just upgraded my plan from 3G Plan to 4G plan, the one with 15GB. Do I need to do something to change my network to 4G or will it do that automatically?Yesterday on the account page, it was still on 3G but then I opened my account on incognito and ...

AlyssaOdrazil by Great Neighbour / Super Voisin
  • 322 Views
  • 3 replies
  • 0 Bravos

Resolved! Logging into my account

When I try to log into my account I get a page expired notice every time. How can I get into my account? 

dksrottie by Great Neighbour / Super Voisin
  • 221 Views
  • 2 replies
  • 0 Bravos

Roaming

I purchased add on roaming. All paid for. Not working

Aprilg1 by Great Neighbour / Super Voisin
  • 283 Views
  • 6 replies
  • 0 Bravos

Resolved! texting wont' work without WiFi

Both my kids are on iPhones and can't seem to be able to text me, send pictures, etc when they arent' within WiFi, without using up theire data (which they have VERY little of).  This is not what we signed up for.  Can someone help us figure this out...

DH925 by Good Citizen / Bon Citoyen
  • 407 Views
  • 7 replies
  • 0 Bravos

Resolved! Add on data

My account clearly shows that I have 2Gb of added on data that I bought, but when I’ve used up my plan data for the month, it doesn’t roll over to the added on data. What do I need to do to activate that added on data?

BCAl22 by Great Neighbour / Super Voisin
  • 326 Views
  • 7 replies
  • 1 Bravos

Re: refund and renewal

I need a refund of $70 back… for the $20 ad on plan and I also accidentally charged my card twice for $56 twice for my current plan. I also need for my plan to be renewed before the due date. I am unable to do it from my account. 

Shanique by Great Neighbour / Super Voisin
  • 355 Views
  • 3 replies
  • 1 Bravos

account closure

Hi, I  transferred my plan to other company and how can I confirm if my account has been closed and the pre authorized payment has been quitted in your system.Thank you.

BBCCbest by Great Neighbour / Super Voisin
  • 214 Views
  • 4 replies
  • 1 Bravos

Resolved! Porting to Public Mobile from Zoomer Wireless

Good Morning, I ported my 2 lines to Public Mobile yesterday. Just wondering if I need to contact Zoomer Wireless for final billing or they will sort it out.   

Maye1985 by Great Neighbour / Super Voisin
  • 600 Views
  • 5 replies
  • 0 Bravos

RE: Holiday free 2Gb + 500 LD mins add on.

My dad uses a PM plan, which is managed by me. He is out of the country for 2 months and may not be able to receive the text for Free add on nor will be able to send  a YES reply to get this add on. Can you please help me manually add this add on to ...

rehabconsult by Good Citizen / Bon Citoyen
  • 434 Views
  • 6 replies
  • 1 Bravos

Purchased wrong add on

I thought I was purchasing a US Roaming add on, but it turned out it wasn't US Roaming. Is there a way to get a refund?

walker_tim by Great Neighbour / Super Voisin
  • 152 Views
  • 4 replies
  • 0 Bravos

Daughters phone not working for text or call

My account when I sign in says active. when I talk to an “agent” it’s telling me her account was deactivated and I need a new SIM card? I never deactivated her account so why is this an issue?  

Gfs1613 by Great Neighbour / Super Voisin
  • 220 Views
  • 5 replies
  • 2 Bravos

Data Usage shows 100% but it's not correct

hi, the website is showing my data usage as 100%, but I don't think that information is correct. I have downloaded the usage history and from the beginning of the current cycle (November 11) I have consumed roughly 788.52MB, definitely not 1GB. I can...

mizrael82 by Great Neighbour / Super Voisin
  • 274 Views
  • 7 replies
  • 0 Bravos

Port request still not completed

i tried to port my number to another provider but Public mobile is still holding my number. how can i get my number released from Public mobile to another service provider

mikaeel by Great Neighbour / Super Voisin
  • 140 Views
  • 2 replies
  • 0 Bravos

Wondering can I keep my account

I have a new phone with a different carrier. But I want transfer my phone number to the new carrier. But I want to keep my public mobile plan and put a new phone on the plan and transfer my wife phone number over. Is this possible to do? 

Port number

I port my number to public mobile and yet I still get calls and sms on my old carrier SIM card. Need to be fixed cuz I can’t keep changing phones 

Wakera by Great Neighbour / Super Voisin
  • 227 Views
  • 4 replies
  • 1 Bravos

Resolved! I need to freeze my account

I will be out of the country for few months I need to freeze my account to keep my sim card and number but it seems to be impossible to speak with anyone and there is no such option online. just the stupid boot that keeps saying the same in a loop. 

Noclaf by Great Neighbour / Super Voisin
  • 616 Views
  • 6 replies
  • 1 Bravos

I want to close my account and get a refund

Hello, I am not satisfied with Public mobile service and I no longer want to use it in December.However, I was charged a monthly payment on 30th November. Therefore I would like you to send a refund for the last monthly payment to my credit card and ...

Tani by Great Neighbour / Super Voisin
  • 335 Views
  • 4 replies
  • 0 Bravos
Need Help? Let's chat.