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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Ordered wrong sim

I just started a new subscription plan but accidentally selected a physical sim instead of an eSIM. Can I get it changed before the physical sim ships?

Payment

My account is not activated since day one but public mobile keeps taking money in my bank account. I just need to know why

5G

Hi I just switched my account from 4G to 5G on my day when I pay my bill. But my phone shows the same 3G it never switched from 3G to 4G and now it did not switched to 5G. thank you John

Current Plans

Was looking at the current plans. I see the $24 4g plan is better than the current $25 plans I have for my wife and I. However it looks like it's not available to long term clients? Same with the $29 plan. Our needs aren't great and the $24 one would...

Looking for basic service rate

Wondering what’s the rate for basic service at PM. I mean just for unlimited talk and text. No data.

Unable to access community forum: Part II

US/Canada unlimited calls plan

Hi all, recently signed up for the $34 50 gb data plan with unlimited calling. does unlimited calling include calls from the US to Canada when I’m in the US or just Canada to US?

Resolved! Unable to access community forum

Yeah, yeah, I know I'm in the community forum, and complaining about accessing it. With this new EverSafe, and linked this-n-that, I had to create a new forum account name as I couldn't use my original login name as it was being used already. By Me. ...

911 call

Someone made a 911 call on February 4, 2024 around 5am from my phone but I cannot find that call on the log. Where do 911 call appear? I cannot see any trace on my phone. Thank you in advance for your help.

Resolved! Migrating to Public Mobile

Can I migrate to Public Mobile while keeping the same phone number of the other carrier I’m migrating from?

Re: Chatbot Ticket Issue is Resolved!

I have had tough time actually been unable to transfer my existing Koodo number to public mobile. each time i reach the opening ticket page on Public Mobile, the error is : Oooops , something went wrong , try again later.Can you please help transferr...

Resolved! Auto top Up

On FEB24,2024 we were charged $14.00+ tax shortly after signing with Public. We had, (and still have) very little data usage and do not remember signing up for these extra charges, and don't understand the reason or need for this Top Up.

Phone plan not working in United States

Hi there, My husband and I signed up for the Canada-US promotion that advertised 50gb within Canada and US, and unlimited Canada and US minutes and messages. We went to the States a little while ago, and neither of our data worked. We got a message f...

Agent

Ihow can I get an agent to discuss a billing problem?

Missing Bonus Data

I received message from Public Mobile (611) stating that 240Gb bonus data added for 150 days, but that isn't reflected in my account balance. All my friends have received it and they can see it as well, then why I despite receiving a text message fro...

Resolved! US Data Roaming

Hello guys and gals, I have a question regarding US data roaming. Currently I am on 50 GB within Canada and US data subscription. I am going to US next week , in order to use data there, do I just turn on Data Roaming under Cellular Data Options and...

Re: US Roaming

I have a samsung on 3g. Will I be able to have text, data or calling?

$29 20GB 4G Plan.

Okay, back to stage one again with the $29 Plan, because I'm bumping into the same issues as Black Friday once again.On Black Friday/Boxing Day there was also a $29 Plan but no one could get it, everytime it said 'Payment Error/Failed' or 'Unexpected...

Resolved! Cannot Send MMS

Phone: Sony Xperia XA2 with Android 9 installDisabling of MMS for Public Mobile is described here:https://www.publicmobile.ca/en/on/get-help/articles/picture-messaging-updatesI've applied the patch applied here:https://www.publicmobile.ca/en/bc/get-h...

Purchase wrong data

I purchased us roaming when I need Canada data. Could you refund

Mobile data isn’t working

I just add more data and it’s not working

STOLEN PHONE

My mom lost her phone and cannot report it stolen because her two-step identity authentication involves having a code sent to her via text message. Obviously, she cannot retrieve it to log in. Is there another way to access the account or speak to an...

Resolved! Request for resend of porting request to telus

Could you resend the porting request to Telus as the last request expired.Seemingly, they are only good for 30 minutes, then blocked.Paul

Resolved! Do all plans come with Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding?

Do all these features come with all plans?Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference CallingI'm currently on $40 plan for 60gig but i don't even come close to that.I use about 3 gigs a month and thats lis...

Moving to Public Points - Do we lose referral discounts and any other discounts and leaving?

My current discounts have been:RewardsLoyalty- $3.00Subscription- $2.00Refer-a-Friend- $3.00 When they make the shift will that ALL be gone? I had a feeling telus (who owns public) would do this eventually. Cheeky. Their idea is to just get people pa...

Resolved! $40 Canada US Plan

When it indicates "unlimited Canada and US wide minutes" does this include calls made in the US to American and Canadian numbers as well as calls made in Canada to Canadian and American numbers without additional costsd or roaming charges?

Understanding the new switch to point system

I have a 20gb per month I pay every 3 months. Every 3 months I got $21 in credits , my plan cost me $81.00 every 3 months instead of $102.00. If there is any extra for me to pay once reward plan is in effect I will refuse to stay with PM. I been wit...

New Client

Hello, I just transfer my phone number to public mobile with success but I cannot use the service. I already paid for the plan but I am receiving information stating that I need to pay again to activate the account. Also I cannot log in on my accoun...

Dropping calls

I seem to have a problem with my phone dropping calls after 1 min of conversation and keeps doing it . We have other public moble phones in our household and mine is the only one that has this problem. I was wondering if I got a new sim card if this ...

Saw 240gb , downgraded and lost it - Now want to upgrade

Hello, I am currently on a 1gb plan ,and I wanna move up back to the $39 plan .My subscription period is Mar 18 how can I upgrade to the $39 plan and pay the difference between my current plan ($23) . Is that possible ? Please help

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