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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account accessible

Won't let me make payment through email or 611

I dont remember the email I used

I dont remember the email I used and it keeps shows me the email of my daughter's public mobile account. I need to get into my account to change the payment method before March 29th. Unable to get into my account.

Lost SIM Card

Hello, I lost my Sim Card and I desire to have another SIM card with the same number, what do I do?

How to cancel my phone service with Public Mobile

How do I can cancel my Public Mobile cell phone account? According to my payment plan I am currently paid up from March 18th until April 17th. Thank you.

Need to pay bill

611 isn’t working

Monthly Invoices Required

I get reimbursed for my phone but am required to provide Monthly Invoices.How do I get Public Mobile to email them to me, or send me paper copies?It must be broken down clearly to show what I am getting billed for which month.Please advise.

Public Mobile Plan Changed Without Approval

Hello,My plan that I signed up for was $15/month Unlimited Canada Wide talk. I just recently logged in and my plan has been changed to: $15250 MBdata at 3G speed- 30-day plan- 100 Minutes Canada-wide Talk- Unlimited International Text I never consen...

How can I get someone to help me add a prepaid voucher on my phone

How come it's not letting me call 611 so I can add a prepaid voucher on my phone

Resolved! Data

It shows data has been used when we haven't been using it. Early morning hours too. What could be happening?

sim card stopped working

hi, my sim card seemed it stopped working. i tried a different sim card on my phone and it was working. i was trying to add money into my account and it wont work at all!

Resolved! Calling cad number roaming in UK didn't use UK add on but my Cad long distance add on

My fiancé is in England, roaming with a Canadian number (on a different provider). When I first called her my phone asked me to get the UK long distance minutes add on. So I did. Afterwards I could call her. After talking for many times now over a mo...

Resolved! Cancel Plan

Hello, How do I cancel my plan?Thanks

Resolved! payment

i have auto payment and i had to cancel my credit card and am waiting for a new one. my payment is suppose to go thru before i get my new card… will my phone stop working? what do i do

Resolved! Service

Is public service down? I can't receive or make phone calls and my payment isn't till next weekend.

verification code

I do not receive the verification to my email or phone and because of that i cant get in to my account what should i do

Resolved! SIM activation issues to keep the same number

Hello, I am trying to activate a new SIM card after losing my phone and it gives me an error that my number is not a valid Canadian phone number. Please help

Data is not working

Hello,My data is not working.I have airplane mode off, restarted my phone etc and my data still isn't working.I have 1 gig to use, so that isn't the issue.Any help would be most appreciated.

Resolved! MMS picture messages slow

I have been with Public since last fall on a 4G plan. A few days ago I upgraded to Pixel 7 Pro from an older Samsung phone. Sending MMS messages with pictures is now incredibly slow. The messages generally take several attempts to successfully se...

Resolved! Add on not working

Purchased add on text and phone for 15 day in US. Has never worked and has only 5days left. Would like a refund for the plan tha never worked. Tried every trouble shooting technique

Resolved! Technical difficulties

Hello. I wanted to ask about something that occurred while I was on a phone call. A voice recording came on and said that due to technical difficulties the call cannot be completed or something along those lines. I was somewhat unclear if the techni...

Resolved! Help

I’m trying to add a new phone to my account but I can’t access my account through my email, only community have another phone and a new SIM card too but access my account , please help , it’s my husbands new phone and I wanted to add him to my accou...

Resolved! Top up

Can I add minutes online?

How can I remove add-on ?

I change my plan to remove ADD-ON however plan changed but add on remained same. Please help me with that.

Resolved! Cannot get to 611 automatic disconnect

What is happeningNeed to access the service and no one can reach me help

Resolved! Error Code 821 when trying to Activate new SIM / port existing Koodo post-paid phone #1 of 2.

Hi all, I have 2 phones/numbers on a single Koodo post-paid account. I'm trying to port phone #1 of 2, but ran into issues while activating:tried activating SIM card 1 for phone 1 using IEMI (seeing as I have x2 phone numbers under the same account),...

Resolved! Payment

How do I put my payment in

Resolved! Can't log in

Changed PW successfully. Still can't log in, system error. Needed the old PW to get into this forum ? What's Up ??

Account

bill

Resolved! System error

Hi! I can't login to my account it keeps saying system error. Can someone help me get into my account.

System Error

Can log on to community but not my account ...says system error

Community

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