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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25472 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36953 Views
  • 185 replies
  • 27 Bravos

No unlimited data plan?

I want to change my plan to unlimited data but either it won't let me or public mobile don't have this kinda plan I can switch too

Blazin by Good Citizen / Bon Citoyen
  • 1016 Views
  • 14 replies
  • 2 Bravos

change 3g to 5g

Hello all , My wife has a motto g phone, she has 3g, i would like to change it to 5g, i checked her network settings and it only show Lte and 3g.My question is, do i need a new sim card? or when i subscribe to 5g will it automatically change to 5g, a...

poohbear905 by Great Neighbour / Super Voisin
  • 1204 Views
  • 4 replies
  • 2 Bravos

Canada-US Plan

Hello all,New PM customer here. I got an ad for a $50/mo Canada-US plan with 40GB - seemed too good to be true, but after reading the fine print, I understood it to be true. I can use my plan in the US to call US numbers and also use my data as if I'...

Screenshot 2023-07-15 at 10.44.54 AM.png
mo27 by Great Neighbour / Super Voisin
  • 14441 Views
  • 16 replies
  • 2 Bravos

Resolved! To enable VoLTE on an iPhone

 To enable VoLTE on an iPhone or an iPad running iOS 13 and later:Go to Settings SelectCellularSelect Cellular data optionsSelectVoice & dataSelectLTE, VoLTE on

Resolved! Phone is not working and how to get support without 2FA

Phone is not working and cannot login to My Account without 2FA. How to contact Public Mobile Support. No contact number and can't reach out to customer support without login. 

Sel by Great Neighbour / Super Voisin
  • 573 Views
  • 6 replies
  • 1 Bravos

sim pin #

why is my samsung asking for a sim pin when my iphone says there is no sim pin?

cliffdweller by Great Neighbour / Super Voisin
  • 324 Views
  • 2 replies
  • 1 Bravos

I bought the wrong add-on

I bought the wrong add-on. I wasn't aware that data now expires after 30 days. In this case, I'd only need to buy 200 mb. Can it please be refunded or adjusted? I can add the 200 mb if that is easier. Thank you in advance.

mandadc08 by Great Neighbour / Super Voisin
  • 286 Views
  • 2 replies
  • 1 Bravos

Esim refund

I purchased an e-sim but my phone is not compatible (it is included in the compatible phone list).  How do I get a refund?. The website is a disaster! 

Oldman137 by Great Neighbour / Super Voisin
  • 565 Views
  • 5 replies
  • 1 Bravos

Service trouble

I was texting a friend this morning and within an hour I could no longer make calls or text or receive texts.  When someone calls my phone it says this customer does not have US roaming on, I live in Nova Scotia Canada.  Today is my automatic billing...

JacksMom by Great Neighbour / Super Voisin
  • 524 Views
  • 7 replies
  • 1 Bravos

I’m having trouble completing a SIM swap

My phone was stolen, so I needed a new SIM. I don’t want to lose my number, but I’m having no luck with the process. The website just sends me in circles. I’ve installed the SIM, but there’s no number attached to it yet. Can anyone help so I don’t lo...

Lalai by Great Neighbour / Super Voisin
  • 554 Views
  • 3 replies
  • 1 Bravos

Need us account for 1 month

I am presently on the 39 dollar plani am going to be in us for 1 month .Can I switch to the 50 dollar US plan for 1 month then go back to my Canada plan?

aavenger54 by Good Citizen / Bon Citoyen
  • 369 Views
  • 4 replies
  • 1 Bravos

SIM Ordered July 1st, still no arrival

Looking to get some help with this, I ordered a SIM card + 1 GB Data plan on July 1st, I got an email stating payment was complete, SIM would ship out within 2 days (I understand the holiday); when coming here to inquire about it, it asked for an ord...

Xeth by Great Neighbour / Super Voisin
  • 312 Views
  • 2 replies
  • 2 Bravos

Resolved! Need assistance to link my number to new SIM

Greetings,I have been a public mobile customer, I lost my SIM and bought a new public SIM. Can I please get assistance in pairing the new SIM to my number.Thanks,Sandeep

sandybravo by Great Neighbour / Super Voisin
  • 552 Views
  • 4 replies
  • 2 Bravos

Trouble calling one number

When I phone one particular number, the call does not go through. It beeps 3 times and disconnects.  It doesn’t even ring.  Every other incoming and outgoing call seems to be fine.  People can call me from that number, but I cannot call them.  Why is...

DJ9 by Great Neighbour / Super Voisin
  • 363 Views
  • 3 replies
  • 1 Bravos

Where to Share?

FYI: I have no problem with getting Friend/Family Referrals myself on my own Public Account. For context I'm posting this for a Friend Referral who is looking to try and pick up some extra Friend Referrals themselves. (I'll be sharing the link of thi...

Screenshot_20230714_232048_Public Mobile.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 265 Views
  • 1 replies
  • 1 Bravos

Roaming charge

Why do I have ro pay USA roaming charges to call canad from Canada makes no since

Maxx6 by Great Neighbour / Super Voisin
  • 726 Views
  • 3 replies
  • 0 Bravos

Resolved! Suspended Referrals.

What happens if one of my Referrals misses their Bill and the account goes suspended for a while? When they start paying again will I start earing 1 Point per month from them again?Also if my own account got suspended, would I still receive Friend Re...

Priority by Deputy Mayor / Adjoint au Maire
  • 348 Views
  • 2 replies
  • 0 Bravos

Resolved! Please help - Lost SIM

Hi there, friend lost SIM in a phone and wants to replace it - however the solution to replace SIM is to log into account.  Can't log into account without SIM.How can my friend log into their account/replace SIM if the phone is not working?Thanks  

Dave28 by Great Neighbour / Super Voisin
  • 540 Views
  • 4 replies
  • 0 Bravos

Resolved! Verification text

Cannot get verification text from public mobile to finish activating account in public mobile app.payed for plan and sim june 26, ported phone number June 29th. Phone and texts work, but no 2 factor auth texts are working, can’t get into public mobil...

Alice_darling by Good Citizen / Bon Citoyen
  • 1250 Views
  • 18 replies
  • 0 Bravos

Us talk $15

Purchased US Talk for $15 .when I go to use it says I have no time?

RoyMilner by Great Neighbour / Super Voisin
  • 389 Views
  • 4 replies
  • 1 Bravos

Resolved! how much will be charged if I received the text out of Canada?

Hi I have a plan of $25 per month with unlimited text and some data, are there any friends can tell me how much I need to pay if I just use it for receiving text out of Canada? Also, do I need enable roaming to receive the text?Thank you guys,

Fangfang1 by Great Neighbour / Super Voisin
  • 821 Views
  • 4 replies
  • 1 Bravos

Cannot login, even with different browsers

Trying to pay my bill. Just. Pay. My. Bill. Account ok (email), password is presumedly ok, since it asks for the 2FA code. I don't text, so I have it resent via voicemail. Enter that, and ....back to the main Public Mobile screen.Tried Chrome, then S...

Talktalk192 by Great Neighbour / Super Voisin
  • 758 Views
  • 7 replies
  • 1 Bravos

Samsung A32 5G

Hi, I just brought over a phone (Samsung A32 5G) from Zoomer to Public Mobiles 5G plan.  But I can't seem to get the 5G to show up on my phone, standing 50 feet from a Telus/Bell 5G tower.  Is there a setting or something I need to do to allow my Sam...

EddyB by Good Citizen / Bon Citoyen
  • 2011 Views
  • 12 replies
  • 1 Bravos

Cannot transfer number

I subscribed to a monthly plan. I received a sim card. I installed the sim card and downloaded the app.The app does not let me transfer my number. The button is there but there is no response.When I try to activate from my account on my pc webpage, i...

Steve133 by Good Citizen / Bon Citoyen
  • 899 Views
  • 9 replies
  • 1 Bravos

US roaming

I received a text from public mobile that I can get access in the US for as little as $10 but when I go to sign up the amount charged is $15.

Acre by Great Neighbour / Super Voisin
  • 341 Views
  • 2 replies
  • 1 Bravos

roaming $US

i have only 8 minutes left of my 100 min on my plan..I am going on a road trip for 10 days to the US. If I buy an add on US roaming for $15 does that extend my time.thx

frustrated9 by Great Neighbour / Super Voisin
  • 393 Views
  • 3 replies
  • 1 Bravos

Esim

I recently transferred a number from another carrier and subscribed to public mobile via esim. The subscription went well but I wasn't able to receive or send text messages even if phone calls and data was working. I waited 24 hours and still wasn't ...

Steve91 by Good Citizen / Bon Citoyen
  • 1490 Views
  • 17 replies
  • 1 Bravos

Resolved! Bell > Public.

I've had me and my 4 family members lines on Bell since they were MTS, I've always stayed with them because we absolutely need the Unlimited Data which Public Mobile was never offering up until now.. so I'm trying to figure out which lines I should n...

Screenshot_20230714_172930_MyBell.jpg Screenshot_20230714_175334_MyBell.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 747 Views
  • 6 replies
  • 1 Bravos
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