Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Mom isn't receiving all calls

Recently ported my wife, father, mother and mother in law over to public. While we're all doing fine and using iPhones, my mother isn't receiving calls from her own home phone number or from some freedom subscribers. She is able to receive calls from...

Horrific cell coverage in Metro Vancouver?

Hey all, my partner and I recently switched to PM from Rogers for the boxing day 5G discount plans but ever since switching we both have had horrible cell coverage throughout Metro Vancouver. Downtown Vancouver is usually fine but large areas of Burn...

Resolved! SIM card not received

@CS_Agent Hello, I ordered and paid for a SIM card on Dec 27th but it still hasn’t arrived. I am unable to find my order number.

Number Transfer Manually Out

Transfer number manually out help.I cannot access my old eSIM.

No Sim Constantly

I keep getting no sim error since last night and ira been ongoing over a year at random on occasion. odd right now its actually reconnected. what is going on with the service? any status page?

reciepts for taxes

My payment history only goes back a couple months and I need to see payments for the year, the chat bot trys to link me with some page that won't load and it can't connect me with an agent. How do I reach out for my invoice for 2023Thanks

Resolved! Transfer number problem

I tried transferring my number 9 hours ago, hasn't worked still. I can't call public to get help because no service with them and my last provider is canceled. And the ticket system doesn't work so there's no way to get ahold of an actually public em...

Cannot change Payment information

Have tried several days and it keeps saying "Sorry, not at this time, try again later" Just need a new renewal date on my credit card. When will this service be available again?

Calling out

Hello i have a subscription it says unlimited calling and text minutes in Canada. When i tried today to call out it says yo ur call cannot be completed you need to dial 611 or something yo buy more minutes? how to get my calling working?

Points

How many points do you earn for your first 30 day subscription?

Re: Overcharge

Hello On Friday Jan 26-24, I was adding a 2 week plan for talk and text to the US, I accidently hit text only $16.98 and then talk and text $33.90. I would like a credit for the text only portion $16.98 as they were for the same time frame and it wa...

US Cellular Outages

Anyone roaming in the US today and having problems might want to be aware there are multiple outages there today in various areas, including PM's partner there AT&T. I tried to post a link to an article about it but the link wouldn't post. Maybe I'...

Accidentally deleted my account and E-Sim trying to recover my account

Help me recover my phone number and esim for public mobile.

LTE still not working

Submitted problem yesterday as well. Still not working properly. Wondering next steps

What is my SIM PIN?

I updated my phone to the new IOS and now it is asking me for my SIM PIN. What is my SIM PIN?

Pause service

I want to know when should i have to resume my service without loosing number? I want exact date.i have attached a screen shot of last subscription i had...a help would be greatly appreciated Thanks

Esim activated but no phone number or cell service

I dont know whats going on but i might need a new esim and i cant confirm my public mobile account for full access without access to eSim

Resolved! Missing loyalty rewards

I got my friend to sign up in Dec. They had signed up using my referral code but they are still a member of Public mobile. Please help. My account is still on the old legacy rewards system. Thanks!

Just switched from Telus, but SIM card won't work

I just went through all the steps to register and set up my new account with Public Mobile, including porting my number from Telus. I got the confirmation text and email from Telus, and was instructed to put my new SIM card in. I did that, but now ...

Resolved! Iphone 13 pro max SOS network

Hey guys, My iphone 13 pro max I've had for a little over a year now suddenly doesn't have connection to the public mobile network. I've been with public mobile with a physical sim for over 6 months now with this iPhone with no issues. However random...

I am unable to receive SMS from bank in hong kong

Simcard is out of the country

Hi there, I want to sign in to my account however I can not recover because the recovery code was sent the the phone number and I wasn't able to get the code? Can you help me on how to log on to my account?

Resolved! give me promotion package data

I have used to 25$/ month/ 1G. Now I would like to support for me upgrade data 20G

How do I get the 20 GB for 29$ promotion?

I notice there's a promotion of 20 GB plan for 29$ and my current plan is 35$ for 20$ GB. I'm unable to get the promotion when I log into my account, but I see the offer on the main website when I'm logged out. I know other providers have the same of...

number port not working

signed up for an account yesterday, ported number from Virgin, people are not seeing my ported number when texting yet. What gives? I'm trying to run a business!

Resolved! sim card not received

I did not receive my sim card. Ordered Feb 1, 24. I'm trying to submit a ticket but as they did not give me an order # in my confirmtaion email it won't let me submit the ticket. Should I just reorder the sim card?

Resolved! Referal

I am trying to refer my son, he recieved his SIM card today but he's not seeing where to put my referral code.

Resolved! misunderstanding promotion offer

Hello,the questions I have: (thanks in advance)-the promo says that it is 40$ per month. Should I expect the price in the future expire or change, or just switch over to a non promo price? I do not see an expiry date on the promo ... does that mean i...

Activate the SIM

Hello,I'm trying to activate my SIM but cannot get the 6-digit code.I would appreciate your help on this matter,

Activating Sim

I'm trying to activate sim and it keeps redirecting me to normal site upon login on app. Previously tried to do esim with no success so got a sim card and am trying to setup my device now.

Community

Forum Posts