Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! About Christmas bonus

Hello,I activated PM on Dec 23rd, today I got the Christmas bonus of 2 GB data + 500 Long Distance minutes, can I know if the 500 long distance minutes includes calling to China mainland? Thanks. Regards,Jessica

Resolved! Card not received

I ordered a SIM card on Dec 2. It's been almost a month but I still didn't receive it. I didn't have a copy of the receipt. What can I do to keep track of my order now?

Between providers purgatory

I was transferring to PM from Virgin and did not complete it properly. As it turned out, I did not see an instruction to leave old sim in and took it out too soon and goofed up that step. Contacting Virgin, I was not able to fix that and confirm the ...

Resolved! Didn't receive holiday reward

Hello I never got my Holiday reward and can't seem to submit a ticket through SIMon. How do I get my rewards? (Bonus points if it doesn't include a phone call) Thanks!

Issues porting my number

Can an agent help me please port my number? Thank you

Resolved! Friend Referral Code

Hey guys,I'm thinking about joining Public, not finalized yet. So if anyone is interested in referring me, feel free to send me ur friend referral code. Happy New Year to You ALL !

Resolved! Payment

On Nov 30/22 via automated payment on a credit card I paid my monthly payment of 34.72.On Dec1 I tried to purchase an add on for roaming but was advised I would have to upgrade my plan in order to be able to use roaming. On Dec 1st I paid 20.00 for r...

Resolved! How do I change my sim card number

Resolved! Voicemail blocking

Is there any way to block a number from leaving voicemails? It's always the same number from a scam caller.

Resolved! Maximum Referral Points Adjustment

If I have some referral points collected from a few months, can I use it to completely pay of my bill or is there a $15 limit as 15 points can be converted to $15 in one transaction. If i convert twice will the adjustment for the bill be $30?

Porting request

Can you please help to do change my public network to kudoos@Port

Resolved! Deleted holiday rewards text for free 2GB data

I accidentally deleted the text regarding the holiday reward for free 2GB of data - how do I get it resent?

Someone trying to transfer my number

I have gotten 2 emails and 2 texts so far that someone is trying to transfer my number from Fido to Public Mobile. However I am already with Public mobile and don't have a Fido account so I believe it is someone trying to steal my number? Not sure wh...

Resolved! E sim iphone 14

How to activate esim in iphone 14

iPhone locked

I have a rather unusual problem. A while ago I purchased an iPhone (refurbished, unlocked) for a kid. I didn't need a sim card at that moment. After purchasing the phone, I tested it with a SIM from another phone. It worked, however the phone seems t...

Resolved! how to get call in code

I cant make calls or text anymore, it says my plan is not activated, it needs a payment (but I'm set up for auto pay)I cant sign into my account because it wants to send me a code first via email and my email is not set up because I don't use it. It ...

How do you get the Boxing Day deal on existing account

I swear this is the most frustrating website to navigate. Why can’t you just log in and accept any offers that are available!? The $45 20gb deal states it’s for everyone. I go to activate.publicmobile.ca and that’s for new customers only. Anyone have...

I’m coming calls directly to voicemail

I moved to PM a few days ago and I am learning that my incoming calls are going directly to voicemail. All has been transferred correctly from my old cell phone company and two other line a transferred had now problem. I’m stuck

Resolved! Hey I wanted to register for the 3gb + 12gb for 12 months but got the wrong plan

I activated my Sim through the chat services and they gave me the wrong plan. I wanted the 3gb+12gb for 12 months + 3x points for $35 but they gave me the 15gb plan for $40. I've been trying to switch to the plan that I wanted but it won't give me an...

Incorrect Plan

I signed up for the 20GB Data plan for 45.00/month and it's showing that I'm on the 8GB Data for 50.00/month plan...help

US talk and text not working

I am on an iPhone 13 and added the 10 day U.S Talk and Text $15 plan. I can send and receive SMS messages. Issues: I cannot send or receive iMessages. I cannot make or receive calls. I should mention that I also have an Airalo data plan esim set up. ...

Resolved! my email is no longer valid

My email address is no longer valid. My account is set up for 2-step verification. So, when I try to log in, the system sends a code to my email (that is no longer valid and not accessible). How can I get someone to turn off the 2-step verification o...

MMS started using my data???

Received MMS from a friend. DATA was off but MMS still arrived and picture was delivered. And beside that it used my data! Data was off, background data was off...???I thought (and was always advising others) MMS will NOT use your data even though DA...

Resolved! Did not receive text for holiday reward 2GB data

Hi, both my wife and I are existing public mobile customers but neither of us receive text for the holiday reward. Is there another way to claim it?

Resolved! Porting - no incoming calls

Ported 2 lines Fido > PM yesterdayBoth got text notifications and approval to port.set both up with new numbers first then ported after.One line fine.Other line has PM Data, receives text, can make outgoing calls *but cannot receive incoming calls.Th...

Overcharge my bill

I checked my account balance and my account has been overcharge. Please have your customer service agent to call me

Resolved! Sending out a code

How do I send my 6 digit code for others

Resolved! Accidently deleted confirmation email

Bought a used phone for my husband but the man doesn't like the phone, need to return but my confirmation email for the phone has been deleted, accidentally, and I don't know what to do now.Help/advise

Resolved! can i buy a phone from PUblic to use with my current provider

Resolved! GB usage

On my account page it says l have used .24 GB of my allotted 20 GB but on my phone it says l have used 2.7 GB. So which one is correct and why the 2 different figures?

Community

Forum Posts