Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This is weird. My wife and I are both switching to a different plan. I have successfully changed my subscription (with help from the community - thank you) but when my wife attempts to sign in, she gets a message "Unknown Request Failure" and the l...
Howdy,I'd just like to verify whether Hawaii is included for voice & data in these US plans...Thanks,FlutteringBy
Hello,I'm not able to login to my account unless I'm on Public Mobile network, that is if I'm on wifi for example.I have tried from my laptop or on my phone, using the app as well, but I get into an infinite loop where it's trying to authenticate to...
Can I use my Koodo SIM card or do I need a new one?
I paid for $24.00 plan with 4 GB data on Feb. 21,2024. The charges went through on my credit card and SIM card was mailed to me. When I activated my SIM on Mar.01,2024 the system is not showing that payment. Instead it is asking for reactivating the ...
My wife and I both use public mobile. We have Black view 80 plus android phones.We received emails telling us we would need to update our APN settings For MMS to work.The settings were grayed out and couldn't seem to be edited....so I created a new s...
I chose to upgrade to the $34, 50Gb at 5G speed. My phone is Galaxy S10 plus. I know its not 5G phone but will the new plan work on the my phone at 4G speed. I may buy a new 5G ready phone much later.I helped my wife to the same new plan. her phon...
Hi. We set our daughter up with canada US 5g plan yesterday, e-sim ,,, but now she crossed border from windsor, Ontario to Detroit Michigan, and had no ability for data, can't send or receive pics and is frustrated with the change from fido to public...
My Subscription cycle just started last week. I want to change to a new plan that's much better and cheaper also. Do I receive any credit if I click on "change NOW" or should I click on "Change on Renewal"?
Has anyone from Canada purchased the add on for US (15 day $30) talk,text,3 gb data does it work on the cruise ship ?Thanks
I am attempting to change my subscription from 1GB/3G to 50GB/5G. When the site asks for payment, it asks for $34 but I have rewards, $3 for loyalty and $2 for autopay. Also, it tells me it can't process my payment right now and to try again later. ...
I signed up for my account but I don't think the referral code worked correctly. Can someone please help add the referral?
Trying to setup a new account, and set up fails at final stage. This is on an android device. How do i get this resolved? Thanks
So I ordered the $5 SIM card from Amazon on Feb 29, it was supposed to arrive March 1.March 1 came and went, no SIM card. Checked Amazon to see what's up to find out the new ETA is now March 5. Plan expires March 4.I know I can go to a store and pi...
I've just upgraded my service to the 34 dollar canada/usa plan, 5G. I know I'll have to upgrade my samsung s9 to a newer phone to have ability to use the 5G network speed capability .My question - Will I also have to upgrade my SIM card to allow oper...
Hi there I've been stuck on step 6 of the app can a customer agent assist? How do I reach a senior agent on this community chat? Ease private message me if anyone can assist thanks
Just saw the new Canada/US monthly plan for $34 per month. I am currently on the Canada/US 90 day plan for $180. I'd like to change to the new deal but my current plan has just renewed on March 1st. If I change my plan today, will I get a refund from...
Hello, my email doesnt exist anymore, and I dont remember the password to my account. How can I change my email to new?
Hi there 1- I have Samsung 8+ and I switched to the 5 G but it doe s not work and I am unable to switch back whats my options?2- I need my sim car password or PIN number to be able to lock it in case I loose my phone thank you
Hi, we have 2 differents Android device that since a few days refuse to send or receive MMS message, nothing has changed in our settings. The last successfull MMS was last saturday Feb 24 4h36 PM. The first time I noticed the problem was on Feb 28 7h...
Hi,I just upgraded my plan 2 weeks ago and migrated to a $34 plan 20 GB and kept the old reward system.I just saw the $34 plan 50 GB data. When I was trying to switch to the plan in the next bill cycle I read on the disclaimer and I am a little confu...
Hello,Apn is updated,mobile updated..some photos can be downloaded others no ?why?From the same sender I can download photos last week ,this week I couldn't..why?Any suggestions??thanks
Hello! I've signed up for a plan and ported my number but don't have service. I originally had an esim set up and that didn't work, so I entered a physical sim card number in the app. How do I go about activating this physical sim? Thank you!
So I ported my number yesterday, everything went good except for a couple of things. When I try to turn on RCS chat in Google Messages, it tries to connect to the temp number that I previously had. The text while connected to RCS will show on other p...
Can an LTE phone (Samsung S10) be used with a Public 5G plan? I understands it won't use 5G speeds an features, but will it work at all?
How do I connect with an agent?
Rogers has submitted a port request but I have deleted my PM ESIM. Rogers is requesting PM needs to manually transfer my phone number.Could someone help me with this, please?
I live in the Chatham- kent Ontario area, Where can I pick up a SIM card as my phone is not able to connect to an e SIM card as I want to be a new customer
I just switched to the $34 50GB data CA and US plan. I only had 2 days left on my old plan so I chose Change Now. I'm on the old rewards system and I was getting $5 off each month. They took the full amount ($34) from my available funds with no rewar...
Hi I received a link promotion. https://msg.publicmobile.ca/yxafI try to fine for a payment option day, but I can't find to select.Please can somebody help me.
