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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1866 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30240 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41985 Views
  • 185 replies
  • 29 Bravos

Changing payment method?

I need to update my payment method. I tried looking for an option in my account, but I must be missing something.Can anyone guide me through the steps to change my payment method? Is it something I can do online, or do I need to contact customer supp...

Mova by Great Neighbour / Super Voisin
  • 2092 Views
  • 3 replies
  • 1 Bravos

PUBLIC MOBILE & iPhone 15s - e-SIM...?

hello!is Public Mobile iPhone 15 ready?if i currently have a SIM account with Public Mobile, what do I need to do with an e-SIM only phone?thanks in advance for all of your help and input, Thank you!  

Mhon by Good Citizen / Bon Citoyen
  • 710 Views
  • 5 replies
  • 0 Bravos

Resolved! Refer a Friend Points

Hi Everyone, I need some clarification regarding refer a friend public mobile points. I referred both my Mom and Friend to Public Mobile this past weekend. Both of them already received their $10 credit. My question is do I receive the 2 points this ...

Bigjay83 by Good Citizen / Bon Citoyen
  • 729 Views
  • 4 replies
  • 0 Bravos

Data service

Data service is not available.  How do I resolve this issue?

BD68 by Great Neighbour / Super Voisin
  • 472 Views
  • 4 replies
  • 0 Bravos

Chatbot Support Ticket Link not working

Hello Oracles,Someone here has to have SOME sort of connection or contact to Public Mobile. Sending a PM to a CS Agent isn't helping. Some people here suggest going to the chatbot to write a ticket to a CS Agent when they know darn well it's not work...

Locked account

Urgent,They locked my internet and my phone call without warning, I am in middle of trip in Quebec city! What should I do? They just have machine to answer! Where can I buy a better sim card?

Hormozn by Good Citizen / Bon Citoyen
  • 1749 Views
  • 18 replies
  • 0 Bravos

Unable to change credit card.

When I try to register a new credit card, I cannot click on the card type (Visa, etc). I cannot select any of the input fields to enter the card information. I can type only into the  Postal Code field.

Chushiyan by Good Citizen / Bon Citoyen
  • 363 Views
  • 3 replies
  • 0 Bravos

iPhone 15 keeps physical sim for Canada

Whoo hoo great news everybody iPhone 15 will still have physical sim in Canada . Have it loaded in my cart  ready for pre order on Friday at the crack of crow pee  , so excited and going for the new blue colour too . But such great news wanted to sha...

Handy1 by Mayor / Maire
  • 860 Views
  • 1 replies
  • 6 Bravos

Resolved! cannot complete registration

Good afternoon all,I tried to register my relative using eSim. We could not complete the registration, because her AppStore is set to a European region and the PM app is not available there.My card was already charged.Can I reverse the charges? Or ca...

msbic1 by Great Neighbour / Super Voisin
  • 508 Views
  • 3 replies
  • 0 Bravos

Text not working, people call me and "Number not in use"...

I switched to Public 11 days ago and it turns out my incoming calls are now working and half the texts neither... I'm trying to create a ticket and the system is down as well. Is there any other way to get help? This is very frustrating. 

Cocoliso by Great Neighbour / Super Voisin
  • 430 Views
  • 3 replies
  • 0 Bravos

Resolved! Resume Activaction

I am trying to resume activation but the website keep sending me to login page which kept telling me the password/login ID aren't correct. I paid yesterday and I've got my SIM card now. How to activate my SIM card and transfer my number to Public Mob...

VinW by Good Citizen / Bon Citoyen
  • 861 Views
  • 8 replies
  • 0 Bravos

Resolved! I need to cancel an old subscription but can't log in

I lost my phone and sim card, I can't log in because I have been locked out of my emails, I can't recover my emails. How do I cancel my old subscription? Is there a contact phone number or email where I can talk to a service representative? I can't d...

Sebalcock by Great Neighbour / Super Voisin
  • 357 Views
  • 1 replies
  • 1 Bravos

Login Issues when trying to complete activation

When I log in to complete my activation, I am brought to a page with 2 options - "Resume Activation" and "Go To Login Page" - when you click on either, it brings you to a login page. When I enter my information in the link opened by clicking "go to l...

Katie-Braiden by Great Neighbour / Super Voisin
  • 218 Views
  • 1 replies
  • 0 Bravos

Resolved! 5G network speed in Sudbury Ontario

I changed my plan from 20GB to 40GB yesterday and expecting faster network service but it is not. I discussed with a few experts and thank you again for your help. Please allow me to address this issue again today in a separate ticket. I live in Grea...

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SarahWei by Good Citizen / Bon Citoyen
  • 1313 Views
  • 8 replies
  • 0 Bravos

Resolved! I put promo code, I did not get full benefit

this is what I suppose to got. I had just 10 dollors credit. $10 dollors off in credit, $dollors welcom reward point , and 15% in point on every billI have not got it. please help

JeongminLee by Great Neighbour / Super Voisin
  • 406 Views
  • 2 replies
  • 0 Bravos

Resolved! Promo Code Credit

Who do I contact to get the $10 promo code credit after I signed up?

phill4096 by Great Neighbour / Super Voisin
  • 485 Views
  • 2 replies
  • 0 Bravos

Resolved! CS_Agent

Need to port a number need to create a ticket. @CS_Agent

Resolved! was not given Tracking number. cannot post ticket.

I placed my Order Aug 24th, its now the Sept 12th. I was not given any tracking number and struggle to ever get into my account and im unsure of what steps to take next or if a agent could give me a E-sim instead at this rate before my next billing c...

Clay-W by Good Citizen / Bon Citoyen
  • 1029 Views
  • 10 replies
  • 0 Bravos

Resolved! Require better reception for the data functionality at cottage country!

Just newly joined the Public Mobile, and realized the data functionality was very poor around the Alpine Village in the Kawartha Lake area. Hope this will improve at the coming months.  As the Rogers or Bell has minimal issue to the wireless/data fun...

AmyLam by Great Neighbour / Super Voisin
  • 519 Views
  • 4 replies
  • 0 Bravos

Resolved! Can’t sign in

I’ve been locked out of my account for days no matter if I wait specific kick out times how many times I reset password I am still locked out! I need my phone Now!

Ken_skoot by Great Neighbour / Super Voisin
  • 346 Views
  • 2 replies
  • 0 Bravos

Resolved! Locked out of account.

Hi thereI have now been locked out of my account for 6 weeks. Whenever I try to get my password reset it just says to wait 60 mins and try again. I can’t sign in because my account is locked and I can’t report a problem because I need to be logged in...

Resolved! How to get the last bill from public mobile after porting

Hi, I did the porting from public mobile to telus a week ago and now I can't access my Public Mobile account. I need to print my last bill but I can't because I can't access my account, any suggestions on how to get it? Thank you so much!!

Freijo188 by Great Neighbour / Super Voisin
  • 421 Views
  • 2 replies
  • 0 Bravos

Hello

I am trying to retrieve my account to pay a bill. But it won't take my email or full credentials. Saying the email is inexistant but showed that i have this rmail already in the system. 

Cassy2 by Great Neighbour / Super Voisin
  • 266 Views
  • 2 replies
  • 0 Bravos

Resolved! Link to submit a ticket

Does anyone know the link to submit a ticket with bypassing chat, bot, keep getting  code 404

bh83 by Good Citizen / Bon Citoyen
  • 524 Views
  • 2 replies
  • 0 Bravos

Resolved! Canada-US Plan

I currently have the basic $15 plan. I will be traveling to the US.  If I switch to the Canada/US plan for 1 month, can I easily switch back to the $15 plan?

Pstone1 by Good Citizen / Bon Citoyen
  • 780 Views
  • 7 replies
  • 0 Bravos

Billing!

When I signed up in June, I paid for 3 months upfront and was told that it would be $39 per month thereafter. Now I just got a huge bill and it was for 3 months in advance again. That is not what I signed up for and I have no one to talk to. Your cus...

BobbyB by Great Neighbour / Super Voisin
  • 350 Views
  • 3 replies
  • 0 Bravos
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