[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Upgrade Plan
Hello, if I upgrade my plan, do I have to wait until renewal date?
Can you a referral after joining PM
Hi, I was referred by a friend who helped me join PM, but 4got to add his referral code. Would I be able to add it now?if yes how?
Why is there no $39 monthly plan in Alberta? Want to join PM can't proceed with the activation.
Hi, Why is there no $39 monthly plan in Alberta? I want to join PM but can't proceed with the activation. Plan not in Alberta
Need to Cancel Account
I Accidentally installed a public mobile number on an iPad which didn’t support the plan. Now, I cannot receive text messages to get the account fully certified. I need to cancel automatic payments and cancel my account, could anyone help with that?
Esim replacement
I am an existing customer planning to buy a esim for the first time. I know that it cost $5 to get the esim, but I am not sure if I have to buy esim by paying $5 Everytime I change my mobile. On the FAQ on esim it says the replacement cost will waive...
No voicemail notification
I haven’t received any voicemail notification since using public mobile. I asked my friend to leave me a message but there’s no notification. When I dail voice mail , I can hear the message. I am using iPhone. Did anyone have similar issue before and...
$15 and $25 plans
Are these just gone? I have had my phone on the $25 plan and my wife's on the $15 for several years. we switched to the US plan for a vacation and now i can't find them to switch back to. the least expensive plan is $30. I can maybe stomach that fo...
Phone service
Lately my calls are being dropped I will be talk and then nothing no bars no one can get though to me and I can't call out .This started happening about 2 months ago and its a real pain in the butt
Lost decice
I’ve lost my phone in the water along with my SIM card I’ve bought a new phone and SIM card but cannot seem to activate my number again
Any Labour Day coupon code ?
Anyone know any working redeem code because almost 6 months and i didn’t find a single code working. Anybody know then please let me know.thanks
Ma carte SIMS est verrouillé… besoin d’aide!
Moved to French support
Resolved! Roaming add-on did not work in Pennsylvania.
I've just returned to Canada from my 5-day stay in Pennsylvania. The whole time my roaming add-on did not work. Can I get a refund? Thanks!
my current plan
what is my current plan?
Text messages
All my texts are being delivered under I cloud not sure why
Porting existing number
My wife’s phone and mine were on same credit card .updated credit card but not her number I thought it would automatically include her number
Missed entering referral code
I missed entering my friend's referral code when creating my account today.Can we still add it afterwards?
lost phone and needing to connect new sim on new phone but transfer number and account.
I broke my phone with an sim. I have a different phone and purchased a SIM card. I want to keep my old account and number. I am not able to log into my account because it requires authentication to my email (which is fine) but then wants to double ve...
Texting issues
Before a text will come in and after sending a text i receive this pop up "Currently unable to send your message. It will be sent when service becomes available"I have also noticed an increase in my battery usage since switching to public mobile. It...
mailing address
How to update mailing address to order a new SIM
Data usage summary error
I have noticed a few times now that the summary data usage is WAY more than my actual usage on the detailed page for the current month's cycle. And I see that others have noticed the same. What is going on? And how to I correct? It's a little bit...
Resolved! How to update my visa card?
HiI am new in PM, and I do not know how to update my visa card, can you help me out, please.
Resolved! porting a phone from Koodo to Public mobile to keep the number
I would like to switch my phone from Koodo to Public Mobile and transfer the number se well. How do I do this?
Account always switching back other account
I have been checking my wife's and daughter's plan. When I check the rewards it switches to my account and I can't see there information. It is as if it doesn't completely log out. Please help me out.
Resolved! I want to keep my phone number, but I have a new SIM card
I lost my phone in a lake I have bought a new phone and have a new SIM card, but I *REALLY* want to keep my existing phone number. How do I set up my new phone, so I keep my number? Thanks!
Resolved! Can't access account after porting out to Koodo
Trying to confirm pre-auth payment has been deleted for account after porting out to Koodo but can't access account to login on main page
Tickets
I have a ticket where do I go now to wait for an agent
Resolved! Confused if We Paid or Not?
Hello,My daughters phone is getting text messages. These are supposedly from Public Mobile. Going on the Public Mobile website, it says our subscription ended. But she's texting & calling no problem. I try to pay now & nothing is owing. I have no ide...
Resolved! Phone data is not working
I have a Samsung A14 phone. Everything is working except the phone data. I tried to use my sim to a different unlocked phone (which was already working fine with an active Public Mobile sim) but the data is also not working in the other phone. I used...
Referral code not working
I used my friend's referral code to sign up for Public Mobile just now but it doesn't seem to have worked. Is there a way to apply it after my account has been created?
new activation
I am creating a new account. I have an old one but i wanted another sim so i created a new account. the new account is the same name but a different email address. after payment, i got a message that my account was not updated but the payment went th...
