Community

eSIM

Says eSIM error, contact agent.i have an iPhone 11. 

Receiving calls and messages

I can't receive calls or messages on my phone since February 22.  I can still send messages and make calls, but can't get any responses, very frustrating 

E sim service

My QR code has no information on it I have a ticket number but can’t get any answers . My text not working or is my phone I just joined 2 days ago  getting the run around 

Promo plan

If I sign up for promo plan and my number cannot be ported till my current provider gives me access to my account number.  Does activation of public mobile start only when I activate  the account ?

public mobile is generous to new subscribers but not so much to loyal customers.

public mobile is giving some very generous plans to new subscribers but not so much to loyal customers who have been with the brand for many years.   its not fair and makes me feel neglected and encourage me to look for better features with other car...

Plan Change

I just changed my plan last night (less than 24 hours ago) I made a mistake and I hit the change now instead of at renewal.  As you can see from my payments I just made a payment of $ 25.00 on my old plan on February 25 , 2024,. Would it be possible ...

Locked out

I’ve been locked out of my second account for 3 days. Does anyone have any suggestions.

Not receiving Text or Talk - but I can send text messages and call out

Cannot make call with US Addons

My US add on works for texting but cannot make calls

Battery drain after APN setting changes

Hi there,After I updated the APN settings per instructions from Public Mobile, my Samsung S9+ phone battery started draining very fast?Is there a reason for that, or is it pure coincident?Thank you!

Roaming from Cuba?

I might be vacationing in Cuba for a week. Is there a way to do roaming or have coverage from there using my Public Mobile SIM card?Thanks.

Community reward missing completely

So JAN community rewards haven’t come and it’s now march . On top of that I noticed in my payment page there is no longer even mention of the community reward entry . Sure hope this is a glitch and will return and we all do still get the JAN rewards....

Account help

When is my plan due tonight at 12am if not why are the funds still in there if it was due today please help I'm new to this.

I cannot login

I haven't logged in for a long time because we've had no issues BUT the other day I had to change my email address (both my spouse and I have the same email address) so I thought I would update it. But I can't log in. Nothing I do seems to help. I ha...

Can-U.S plan

Hey I am currently on the 50 dollar canada us plan and noticed that there's a deal for the same plan at 34 dollars. I want tk make the change but when I do it says activate now or wait till my current one expires. The offer is good till March 4th if ...

Billing issue after subscription change

Signed up for the 90 day 34 dollar plan and not all rewards were applied for the 90 days.  Can the mods please check my account to confirm why?  Thanks!

Is roaming won't receive or place call

Text working, data working but slow, can't make calls, can't receive calls.  Tried reboot, changing at&T and T-Mobile but phone service just doesn't work - customer service response somewhat sparse they may have nothing to offer more.Need help 

Problem with login

Hi there,it’s more than 2 years that I bought a SIM card from public mobile but now when I want to login to my account from the app, it exactly goes to a page that ask me to subscribe a new plan or buy a new SIM card,while I already have one and usin...

I just joined and cannot connect

I just joined Public Mobile and chose the eSim. It installed on my phone and then wasn't able to connect to the service and it didn't give me a phone number. I then decided to try deleting the eSim to reinstall it only to find out that I would need t...

Phone not activated - HELP

Transferred my number to Public earlier tonight and I can't get my access.  Its sending a code to a temp number they say they gave me but I don't know where that number is.  So I am basically locked out.  I can't confirm full access.  I wish they wou...

Can an agent contact me, please?

The PM system will not accept any of my credit cards for payment. They all work, but the payment system seems stuck. It has been 6 hours already. thx

Changing to 5G US plan

I'm currently on a 3G grandfathered plan & would like to switch to the new $34 plan with 5G US-CAN & 50GB on renewal. I have 2 questions;- Will I still get the legacy rewards. I get $9 off every month now- Will I need a new SIM as I still have the on...

Using existing phone number

So I’ve just purchased a new subscription to PM and haven’t cancelled my existing phone service. How do I retain my phone number once I get the SIM card and activate? 

related to the ticket 385174-140

pls. help meI want to be refunded.