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Yes, thank you. It was only $5.65. The money wasn't the issue. It was being charged and not receiving it. Thanks again for your help. I said your comment about contacting the agent was the solution. Cheers 

Yes, multiple accounts. I checked and it was added to my wife's account. Thank you. 

I do have multiple accounts. I will check. Thank you. I am dealing with an agent now. 

Still not there. No add on. 

I did all that. Thank you.