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haven't received sim card

crosby007
Great Neighbour / Super Voisin

i enrolled with public mobile on Jan 4th. 2025.  chose a plan.  I've been charged for the plan and i haven't received the sim card.  i paid for the sim card and its been 11 days.   i'd like a refund and please cancel my plan.  

4 REPLIES 4

crosby007
Great Neighbour / Super Voisin

thank you !!

It doesn't make any difference between the two.  I used the 4.99 one and it's fine. 

crosby007
Great Neighbour / Super Voisin

there's two options on amazon...one for 9.99 and one for 4.99.  the cheaper one is for prepaid plan only ?  

TheSterlinger
Mayor / Maire

@crosby007  for further assistance with this, contact Public Mobile directly at the link below.

FYI, SIM cards take roughly 10 business days. If you are still interested, you can buy a SIM card at any Telus or Koodo stores if they sell them for $10+ or Amazon for 4.99 and change the number in your online profile. 

If you want to cancel sign in, go to the Manage Subscription tab and turn Subscribed to off, this will close the account after 90 days of no payment or available funds. But if you've provided your credit card details you'd want to message customer service and ask them to remove it so that you are not billed in the future.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They usually respond after 30 minutes to 2 hours. Watch your inbox to reply to them.

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