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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26948 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38841 Views
  • 185 replies
  • 29 Bravos

Resolved! Cant Start using my Number -

 I have paid for the plan but on the step 4  for there was an error and it says contact support team but support team is not there. There is just an AI boat and which asked me to put this message on community Possiblly as supporting and can reach me...

Udee by Great Neighbour / Super Voisin
  • 174 Views
  • 1 replies
  • 0 Bravos

Resolved! SIM

New customer. When do I change my sim over?  Text not getting through, I’m cut off. Help!

CJG by Great Neighbour / Super Voisin
  • 454 Views
  • 10 replies
  • 1 Bravos

Login

Public mobile just cut me off with no warning today. My credit card was stolen, so my account couldn't be automatically deducted. Now I'm trying to login and pay, but it won't let me login and then tells me I've tried too many times, so I have to wai...

Lj79 by Good Citizen / Bon Citoyen
  • 437 Views
  • 8 replies
  • 0 Bravos

Resolved! a very low subscription

Hi, I want to visit my hometown and stay there for three months, so I prefer to reduce my subscription amount and return to my current plan after I return to Canada. However, I can't find a cheap subscription ( for example, $15 or less) in the list; ...

Accountant by Good Citizen / Bon Citoyen
  • 401 Views
  • 6 replies
  • 0 Bravos

My mobile data is not working.

my mobile data is not working. I am using Samsung s24fe. I already have tried switching off my device, turning on-off aeroplane mode, resetting mobile data and refilling APN settings.I have full mobile data on my account. There is no data limit set o...

Kamal8 by Great Neighbour / Super Voisin
  • 310 Views
  • 4 replies
  • 0 Bravos

Phone number does not transfer to public moble

Hi there, I've requested transfer number from rogers to public mobile last month,  I thougth it was transferred successfully then, but then I realized the number did not transfer. I got an text saying somehting '... Looks like you entered an incorrec...

shuhao1 by Great Neighbour / Super Voisin
  • 278 Views
  • 5 replies
  • 0 Bravos

Resolved! How long to get service back after updating expired payment method?

Noticed my service wasn't working this morning, then forgot today is my payment day and I got a new CC and forgot to update. I updated my subscription with my new CC and everything's good, but it's been about 2 hours and I still don't have service. R...

mattm100 by Great Neighbour / Super Voisin
  • 348 Views
  • 4 replies
  • 0 Bravos

Resolved! 4G 20 GB for $30/month

Does 4G 20 GB for $30/month include making a call from the US as well?  or do I need a separate roaming plan? 

Jung5411 by Great Neighbour / Super Voisin
  • 233 Views
  • 1 replies
  • 0 Bravos

SMS recently not sending intermittently

Both my wife and I are on Public Mobile and are getting quite a few texts not going through even though the recipients are recieving.Support is saying that it is a coverage issue, but, this only started 

demitch by Great Neighbour / Super Voisin
  • 274 Views
  • 5 replies
  • 0 Bravos

Can’t Login

I’ve been a customer for 1 month and trying to transfer my eSIM to a new device but can’t login. System thinks I’m a new customer and new to activate again. I just paid so I’m not paying again. Can’t login and can’t get support through logging in. Ne...

Dbujold by Good Citizen / Bon Citoyen
  • 682 Views
  • 19 replies
  • 0 Bravos

Resolved! Traveling to US

Do current Canada / Us plans include roaming and data when travelling to US?  

HMike by Great Neighbour / Super Voisin
  • 524 Views
  • 4 replies
  • 0 Bravos

Phones

I have a few questions please! 1. I added data twice this year on my phone and the payment came out of my account but I did not receive the data! Very frustrating. Why is this happening? I am afraid to do it ever again as I’ve already lost over $30 a...

Mickey546 by Great Neighbour / Super Voisin
  • 350 Views
  • 6 replies
  • 1 Bravos

Switch

Is it worth it to switch to this Public Mobile? I’m with Sasktel right now and I’m paying the arm and the leg for 30 gigs. I don’t go to the states often, but I do have a cruise coming up in January. I’m just curious if it’s worth the switch

Blammo by Good Citizen / Bon Citoyen
  • 534 Views
  • 13 replies
  • 0 Bravos

Email reset

I just had my email address reset and am still unable to access my account. I am being directed as if I’m a new customer. 

Blakey2 by Great Neighbour / Super Voisin
  • 170 Views
  • 2 replies
  • 0 Bravos

Resolved! Subscription Change on Renewal Date

Hello,I was recently on the $15 Talk and Text Plan but had decided to switch to the $20 3Gb/4G plan upon my renewal date (Nov 8). Seems like the plan did not change and payment has already gone through. I'm wondering if I'm able to change to the $20 ...

Tng2023 by Great Neighbour / Super Voisin
  • 338 Views
  • 5 replies
  • 0 Bravos

Phone number issue

I just subscribed to Public mobile and imported my phone number from my previous supplier. When I call someone, they can see my imported number  but when I text them, they see the new number associated with the new Public mobile Sim and not my import...

Fg4 by Great Neighbour / Super Voisin
  • 130 Views
  • 1 replies
  • 0 Bravos

Charged even when unsubscribed

Hello public mobile, why have I been charged even when I unsubscribed I need a refund of the e last payment which was 38 dollars. 

Martins1 by Great Neighbour / Super Voisin
  • 215 Views
  • 3 replies
  • 0 Bravos

Resolved! Unregistered SIM

Got a new Samsung S20 but my public mobile is not accepted, it is showing message as unregistered SIM, the same sim works in other phone, 

s_abbas72 by Great Neighbour / Super Voisin
  • 469 Views
  • 11 replies
  • 2 Bravos

Email

I can't remember the email that I put on my account and want to know if its possible to change it with just the phone number 

Mizk2510 by Great Neighbour / Super Voisin
  • 202 Views
  • 3 replies
  • 1 Bravos

SIM not provisioned.

Waited 90 minutes for transfer of old service, tried old and new sim card, no luck what do I try next?

NeilW by Great Neighbour / Super Voisin
  • 252 Views
  • 4 replies
  • 0 Bravos

Getting Charged every Month from a service that I never used.

Dear Public Mobile,I hope you are well.I have been charged $40 from my Credit Card every month since May 2024. I want a refund since this wasn't my fault, and I was promised that the service would be cancelled. Also, I don't remember the phone number...

Rahul2001 by Great Neighbour / Super Voisin
  • 370 Views
  • 5 replies
  • 2 Bravos

Phone number transfer

I put in a request to transfer my number but my previous number is not active which is why am not getting any SMS messages to confirm. I was just wondering if you guys can complete this part on your end by contacting my previous carrier. Please & Tha...

Milliondolla by Good Citizen / Bon Citoyen
  • 456 Views
  • 9 replies
  • 0 Bravos

Refund international minutes

Hi, could I have the international minutes forwarded to my account? The reason is that I can't use them to call the country of origin.

Maxie-12 by Great Neighbour / Super Voisin
  • 216 Views
  • 1 replies
  • 0 Bravos

Slow data

Wondering why the Internet through public mobile  is sio slow,  it is always booting me out of what I am Doing, it drives  me crazy

Princes1n2 by Great Neighbour / Super Voisin
  • 202 Views
  • 3 replies
  • 0 Bravos

SMS not working

Hi, I changed my carrier to public mobile. it’s been almost two months but my sms is not working I am not getting any messages in my phone. 

Gksp by Great Neighbour / Super Voisin
  • 179 Views
  • 4 replies
  • 0 Bravos

SIM card number differs from Current Phone Number.

My SIM card number on my phone differs from my Current Phone Number. I was able to able to change my Ever Safe number to the Current Phone Number, but am unable to change my SIM card number. Is there a way to?

Sgibson411 by Great Neighbour / Super Voisin
  • 181 Views
  • 3 replies
  • 0 Bravos

Regarding payment

My friend changed the subscription for plan effective immediately. His old plan was renewed just few days back. How will he get back the credit?

sudhirmool123 by Great Neighbour / Super Voisin
  • 395 Views
  • 9 replies
  • 0 Bravos
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