Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do I get a refund

I bought a sim card yesterday and tried to activate it on an iphone 8. It didn’t work I tried everything even a koodo sim. the thing is, they still charged me the 30$ plan (tax included). how do I get the refund for that charge? do I have to chatgeba...

Unable to transfer number from Freedom to Public mobile, texts not working

Hello,I want to transfer my number from Freedom to Public mobile. However, something went wrong in the process (Public mobile filled out the request incorrectly and Freedom denied it) so it wasn't successful. However, now my texts don't work so I am ...

Resolved! Doesn't find the network

Hello, I had a bell SIM card, then I switched to public mobile and left the old SIM card with the number. I have an iPhone, but when I insert my SIM card into Android xiaomi, it doesn't find the network! Automatically chooses bell! If I try to change...

Registering SIM

I initially tried setting up my son's phone with a ESIM from my phone and all his info ported onto my phone. I've now bought him a SIM card and am trying to register him but it is not connecting to a network... Not sure how to resolve this.

Photos/videos in WeChat do not load while using mobile data (they work fine on Wi-Fi)

I'm running into the same issue as following.Can't see the pics or videos of some wechat moment... - CommunityPlease see ticket #000000012171053 and update my account to use IPv4 instead of IPv6.Thank you,

Resolved! OnePlus phone

I was planning to buy One Plus phone with 5G connectivity and both the IMEI number shows not compatible. Not sure why even new devices with 5g are blacklisted by carriers.IMEI not compatible meaning $5 is charged monthly even for devices with 5G?

Increase

will be getting a new cellphone it's on Thursday May 21 it's on back order My plan it due May 26 so as your email says l should still pay $25.00 a month Thank You

Call Logs Downloading Not Responding

I’m trying to download the call logs for 03/29/2026–04/29/2026, but the system is not allowing me to download them. When I click the download button, nothing happens and the pop-up does not appear.

Blacklisted volte compatible phones (Xiaomi, Redmi, Poco) being charged 3G legacy fee

I have had ongoing correspondence with public mobile service agents over the last 2 days regarding the $5 legacy fee for using 3g. I have demonstrated (with screenshots) that my phone (Redmi Note 11) is actively registering and displaying a live Vo...

3G charge

I received a text say that due to #G usage I was getting a fee increase. Using your tool I checked my IME and the results said that my phone is VoLTE compatible and has 5G speed.So why the increase?

Resolved! I cannot make phone calls to phones using East Link as their carrier.

I cannot make phone calls to phones using East Link as their carrier. I also cannot receive phone calls from a phone using East Link as their carrier. However I can text. Please help

Resolved! PLANS

Is the Can/US/Mex plan in effect at this time?

Cell phone

Cancel cell number 204-xxx xxxxxHusband deceasedEdit by Dunkman: removed personal information

New subscriber

I am having difficulty setting up a new account. I get to the part where I enter my payment method and it will not process

My account

I have now moved to another carrier. How can I be assured that there will be no further debits from Public Mobile?

change plan

I have changed my plan do I have to cancel my old plan

Blacklist Phone immediately. No CS_agent assisting

I have been sending a message to CS_agent but noone is willing to help me. Reaching out to them takes at least 24 hour to get a response and often times they do not even reply to my message. please assist me I am currently in a time sensitive situati...

Number Transfer Issue - No meaningful response from CS Agent in over 24 hours

Hey there, making a public post as that seems to be the main way to get a real response unfortunately. My initial attempt to transfer from Bell to Public Mobile failed, because I believe I provided an outdated Bell Account Number.Now:I can't retry t...

Why did I received text saying that my data is all been usused 100%

Text msj says I have used my data plan 100%There is something wrong about it I have never, ever usused so much data I am a retired person and I use wifi at home all the time.

Switching carriers due to $60 annual tax to use brand new device. (Samsung Galaxy A17)

Hi there, After switching to public mobile myself and urging multiple family members to switch to public mobile as well, we'll be looking for a new carrier. Public Mobile failed to provide clear guidelines on which phones were compatible and now want...

Lost internet and cellular

I have no cellular or internet connection how do I reconnect ?

payment method

it's beyond me to be able to navigate to change my payment method. please help

Phone

Where to find the qr code for a purchased one.

Verification code

Not receiving the verification code

Telus Phones

I am wondering with the upcoming changes and my phone needing to be upgraded for the network (since it's not whitelisted despite technically being "compatible") if purchasing a phone model that Telus sells would work.I can't afford much but I'd prefe...

Port out number without service

I tried to get answers on how to get my service up but was unable to do so. Now I’m trying to port out my number but can’t because I don’t receive texts. Can someone please help?

Port issue

Still waiting for port in to PM to from chatr.Each day a different PM agent contacts me, I reply and the next day a different one repeats the cycle. It's been 4 weeks now. I'm getting really frustrated, still can't receive calls or texts.Should be il...

Issues transferring number over

I was with fizz and I transferred over to Public Mobile using an eSIM card while transferring my number over. I got a text message saying that there was an issue with my account number with fizz and then they couldn’t transfer my number over and then...

No response from CS_Agent - phone down - CC's not processing

Does anyone know how to get ahold of someone from Public Mobile? My phone isn't working and had been paused and good credit cards are just coming up with CC Not Processed for some reason. This has happened before and it took a rep to process the ca...

Digital SIM card

Hi,I want to transfer my mobile information to a new phone, but I need to do the transfer through a digital SIM card. How can I convert a physical SIM card to a digital one?Thanks,Ana

Community

Forum Posts