Community

Overcharge Issue Plan Change on March 31

Subject: Overcharge Issue - Plan Change on March 31double charge on my account that occurred when I switched my plan.As you can see from my account history, I bought a 35 dollar plan on March 29, and then when I changed to the 30 dollar plan on March...

Low upload speed

I have an iPhone 13 and my Public Mobile plan is 50 gb 250 mpbs. I did a Speedtest and my download speed is only 5.54 and upload is only .98 mpbs. Can anyone tell me why.

Two numbers

I got this account in October 2025. November I ported my old number from Bell. In January 2026 I started getting occasional group text from single contacts on my list. The mystery group member is my old Public phone number, which now has a name attac...

Cancel my account

Please cancel my account and my credit card information effective immediately. I no longer want it. Thank you. 

If I report my phone as stolen to Public Mobile, will my voicemail still work?

I have subscribed but service is not working

I have subscribed but service is not working. My old Telus account has been cancelled

Can't subscribe already have sim card

E-sim Failed to activate

 I purchased a new activation with a new number through the websiteThe eSIM failed to activate.Logged into my profile to try and resolver but the account is asking for an SMS verification code that cannot be received because the eSIM never registered...

Split port

I’ve recently switched from freedom to public but can’t recurve calls or texts anymore. 

M.8702 error.

@CS_Agent  I subscribed and paid for a plan. After payment, I got an M.8702 error. Full error message: Your payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Ch...

Doubled Pre-Authorized Payment for PM

Hi all,I happened to double-paid to re-activate/transfer SIM card. What happened was that I was shopping for my wife, then logged in to my old account. However, my wife would like to have a new account that is not associated with mine so I created a ...

Can not port number

Hi there. I was looking into switching and porting my number. When attempted it came back as can not port. Why can I not port my number? 

Phone bill

Again my phone got shut off i paid my bill on the 25th of june my subscription was not due till today and they shut my phone off ahain i pay month to month  

No Data waiting for help 162 hours

ok Now its 162 hours since I tried to get an answer, and no tech help! Wow, great service- NOT! Can't seem to get the right answer to fix. Can anyone help 

iMessage and FaceTime will not activate

Just got my plan activated and number ported.Number is correct in settingsHave tried restarting phoneHave tried toggling off/on the plan in cellular settingsHave tried toggling off/on iMessage and FacetimeiMessage and Facetime give "An error occurred...

Cancel my debit card and remove it as a payment option

Hi, please how do i Cancel the debit card on my account and or permanently remove it as a payment option 

Service not working

My payment declined this morning and i did it again manually it went through but my services are still suspended i am not able to use anything while i did the payment on same day it was required, this is so frustrating and i even tried to submit a ti...

Activate a new SIM card on Pinwheel Samsung A16 device

Hi there,I have an existing Public Mobile account, as does my wife.  I'd like to activate a new SIM for a family member's phone under a separate line.Unfortunately, the phone can't install the Public Mobile app (Pinwheel device, locked-down OS).Are y...

ESIM code?

hello, I cant download/install the app, I need to enter manually my esim code

Billing issue

I can't pay I got a new credit card since old was lost and now Im entering my new card it's not working the payment 

Location

I live in Ontario. When I try and buy me catch the ace the location says I live in Quebec. I am not near the boarder. Sometimes it works but mostly not. How to fix