Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I am getting issues with my network. I have auto payment on credit card. Despite this I am getting message that service is not working due to payment. Has anyone else experienced this and what’s the solution? Unable to reach human yet.
I would like to use my rewards to get the 15 days US/Canada 5GB with data reward but it is not showing as an option for me. I was able to redeem it for my wife on her account and am not sure why I can’t do the same. Thank you
I missed the Lucky Mobile authorization message, and now my port appears to be stuck. Can make calls and network, unable to received call and message now My Lucky service has already expired. Can you re-initiate the port or tell me what the next ste...
Hi there,Lost my phone and can't log in here on my original creds as it requires an OTP code via SMS or email – both of which I can't access without my phone. I am abroad in US do cannot go into a store in Canada.I have created this new account to po...
I need assitance to change my subscription. When I try on my acounty I am receiving this message "Sorry, we're not able to process your payment at this time. Please try again later."
I receive calls and voicemails, but am unable to make outgoing local calls. I get a voice message that says I have exceeded my minutes. I have not used any minutes and my plan has unlimited Canada wide minutes.
I have a new Public Mobile SIM card on a 5G plan. The SIM card works correctly in an iPhone, but when I insert it into a Nokia 2660 Flip (TA-1474), the phone shows“No Service.”When I switch network selection from Automatic to Manual, the only network...
We reactivated our phone plan a few days ago and still don’t have service.we got a new physical SIM card and reactivated on a different phoneplease help us get service asap
Joined August 1. When joining, app said should have another phone number in case of problems so got number on public mobile. Transfered phone number from telus which is now on my phone/account. After logging out I can't log back in because verificati...
Hi Public Mobile Team / Community,My daughter’s phone was stolen in Spain, and I am requesting urgent assistance with her account.Phone Number: Since this is a prepaid plan, we are not worried about extra usage charges, but we need to secure her acco...
Looking for some advice before I assume my wife's phone has a hardware issue.We're currently on vacation in British Columbia (normally from Newfoundland), and my wife's phone suddenly lost all cellular service after we arrived.Phone: Moto G15Carrier:...
I requested Manual port-out approval from public mobile to fizz but there's no response or I even don't know how to find my ticket. Could I get manual approve for number transfer? I need get a emergency call from South Korea.
Just switched devices, bought a new esim but never got a QR for it?initially it had asked me to install the esim which i did but it never started working it wouldnt even show what my phone number was, so i removed it and now cant seem to figure out w...
So two weeks ago I started a ticket because I am getting only LTE service in London. After many and I mean many chats they pushed me to tech support. I got this message and it is basically as shown below. We can’t make phone calls from a site that sh...
I just changed my Iphoen and my Sim cannot be acessed on the new phone. So a message ask me to call my carrier (you) to obtain a "PUK code".Can you help me ?Many thanks !
How do I initiate a refund as I purchased the 300 minute addon thinking I could call but after research turns out I cannot call the specific countries!I have North America and some international countries included in my base package and bought the 30...
I received notification that i needed to change my phone from a 3G phone to a 5G phone if i wanted to avoid the additional $5 surcharge. I did so well within the time allowed, but i have still be charged the $5 surcharge. How do i get this amount rem...
Hi, I was told that my bill was charged more than usual because my phone is not in Volte list.Is that means if I keep current phone, my bill will be charged extra $5 for each month like my last bill?Will it be possible that you update your Volte list...
I ported in my landline number from Rogers a few days ago, and can make outgoing calls that show it, but am not receiving incoming calls. My son gets a busy signal when he tries to call me.
Hi,My Public Mobile number is not active anymore and I am trying to transfer the number out to Rogers but having trouble. This is because I can't receive a transfer message on my old number (not active). Can you help? Thanks,Oleksandr
