Community

Unsubscribe

I didn’t mean to subscribe now it has my bank info and it will continue taking the payment. How do I take this off and get a refund? I’ve been trying to get a refund since the night it went through

Can't log in

When I try to log in, it says unauthorized,  for security reason we can't log you in at this time.

How do I set up an account pin?

My 2nd number

Hi I have a secondary number that I do not have account for and I want to stop my automatic payment and l also do not remember my pin what do I do.

Change plans

Hello, I recently changed my plan to ULCWUSMEX but since I'm having trouble making phone calls and data in Mexico, I'd like to change my plan to a basic plan while I'm down here. The problem I'm having now is I can't change it for a less expensive pl...

Sim Card

How do I find out if my SIM card had been shipped . Canada post is on strike, is there other ways to get it delivered? 

Data not working

Hello, i renewed my plan on sept 27th and ive been with PM for over a year & ive never had an issue. I was almost at my 75g limit and when i renewed my plan from sept 27th-oct27th. Its still said i used 73 of my 75gigs. And then it cut me off so i do...

eSIM three times but it failed, please reissue a new eSIM

Hello,I tried to activate my eSIM three times but it failed.Now it says the eSIM is invalid or already used.Could you please reissue a new eSIM for my account?Thank you.

Transfer my old number to Public Mobile

I couldn’t find the old service provider CTExcel from your system. Can I still use my old number?

Data usage not reflecting actual usage?

I usually have around 5-10% of data left near the month end cycle, so I was surprised to see that not even half way through the cycle I’ve used up my 20gb of data. I counted the data usage from the app and it only appears to add up to 6gb max. Unfort...

Account

hi there I have 2 accountsid like to merge them as I just had to send almost 50 dollars to transfer my number from Roger’s and get a plan.. when I had funds on the 2024 account that was good until the end of oct , can you let me know if this can be d...

Can't install eSIM

I just signed up for a plan, and am trying to install eSIM on my iPhone Air. Every time I try and pick a number, it goes to activate eSIM on step 6 of 6 in the app, and then fails. I no longer have the option ti click retry, but even when I did, it d...

Top up not working

I bought a 1 gb top up yesterday after I used all my data but I paid for it and it's not working - what am I doing wrong?

phone plans

I have three public mobile accounts. two of them have access to plans under $30 for me and my sons. my son's phone only has a $35 plan. Why doesn't he have access to the sub $30 plan?

Esik not working

Stuck in activitating please help  followed instructions didnt work

Service

E sim issues

As per your chatbot I reset my phone and I can't have esim again, I need to use my phone, it's so urgent, I have a an 8 hour drive and I need my phone. I paid my subscription. Fix this NOW

Data not working out of the blue

Both my account and my husband's account data service stopped working today. We can still text and call. We both got lots of data. Maybe a breach thing going on? 

Unable to sign into My Account

I have been a member of Public Mobile for several years now. I set up a monthly payment plan through my bank account, but over the last year or so I have not been able to sign into my account?Arni

How can I access my account number after being deactivated

How do I access my account number after being deactivated

Update: Active Degradation of Wireless Service in multiple Communities in Ontario

Active Degradation of Wireless Service in multiple GTA areaUpdate: Active Degradation of Wireless Service in multiple Communities in Ontariohttps://www.telus.com/en/on/outages 

Data hasn’t worked since Friday

I can call people and receive calls but have no data and cannot send or receive SMS messages. I have only used a third of my data for the subscription cycle (34/120GB)Tried resetting network settings, airplane mode, restarted phone, updated iOS but s...

Re: Slow data

I am noticing the same thing. Any help is appreciated.

I need active my plan

hey  I already have Subscribe one plan but I did unsubscribe after now my plan last day is today so I need to active my plan so I subscribe but it’s no show to active my plan but now I need to it’s 35 dollar plan so I can’t to change subscribe so can...

ESIM Refund

I purchased an eSIM a couple of days ago for a business line, but after purchasing I read on reddit that Public Mobile doesn't support a business line, how can I get a refund or a credit of that amount back to my account, as it is useless. 

Current Month Payment Refund

Due to having trouble using the service(no signal for quite some time now), had my number transfered to another provider. One simple question related to current month payment refund: got charged this month's bill on the second of Sept. , yet today I ...