Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My friend who also uses PM gets the recorded message about 3G networks being shut down every time she makes an outgoing call. The message is about a minute long & says that Manitoba will be shutting down its 3G network on December 31, 2025 except for...
It’s regarding my charges and overages stating I went over data in just over a week which is not true and had to purchase more data which is unfair and my rates have not been applied as it had been promised when signed up.
how come since last summer, I see Public Mobile charges $2.41 more. But my plan seems to be the same, $25 plan. It does not look like a price hike but what is that ? I never overuse my data and my calling is unlimited and I never call Long Distance...
I received a 75% usage message at 1:20am. 18 minutes later got the 95% usage message. 4 minutes later got 100% used and now can’t use data. My phone data usage doesn’t say I’ve used anywhere near that and the daily usage on the app/website adds up to...
My old phone is broken and i cant get verification codes to activate my new sim card.
Connected to public Mobile yesterday but can’t send or receive calls or texts. Why is that?
I was wondering why Public keeps pushing Koodo ? The plans don’t seem as good as Public to me. are they shutting down Public? I’m pretty happy with my service. Any thoughts?
I have the same issue, I can't do any outgoing and can't receive incoming calls. No mobile data either. Someone message me pls, I moved yesterday and paid the subscription plan, money was already deducted from my banking account. I need someone to fi...
Never get activation email but creditcard has been charged
Need help on above.
WHY IS MY PHONE CUT OFF , PAYMENT IN NOT DO UNTIL 15APRIL
Hi there. I’m contacting you again because I haven’t heard anything as yet. I signed up yesterday and I have no service. The account says subscription expired. The agent that contacted me said they ended up charging my card again. They said they wil...
Hi, I’ve been double charged the fee for this month. Please review and cancel the extra charging.
Please fix this. You've acknowledged my account but are asking me to pay again. I can't pat again, I'm don't have another 30$
My old phone(LGQ61) died about a month or so ago and I have recently got a Motorola Moto G Play 2024 IMEI xxxxxxxxxxxxxxxxx Serial # xxxxxxxxxxxx and (if you need it) ICCID xxxxxxxxxxxxxxxxxx. I would like to activate the Moto with the newest SIM car...
I am leaving Canada on the 12th. I would like to cancel my account, but when I called 611, they asked me to enter my account PIN. I don't know what this is. Where can I reset it? Also, if I close the account after using it until the 12th, can I get a...
I went to add a second sim on my phone. It finally activated but I have no service. No data..nothing. It double charged my account and the phone won’t work. I’ve reset…tried airplane mode etc. at this point I just want my money back.
Hi,I’m trying to change my subscription plan from 5 GB to the 10 GB ($25) plan for my upcoming renewal on April 14.However, the request cannot be completed:On PC: the browser keeps loading indefinitely when I try to complete the transactionOn the app...
Why is the data add on not activating for ###-###-####
I need to activate a SIM card for my son’s phone. I purchased it on March 29, but only received it today.When trying to activate the account on his phone, the system asks me to select a plan. However, we already have a plan — it was part of a promoti...
At the end of March I switched 3 of my family (including myself) to Koodo. I did so on the last day of my contract period. The next day, Public Mobile billed my credit card for the regular prepaid monthly amounts for all three accounts. I would like...
I just switched to public mobileI dont have service or data I have followed the steps and installed an esim but I get a notification that Sim is not provisioned.i have a samsung s22 ultra
Can I use my public plan in Europe? Or can I purchase an add on?
Hello,I have already suspended the line through the self-serve portal, but I need to blacklist the device as it was stolen today.Here are the device details:Model: iPhone 13 ProFor the IMEI Details, I'll let Agent know once connectedThank you.
I'm trying to submit a ticket but the submit button is greyed out. All fields have been filled. I'm submitting a ticket because after issuing payment to start service, the app said my phone isn't compatible with esim. It is an iPhone 15 which is f...
Hi there. I just got a new service but on activation it said eSIM not installed something went wrong. But I got a text says welcome to public mobile restart your phone. I did that but in the app is still the error message. My phone service is down sa...
The port from Virgin Plus didn't complete. The phone still shows Virgin in Cellular settings. The phone cannot make outbound calls. Outbound calls fail immediately. Please check the port status. You may have to re-initiate the port. Please confirm t...
Hi I’m try to set up my account but I can’t get in to thd Apple Store to down load the public mobile app to get E sim as thd phone I had use do I don’t have anymore and I can’t change password any other way
