Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 75 replies
  • 7 Bravos

public can't process my payment

I'm on auto pay. But public can't process my payment. I tried the incognito mode, another browser etc. What should I do ? My CC is the correct one

ChloeChloe by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Call went straight to voicemail and a vm notification glitch?

I have an Iphone 12 and it's up to date. I randomly checked my voicemail today and saw that I had one waiting for me (strange that there was no badge notification on the Phone app, but there was one within the app). The call is from a local business ...

maerom by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Payment Receipt Access

Hi there! I recently started a new job, and the accountant was training me on submitting expenses. I'm allowed to expense a certain amount per my phone bill each month because I use it for work calls, but she needs to be able to see the GST and other...

kipema by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Calling a Canadian, being told US error

I have a Canadian number, I'm calling a Canadian.  My account is up to date, and I even have free US mins left.  But, my call doesn't go through, telling me I don't have a US calling plan.  It's making lots of sense why I can't make this important ca...

Resolved! Planned Changed but I didn't do a thing

I was paying $25 a month but this month when my plan automatically topped up it switched to a new plan... $40 for 15gb. Can someone help me understand and provide info of how I can get my old plan back. I would like the $15 bucks credit to my account...

pmoore by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! did not receive my phone

Hi, i ordered a phone from Public mobile and to date i have not received it; how can i find out where it is ?

Strange data issues across two phones

Both my mom and i have the same phone (LG G8x) and have the same $25 PM plan but we both have differing issues.On my end the Dominos website will not load using mobile data about 75% of the time. This has happened to me in 3 different cities and if i...

G6 by Great Citizen / Super Citoyen
  • 8 replies
  • 0 Bravos


I dont know who to contact line is not working. Which is costing me revenue. Customers have my number and cannot reach me. I need my telephone number which I've had even before public mobile came around. Please contact me to solve this asap

Craig007 by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

Returning a pre-owned phone

I recently purchased a pre-owned phone less than 30 days ago. According to the Public Mobile representative, the ticket that I submitted should be resolved within an hour. It has been 3 hours and I still haven't gotten it resolved. I submitted anothe...

hrod by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

I can't pay using 2 credit cards

for some reason the auto pay function stopped working.I have a credit card on file which is fully paid-up and PM isn't charging it. Error msgI just attempted to enter a new credit card - it also isn't being processed; Error msg I try calling 611 from...

PMdropout by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Redeem Voucher Button Not Visible

Hello,I've noticed when I'm in the dashboard for my account there is an image that says click the button below to redeem vouchers but I don't see any button there. I am aware that I can phone 611 to do this but I would prefer to use the website. Anyb...

Ckom91 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos


I referred a friend who stayed with public mobile for 4 months. However, I stopped getting the rewards after 4 months.

nk6 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

I want to refund my available funds before cancel my plan

Hello there I am planning to cancel my plan, because I do not need this plan and phone any more.I can cancel my plan by not paying the payment, but now I have 25$ funds which I accidentally pay it by credit card.Please let me refund the 25 funds whic...

yigisports by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Incorrect IMEI during activation

Hello I input an incorrect IMEI during activation and the link sent to rectify is not working. Can anyone help me? 

akeele289 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

International Texts

I'm not receiving international texts here in Canada despite the plan saying I should.

JPM1 by Good Citizen / Bon Citoyen
  • 7 replies
  • 1 Bravos

Is password reset on your website working?

Today I am unable to login to my public mobile account to make a payment - says invalid email / password. The password reset page says that code is sent but nothing arrives in the email.

mbhallaji by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

US Roaming Data-only vs Talk&Text

I'm wondering if I purchase a data-only roaming add-on if I can use Facebook Messenger to send messages? Do I need Talk&Text if I only use Messenger for contacting people?

haiven by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

3g to 4g= bad service

Hey, I live in rural BC and travel a lot around the area. I was on 3g for a long time and had a great experience, and then recently switched to 4g, and now I have poor service, dropped calls, no service where I would normally have service and texts n...

Lorn by Good Citizen / Bon Citoyen
  • 18 replies
  • 0 Bravos

Resolved! Calling uk from Canada

I see this has been asked in the past but I only see the resolution to get a refund.   I’d like to — no have to call the uk- I’ve added the extra minutes but am unable to call I keep getting 8uv1 - your call cannot be completed as dialed.    How do I...

Owize1 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! sim card new sevice

it's been 5 business days since ordering my sim card online for Nova Scotia Canada...any idea on expected timelines so I can initiate service as a new customer?? 

archer19571 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

US add on

I have a receipt for purchased add on but it isn’t activating.

Mikecooper by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos