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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26049 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37868 Views
  • 185 replies
  • 29 Bravos

Resolved! Hello

I am not able to make payment after I missed my payment Anyone here, please i need help .. Public Mobile plz

Harsh22 by Good Citizen / Bon Citoyen
  • 322 Views
  • 9 replies
  • 0 Bravos

Resolved! Can’t make calls or text!

My subscription was until October 24, which is today.Early this morning all was fine but now I’m unable to talk or text. I have updated my account with a new credit card today but it doesn’t say that I owe anything on my account. Should the payment g...

Slayqueen by Good Citizen / Bon Citoyen
  • 503 Views
  • 14 replies
  • 0 Bravos

HELP!!!!!Can't Make Phone CaLL. 3G down Anyone?????

Can't Make Phone CaLL. 3G down Anyone????? When I make phone calls says cellular Network not available for voice calls. Also my 3G network is down. Once I turn to LTE I can send out text messages. But my friend calls me say my phone was off at the sa...

VidaM by Good Citizen / Bon Citoyen
  • 603 Views
  • 18 replies
  • 0 Bravos

Resolved! Temporary turn off service

Hi, is there a way to temporarily turn off the PM phone service from my rebelious teen's phone?

FTT by Great Citizen / Super Citoyen
  • 829 Views
  • 30 replies
  • 1 Bravos

Please help - Cannot Renew Subscription

This is getting to be the most frustrating and annoying online self service platform known to mankind. I did not have money on my visa for payment today so I put money on it and now it's taken me over an hour to get absolutley no where and cannot get...

Greg82 by Great Neighbour / Super Voisin
  • 155 Views
  • 3 replies
  • 0 Bravos

PORTING FROM ROGERS

Hello, I seem to be in an endless loop getting my number ported over to Public from Rogers.  I get the confirmation sms from rogers to which I agree to in about 1 minute from receiving the text then about an hour later, I get a message from Public th...

DUANE45 by Great Neighbour / Super Voisin
  • 205 Views
  • 4 replies
  • 0 Bravos

No service, need help

I checked my account but it is active on the website, I can't receive any call or text and I can't text or call others either. Can't use my data too. This has been happening for 3 days now

genero15 by Great Neighbour / Super Voisin
  • 331 Views
  • 5 replies
  • 0 Bravos

I messages will not work

I tried all the steps provided online. Unfortunetly when i go to choose my # instead of my email it gives me this error message. i cannot send text messages from my number only my email shows up. Also people cannot text me unless i close off i messag...

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Roxy123 by Great Neighbour / Super Voisin
  • 223 Views
  • 4 replies
  • 0 Bravos

calls straight to voicemail

Hi,All my calls go straight to voicemail. I can make calls and receive texts. I have plenty of minutes, so cant be the money has ran out. I have restarted the phone, toggled on and off airplane settings... nothing works.I'm seriously thinking of ditc...

TaniaGE by Great Neighbour / Super Voisin
  • 504 Views
  • 15 replies
  • 1 Bravos

Resolved! Can't login to my account

I have trying to log in into my account. I get locked out for 1 hour on first trial. It says I have exceeded number of trial. But I am actually logging in with my correct details. Pls help. 

Okadigbo by Great Neighbour / Super Voisin
  • 261 Views
  • 5 replies
  • 0 Bravos

Resolved! How to create incident ticket in public mobile?

How to create incident ticket in public mobile for my text message service not working? After the phone transfered to public mobile. the text message doesn't work,  thanks 

J216 by Great Neighbour / Super Voisin
  • 133 Views
  • 1 replies
  • 0 Bravos

Resolved! Data plan

I see 6g,  23.00 per month plan and I have a question: 6g means each year I can have 6g data? Thanks

Xw1 by Great Neighbour / Super Voisin
  • 191 Views
  • 1 replies
  • 0 Bravos

More rings

How do I reset the number of rings before voicemail kicks in 

LinMac01 by Great Neighbour / Super Voisin
  • 132 Views
  • 1 replies
  • 0 Bravos

Refund

Hi I canceled my plan, I’m wondering when I will get a refund

Dokinjjang by Great Neighbour / Super Voisin
  • 312 Views
  • 6 replies
  • 0 Bravos

transferring today from Koodo to Public

Since this morning, my iphone has been a set of flux waiting for the transfer to be completed.  I'm not sure why there is a setting for Personal and Primary.  the personal is showing Network Selection Public Mobile, however, when I go to make a call ...

Verla by Great Neighbour / Super Voisin
  • 284 Views
  • 4 replies
  • 0 Bravos

Not getting Texts or Calls after 24 hours

I did the esim transfer last night and I'm still not receiving texts or calls, and I can't send texts but can make calls - everything else seems to be working. I confirmed the transfer with my previous provider within 10 minutes. Please help! 

SammiRae by Great Neighbour / Super Voisin
  • 247 Views
  • 6 replies
  • 0 Bravos

Contact me

Please contact me I have been trying to get in contact with someone!

Rockin by Great Neighbour / Super Voisin
  • 163 Views
  • 3 replies
  • 0 Bravos

Text Message doesn't work

I transferred one of my exiting phone number from Bell to public mobile at 3 days ago. However the text message still not working, no matter send or receive. The phone number is able to call/ received. The data is working also. Please advise how to m...

J216 by Great Neighbour / Super Voisin
  • 232 Views
  • 5 replies
  • 0 Bravos

Cancel services

I want to cancel services public mobile is charging me from 2 months but i don’t have that mobile number so how can i cancel the services. Auto pay is set up and company is charging me 16.95$ each month. 

Krishna31 by Great Neighbour / Super Voisin
  • 228 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't submit a ticket

Hi,I've entered sim pin wrong 3 times so now it's locked. Looks like I need to ask for PUK and public mobile chat helpfully sent me to a page that says I need to submit a ticket with the link... that goes back to the chat. So basically I have no idea...

Moondust by Great Neighbour / Super Voisin
  • 230 Views
  • 3 replies
  • 0 Bravos

IMEI number ?

I subscribed using  E-Sim but They said I gave the incorrect IMEI number. And my phone will not respondwhen I phone my transferred phone.# xxxxxxxxxxxxxxxxx ? This is my phones IMEI xxxxxxxxxxxxxxxxxxxPlease helpJames  

Chip5 by Great Neighbour / Super Voisin
  • 168 Views
  • 3 replies
  • 2 Bravos

Plans. Data text and talk

 Just received a text message offering a plan for $20 that included 3 GB of data. Does that also include calling and texting. I currently have a $15 plan that has a small amount of data. I’d like to subscribe to this plan however I want to make sure ...

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RSC by Great Neighbour / Super Voisin
  • 212 Views
  • 3 replies
  • 0 Bravos

Resolved! Promotions by text

Hello,My son, who has Public Mobile, receives plan promotions by text but I do not.Where can I go to sign up for these promotions ?Thank you

NatQc by Good Citizen / Bon Citoyen
  • 332 Views
  • 2 replies
  • 0 Bravos

Canada iPhone app doesn’t working

I just purchased new plan with eSIM, I’m trying to activate new phone number But Public Mobile app doesn’t working at all And I can’t login cuz login button is broken How can I activate my new eSIM

SEONGMIN by Great Neighbour / Super Voisin
  • 260 Views
  • 6 replies
  • 0 Bravos

Payment

my credit card got cancelled, I set up a new one and yet to get renewed. How long does this take? 

Ang3l by Good Citizen / Bon Citoyen
  • 377 Views
  • 12 replies
  • 0 Bravos

Resolved! Using phone in US with Canada/US plan

I have the $34/month plan which includes "50GB Data within Canada and the US at 5G Speed" and "Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++"I am planning a road trip to the US (Washington an...

rayeeh by New in Town / Nouveau en Ville
  • 327 Views
  • 3 replies
  • 0 Bravos

Change subscription and payment

Hello everyone,Last month I changed my subscription to a monthly plan and I can see the transaction has been completed. However, my current plan is until November ( as it is 3 months payment) and it shows under my account the current plan is active a...

Mariu by Good Citizen / Bon Citoyen
  • 133 Views
  • 1 replies
  • 0 Bravos
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