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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New Registration Problems

Cannot Register . Error xxx

Resolved! Old $15 plan w/ included 250MB data grandfathered?

Hi,Just wondering if anyone knows if the old $15 subscription plan with the included 250MB data is grandfathered for those of us that are still on it. It was too complex of a question to ask the PM chat bot...Thanks!

Resolved! Help - New registrant encountering multiple errors

Hi good people!Signed up for a promo plan. Paid using online and continued to port over number. Koodo sent me a msg asking to confirm porting - I replied back Yes. All was good.Then my phone isn't sending/receiving calls. The website is giving me 'Fo...

Historical information

Hi i would be interested in knowing how much data I use per month. I see PM gives a day by day summary for up to 90 days but i would just be interested in a monthly total going back a couple of years.Anyone know if that is possible?TIA

Resolved! Adding an additional line

Hello, I would like to port over my son's number to PM but can I not just do that under my ID? Do I really have to create another ID and password for another line? Thanks Steve

Resolved! $15 plan

Why $15 plan is available only for new activation?PM seems to want existing customers to pay more or moving to other providers.

Resolved! Re: Did not get any rewards/points for loyalty

My rewards are gone too. I got charged $30 instead of $20.My rewards were:Autopay reward $2Loyalty $5Refer-a-friend $3Plan is $30, minus rewards it's $20 plus HST.The old rewards didn't get converted and didn't get applied.

Resolved! top up not working

I added top up to my account but still can't make calls

Resolved! Change plan

I just changed to the 5G Canada/US Plan online. The payment has gone through, but my mobile phone didn't update the new plan information (still shows the old plan information). Help from anyone please.

I just ported my PM number to another provider -- so nothing more to say.

Post moved as OP removed the question of the post, blank post

After activation

What settings do I need to change on my iPhone settings to make it work with public mobile?

Usage History

I'm trying to download my usage history from the last few months. But the download button doesn't seem to work, and hasn't for a few weeks. Is anyone else facing the same issue? Are there any workarounds?

adding Visa information

I am trying to change/update my payment method-Visa. The card number is the same. just need to update the expiry and the CVV. When I have done several times a message saying" Sorry we havent been able to process your request please try again later"...

OK - Yesterday I signed up for the $19 plan which is showed as activated but!!

Yesterday I just signed up for the $19 1 GB plan to replace the $25 1 GB plan and it showed that I was going to be charged the $19 plus tax today on renewal but low and behold I was charged the $25 plus tax.I'm getting tired of submitting tickets to ...

Where will I find a response from CS_Agent?

Troubles to connect my new chip

Hello, I am trying to connect my new number ###-###-#### and neither can access my account **@** please I need help ASAP

My credit card is being charged without my consent

I’ve already had to cancel a credit card because it’s being charged even though I cancelled my public account a year ago when I lost my phone. Public’s “customer service” is completely useless. how can I stop this from continuing to happen as the cre...

No text message and now no wifi

Hi, There needs to be a faster way of communicating with reps. Atleast have a live chat. First it was my text not working and now the mobile data is not working. I am already logged in and I message the rep and they start asking a bunch of security q...

Usdata meant to buy Canadian data

Hi I was in the hospital and needed more data I bought gigs for $30 and bought 3 gigs of us roaming data by mistake. is there a way I can get it changed to the data I can use. I have never been to the us and have no plans of going there so it is usel...

Roaming to the US

Hello,I plan a trip to the US for ten days; how can I have a roaming service for voice calls, texts and data on my cellphone, and what is the price?

Usage history

HiI check my usage today and I noticed bunch of outgoing calls and sms that I didn't do. Is there a way to verify those messages are from my phone?

Billing

Has my plan gone up? Seeing a charge made today for an amount I’m not familiar with.

Resolved! Data not working while in US Roaming with $34 50 gb Canada US plan

Hi, I switched my public mobile subscriptions yesterday for both mine and my wife’s phones. My previous plan didn’t include any US roaming, but the new plan should have voice and data roaming to the US. We’re in New York right now and the voice works...

Transfer e sim to a different phone

How do I transfer my e sim to a different phone?

Resolved! Extra Payments than usual

My bill went up without any change in my usage of account or any Further notice all my rewards points are gone .why is that happened?

my new physical Sim card is showing NO sim & emergency call only can someone help?

I activated Public mobile sim & SIM card showing no SIM card & emergency call only after 8 hours of activationCan someone help on it ?

Resolved! Help :( Just switched from Bell, can't make or receive calls, can't send or receive text messages

Hi everyone, as a brand new Public Mobile customer, I need some help please!My wife and I have been Bell customers for many years but I got tired of paying $100 per line for basic service, so I tried signing up to Public Mobile and porting my number ...

Missing referrals

I am a legacy customer used to have 2 referral dollars per month all the way to April bill.After switching to Rewards there are Zero referrals.This is incorrect and needs to be fixed

Re: $34 50GB 5G US / Canada Plan! Available AGAIN for ALL! Offer Ends May 20th!

I'm new here. Just signed up for this plan and when I went to the US today I received a message saying I needed roaming add ons to use my phone. Calling didn't work...

Resolved! Lost access to Public Mobile account

Lost access to Public Mobile account and cannot access email, not sure what password was used. I do have-the name of the email -the phone number-card used and amount paid-I think I have the pinDo Not have DoB, username etc. as it was all randomAny he...

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