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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

wrong name on outgoing caller ID

Two people that I called for the first time today ( I am not in their contact lists) told me that my caller ID name is completely different to my actual name. The name that apparently appears as my caller ID is actually one of my friends (one of my ...

DELETE ACCOUNT NOW

I just bought a plan, your sim card activation failed, but guess what, when I attempt to log into my app, it is sending 2 step auth to my phone, which doesn't exist. And I am stuck here, cant log into the account to chat with an agent, no numbers to ...

Calling issues

Changed subscription to 4 g plan. Hasn't kicked in. Can't call out. No calls in!HELP!

Angry frustrated customer

I cannot access my sons account with the email, it keeps trying to get me set up a new subscription, which I am sure I will have to pay for again so I won't do that. Phone number has been activated since December 2022. I am having no luck at all wit...

Referral code change possible? If so, without affecting current points?

Hi, I am asking for a friend who wishes to change the referral code. Thank you!

Link to members Not activated?

Hey … sorry but I’m the farthest thing a computer geek .. never own one … I’m barely figuring on how to communicate on here!!. Truly just want to give up an let them have my money an go else where but I am also not a quitter… Is there not a way to so...

SMS NOT WORKING

Just switched to PM. Can't received nor send SMS. Phone works but phone messages not coming in. Switched to old SIM card provider .. all messages are there. How long do I have to wait?

Subscription plan change

Hi!I just changed my subscription, but since the Start on next renewal date button didn't work, I used the Start now button. Will my account be credited with what I had already payed for the previous plan? It goes without saying that it should. Any s...

I made a payment but it is not applied to my account. What can I do?

Anyone had this issue before? I started my subscription this morning but the payment was not applied to my account. My account is now suspended. What can I do?

Resolved! Can't see my subscription

When I log in, my current subscription can't be found. I'm trying to change to the current Canada-wide $29 subscription, but I have no guarantee that my old subscription will stop because I can't see it. Help!

refund

how do I get a refund? they never send a code to confirm setup so the plan is useless/worthless

Number transfer

Hi,last night i tried transfer my number to public mobile. Now i can use date and get inbound calls but i cannot make outbound calls. also didn’t get activation email from public mobile. should i delete old esim and add public mobile esim? Or would i...

esim issue

just purchase a plan plus esim card for my Samsung galaxy S20 Ultra. Tried to activate but it said my phone wasn't compatible...I Checked the IMEI ans it said it was compatible. Can you fix this?

Can't make calls or use data

I can't make outgoing calls or receive calls, or send text messages. I am using an iPhone 13 with an eSim. I have bars, but displaying only 3G service when normally it shows LTE. What are the first things to do to try and reboot the service? I've alr...

Locked Out of Account After Wrong Number Entered During Activation – No Help So Far

Hello,I’ve been trying to resolve this issue since last week with no luck.During activation, I accidentally entered the wrong number to port in. Now I’m completely locked out of my account because the OTPs are being sent to that incorrect number — wh...

transfer to another phone provider

I am trying to transfer to another phone provider, but can't receive authorization SMS message from PM. I also tried sending out Tickets via customer support, got no reply either so far since last Saturday March 29. Any suggestion?

Can't login to account or reset password as it says my email address is invalid

Can't login to account or reset password as it says my email address is invalid.This account was fine until I got locked out of another account.

Resolved! Price of the new $29 CAN-wide plan after first month

HiI want to understand what will be the price of the new limited time offer $29 CAN-wide plan after first month? There is no information provided related to it, not even in the T&C. It just says, "Offer is available for a limited time and is subject ...

Resolved! Remove Voicemail from account

all I ever get is spam callers leaving messages how can I remove this feature from my plan ?

Resolved! Cancelling SIM Card order

I am new to Public Mobile. I was activating my subscription and I ordered SIM card although I already have one from my previous provider. Can I cancel that SIM card order and transfer this number to my plan @CS_Agent?

Phone says emergency calls only

So i have a samsung s22 ultra ove had it since it came out n using public mobile the last few weeks it seems to be bouncing in and out of service mostly put of service saying emergency calls only , i just bought a brand new samsung s25ultra and I put...

How can I cancel an activation request?

In order to complete a "Transfer of Responsibility" request with Rogers, they are saying I need to cancel my request to activate my phone number through Public Mobile. I'm finding the "online-only" customer service to be entirely inadequate for this ...

SIM card

I have eSIM on my old phone and now I got and put a physical SIM card into my new phone.the new phone physical sim didn’t work, do I have to delete the eSIM from my old phone first?

Ported number but can't get incoming calls

Hi all, I ported my number from Fido to Public Mobile 2 days ago. I received a text from Fido asking me to confirm the port, and I replied yes immediately, then took out the fido sim and started my phone with just the Public Mobile e-sim. Now I can m...

Internet speed

Why immediately when I changed my plan did my 5G internet speed slow down drastically???? Previous plan was 5G and I had zero issues with speed. New plan is still 5G but is very slow and very frustrating.

Resolved! purchase ad on - more data

Hi , Three days before my allotted data was to run out , I purchased 3 more GB thru the rewards catalogue . as per info, I waited a day to see the purchase show up in my account overview . Sure enough , in the following 24 hrs it showed up as usable...