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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My supplier Bell - no texto.

I didnt receive a texto from bell. Im Waiting since yesterday, i cant not finish my activation. Is it normal?

Payment

There was an issue with my credit card. Can you try again? This happened last July as well. I paid it online and it was taken out after. Therefore, I should have a credit of $39.20. I don’t want to pay and have a payment taken out again! thanks###-#...

Cancel subscription

I crested an account for my mom that was visiting her phone number is xxx xxx xxxx and now she is leaving the country and I want to stop the service after she leaves. I tried forget email and forget password and I am still unable to get in the accou...

Service

I'm trying to end my service with public mobile and I'm having a hard time doing that

Porting my numbe

I'm trying to port my number from koodo prepaid to public mobile but it is not letting me it is asking me to contact an agent which i tried but no luck. How would i go about this?

Payment

I signed up for public mobile today and was charged for a months service. Is this the regular practice to pay for the service in advance?

Delete Account

@CS_Agent I created a login with the wrong email address and I want to delete that account

Payment taken, subscription shows issues, can't use phone

Hi,I've been subscribed for a few months and never had issues. This morning the payment was taken from my credit card but I could not receive second factor codes to my phone, so I logged in my account it showed a red error about expired subscription....

My phone won't connect incoming or outgoing calls

I've tried all the troubleshooting suggestions, and it still isn't working.

mobile service

My phone is not working

Change Email Address

The email address I have registered with public mobile is no longer active. How can I access my account?

Fraud

Hi so I am.in the middle of replacing my esim and I get this message saying that my new Sim card number is such and such a number. They'll help me restore my old Sim card if need be. Number 1 I don't have a regular Sim card. I signed up with a. Esim....

Reimbursement requested

Hi! I accidentally forgot to use my promo code for 10gb of free data when I added it this AM to my plan. I received this code 10GBLMIH4IDM for free10gb and I was hoping you would be able to give me a refund for this please. Thank you!

Suspend Account

Pleae assist to Suspend my account & remove the credit card

Re: Anyone else get overcharged?

Am also being charged the additional $5, even though I have changed to a 4G phone as per the PM texts received. NOWHERE in their texts did PUBLIC MOBILE indicate that we now also need VoLTE compatibility. What else is PM not disclosing in order to...

Resolved! Text Messages

Is it possible to recover text messages sent to my number while the number is suspended once the account is reactivated?

cancel my account

Good morning,I want to cancel my account and automatic payments. When I log in to my account, I get the following notice: “Resume Activation. Just one more step to go! Download the Public Mobile app to complete your account setup and activate your se...

Poor to no signal in Ontario

Hello,Just purchased public mobile 5G on an iphone 15 with sim card.First time connecting, listed 5G, then LTE, then 3G , most apps are timing out.Walk around home, flips connection 3G/LTE, always 1 bar, times out on almost everything.Reset network s...

Port over number did not work

HelloLast evening I tried to port over my number from Virgin, mobile to public mobile. I went from a physical virgin mobile SIM card to public mobile ESIM.I received the text by Virgin mobile asking me if I requested the transfer which I texted back ...

My data amount and usage

Hi there, I hhave a plan , or I thought I had a plan that gave me 65 GB of data. I was notified a couple of days ago that I was approaching that amount so I went into my rewards and bought 10 more GB's to allow me to make it to July 24th. When I sign...

Suddenly, the system shut down and payments are no longer possible

Urgent! The system suddenly crashed yesterday. All credit cards and debit cards failed to be bound. How can I recharge to restore the device and get it back online?What happened?

Not able to enter Promo Code when I renewed

My subscription expired. I renewed and I thought I was to receive 20% off if I selected a plan for $45/mo. I entered the promo code and Public said it was no longer valid. The Chatbot said if my account was suspended I could enter it after my servi...

Self Serve Log-In

Good morning,I have the same problem. That's the way they work—deliberately.

temporary down for maintenance

just coincidently at the exact sec im going to suspend my service, because i just spent the last 20 min monitoring activity on my accountbut the exact to the absolute exact second .....i cant do anything at all now

Retrieve deleted voicemail

Anyone know if you can retrieve a voicemail deleted from over a year ago? Eeek.

Wrong Add-on selected

Hello, I accidentally purchased the US Talk & Text add-on less than an hour ago. I have not used it because I'm still in Canada. Could you please cancel the add-on and refund the charge? Thank you.

Resolved! Cannot get to chat

Hello there How can I get to chat with customer support person?thanks,..Val

Resolved! Koodo recent plan offer to PM subscribers

I recently got an email from PM with offer to switch to Koodo for $25 / 15GB. My phone is not eSim compatible, so I was trying to find if Koodo will switch my PM sim card to Koodo sim. I can't find any answer. Anybody the same situation ? Thanks for ...

Refund on plan

Hello,I purchased a plan thinking my plan expired, but later realized I logged in using a different email. I do not need the plan purchased on this email and would like to have it refunded. It has not been activated or used. Thanks,Dilini

Invalid phone number

I'm an existing customer. Changing phone buying esim, when I try to transfer my phone number I am told invalid number. Had earlier ticket but csa stopped answering

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

My supplier Bell - no texto.

Payment

Cancel subscription

Service

Porting my numbe

Payment

Delete Account

Payment taken, subscription shows issues, can't use phone

My phone won't connect incoming or outgoing calls

mobile service

Change Email Address

Fraud

Reimbursement requested

Suspend Account

Re: Anyone else get overcharged?

Resolved! Text Messages

cancel my account

Poor to no signal in Ontario

Port over number did not work

My data amount and usage

Suddenly, the system shut down and payments are no longer possible

Not able to enter Promo Code when I renewed

Self Serve Log-In

temporary down for maintenance

Retrieve deleted voicemail

Wrong Add-on selected

Resolved! Cannot get to chat

Resolved! Koodo recent plan offer to PM subscribers

Refund on plan

Invalid phone number

Can use esim on new device

Rewards

3G shutdown phone compatibility

Iphone xr to iphone 14 sim to esim

Password logging in issues