[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Using an Add-On Without a Plan?
This sounds stupid, but can I buy and use an add-on without purchasing a plan. Thanks
Resolved! eSIM Support by PM
I am upgrading to the new iPhone 11 Pro which has a virtual eSIM as well as has a standard physical SIM slot. I would like like PM to be active on the eSIM leaving the physical SIM slot available for an International Travel SIM. Lucky Mobile is suppo...
Resolved! Réinitialisation des données
Les données et les minutes d'appel sont-elles réinitialisées à la même date que le paiement mensuel?
Resolved! Phone not ringing, calls going straight to voice mail
I've been having issues for a few weeks with my phone not ringing, and calls going straight to VM. It's definitely not an issue with my phone being on silent or do-not-disturb. I have a new iPhone 11 which I got in September. Other people having th...
Query
On Oct. 30 I set-up a change plan for Nov. 9, from $10.00/month to $40.00/month. The system accepted the change and the total of $45.20 was taken and available funds showed on my account for $40.00. However, when I attempted to use my cellular signal...
I got a text message to contact a mod
Im suppose to contact a mod About swtiching my number to another carrier but ive changed my mind and want to stay with public moblie
Resolved! Plan change
Hey all, just changed my plan i had a 40$ plan and balance of 28$ . I switched to a plan for 25$ i now have 3$ left and says it successfully changed my plan (today is new cycle date) butni am unable to call or anything and am unable to contact an age...
Can't Complete Activation
I reach to the last step of my SIM activation, but when I press on activate, I get an error that my transaction can't be processed asking me to check my card details although the amount is 0 and I didn't add any card details in the page! I have been ...
SIM card used on unlocked Samsung phone
Hello.I cannot use a Samsung phone even though it is unlocked. It says I need to provide the PIN number. The problem is that I don't remember the PIN number. Is there any way to find out about PIN number?
Resolved! Damaged packaging - safe to use?
The sim card envelope has been ripped in half but the shipping packaging from Amazon was intact. Is it safe to use? I am worried it may have been tampered with or the sim card # may have been accessed.Product came as pictured
$7.69 Sim Card @Amazon.ca
Looks like Amazon.ca (not a 3rd party) is selling the Public Mobile sim card for $7.69 instead of $10.00! Check it out here! You can get free shipping with an Amazon Prime trial!
Paypal short code messaging not arriving on my phone
Hi community, I am a PM user for a few months now but when I tried to change my payment options on PayPal today I was not able to receive the text messages they sent out. I called their hotline and as expected they blame my phone provider (PM obvious...
Promo not showing
I signed up as a new client before midnight on October 27th. There was a promo, get a free month, which expired that night a midnight. I understood it would show on my account and credit so I wouldn't have to pay in the second month. I don't see t...
Resolved! Billing Error
Last month, PM did not apply my rewards points, how do I know PM will apply both last and this month. My Available Fund - is it the rewards points?
international text
hii am in toronto ,but i am not able to send international text (India) it always says error 38
Why Public?
This isn't really a question. I just want to say that Public's "Community" system works like a charm for me. I seem to get answers to questions almost immediately. Not only that, you get a variety of responses so that your query is well answered...
Number change
I had a pay as you go account with koodo and want to switch over my number but its saying it's not available
Resolved! charges outside my pay period
Hi,My payment is on the 15th of the month but I see charges on the 12 and 13th of the month. I don't understand why.I did make a change to my plan (downgrade to the $15 plan a few days before the due date) but I assume the new plan to have started on...
Resolved! Sign up now or wait for Black Friday?
Hey, I am looking to switch over from Telus. I was wondering if I should wait for Black Friday sales or do it now and get the $10/6 months. I'm probably signing up for the $40 plan as I usually don't need anything over 4GB for data. I've also seen th...
regarding payment
hello,i have done the rechage of 15$ wit tax it was 17.25$. also i have done top up of 10$ . but till today the rechage has not been done. i feel i got cheated by the company. i have attached the proof below. Because of you people the interview for m...
Resolved! $10 of for 6 months promo
I just signed up with Public Mobile on the 15th of November.The $10 off promo hadn't been posted yet when I activated my account - will I still qualify for the deal? There's no discount showing on my account page - will it show up later?
question on the payment and reward
I suspend the service at end of October, It is suppose renew around Nov 11, when I resume my service on Nov 17, I found there is no community reward showing on my account, but I got October badge, and also it shows "plan expired" , So I made a paymen...
add on was not applied to my account
I was going to travel in the US and purchased Add ons and was charged $23 dollars. the one time fee of $2 was also on top of that. When arriving in the US my texting told me that my current plan does not include US Roaming text messaging...... lookin...
About my bill
This month i payied 31$ but every month from 9 years i paid 24$ .why now i paid more
Not Getting New Voicemail Notifications
I am not getting any new Voicemail notifications (or the little red icon) when a voicemail message is left for me. I can call in to check my messages and receive voicemails, but am just not getting any type of notification saying that it is there. I...
Data not Resetting after Paying for Renewal
Hi there,So im having issues with my data. It was paid for on November 19. Im currently using the $180 15GB, 4G LTE/90 days plan, the old plan which is no longer available to new customers but old customers can still have access to it. It shows that ...
Resolved! Activating New Plan but New Sim Card is Invalid
I ordered my SIM card from PublicMobile website, which arrived today and I was about to activate a new plan. I started with Step 1 "Let's get started" filling out SIM Card Details, Account information, so on. I submitted and went to Step 2 "Phone Num...
Resolved! International Charges
I live in Canada. If I get a call or text from a US number or if I call or text a US number while I am in Canada do I get extra charges for it?
Resolved! Purchase of Sim Card
Hi. I purchased a sim card on November 12, 2019. I haven't received it yet. I looked at the confirmation email and it shows my address as incorrect. I have since edited by address. So I would like to know if I will be receiving my sim card short...
