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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1796 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3542 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33111 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44762 Views
  • 182 replies
  • 30 Bravos

UNABLE to send text msgs

I can make and recieve phone calls and recieve text msgs but can never respond....tied my public mobile sim in another phone and i am having the same issue so it is account related not phone related. Can someone help reset my account so i can send tx...

brandonci97 by Great Neighbour / Super Voisin
  • 977 Views
  • 5 replies
  • 0 Bravos

Voucher Locations TO

Hi, Does anyone know of any grocery retailers in Toronto, ON that sell PM vouchers? I'm looking for one that can be classified as a grocery merchant for credit card cashback.  Also, is there ever any fee for purchasing PM vouchers in person? (Other t...

chrstyles by Good Citizen / Bon Citoyen
  • 3017 Views
  • 8 replies
  • 0 Bravos

Resolved! Service renewal.

Hello,  I am set up for auto pay and renewal but my service hasn’t renewed. Could I please get a hand processing a payment with the info I have on file and renewing my plan? Thanks

canuckfan77 by Good Citizen / Bon Citoyen
  • 2555 Views
  • 10 replies
  • 0 Bravos

Renewal of service

My husband and I purchased our service at the same time and he has received renewal effective May 15 after an auto payment was processed. The auto payment for my service was also processed on the 14th and I received notice that the service does not r...

LynneL by Great Neighbour / Super Voisin
  • 495 Views
  • 1 replies
  • 0 Bravos

Paying with a UK credit card?

Hi there,  Me and my partner are travelling to Canada in a couple of weeks and I plan to buy a prepaid 30-day sim to use in my phone. The issue I'm having is how I'll pay for this, as my credit cards are not registered in Canada.  I've heard about pr...

Andyhicks92 by Great Neighbour / Super Voisin
  • 1050 Views
  • 3 replies
  • 1 Bravos

locked out of account

  i have pmed team_moderators over 3 hours nows, no one has contacted me.I forgot my password, then got locked out. i need a moderator to help seems none online really getting frustrated

Warrior by Good Citizen / Bon Citoyen
  • 1828 Views
  • 12 replies
  • 0 Bravos

Resolved! Porting from PC Mobile

Good Morning/Afternoon/Evening, I'm trying to port from PC Mobile, could a moderator help me to do this? (Got all my account info here ready for a private message, just don't know where to send it to yet).  Thanks!Rob

rwilson775 by Great Neighbour / Super Voisin
  • 1292 Views
  • 3 replies
  • 0 Bravos

Does Customer Service still call you to help you solve issues?

I have 3 Public Mobile accounts with the most recent activated in April 2018 on the $30 per 30 Days plan. The most recent number suddenly stopped working. No incoming or outgoing calls. If I try to call the number I get "You have reached a number tha...

glblanc by Good Citizen / Bon Citoyen
  • 1680 Views
  • 16 replies
  • 0 Bravos

Posting Messages and Linking to other websites

Just my two cents! This is a word of advice for those who add web links to their messages. When you click on 'Insert/edit Link' enter the relevant information. When you get to the target, you have two options: Open in Current Page and Open in New Pag...

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mpcdesign by Mayor / Maire
  • 704 Views
  • 3 replies
  • 5 Bravos

incoming and outgoing Texts are not connecting

Hello, I am having trouble receiving and sending texts. I have had this problem since I started with PM in April 2017. I am using an IPhone 5 and it seems to happen to both android and IPhone users. The problem may be related to the "waiting for acti...

jaykwarren by Great Neighbour / Super Voisin
  • 779 Views
  • 3 replies
  • 0 Bravos

Texting Services

Hello All, Wondering if anyone is having concerns regarding texting.  I know for a fact some of my texts haven’t been received by a recipient on Rogers. Some other recipients reply’s indicate they haven’t received all my information as well. Now I kn...

Brent01 by Good Citizen / Bon Citoyen
  • 1785 Views
  • 11 replies
  • 0 Bravos

Coverage in Quebec

I'll be up in Rouyn Noranda for a bit, how the coverage up there?

yuhuil by Great Neighbour / Super Voisin
  • 887 Views
  • 1 replies
  • 0 Bravos

Resolved! How to block and unblock incoming callers?

I accidentally blocked my boyfriend's number (oops).  He goes straight to voicemail when he calls me.  How do I unblock him?  and How do I block people?

miranda by Good Citizen / Bon Citoyen
  • 1622 Views
  • 4 replies
  • 0 Bravos

Resolved! Unlimited Text and Picture Messages

Hi everyone,  I recently joined PM and I have the following plan.  https://www.publicmobile.ca/en/bc/plans/30for500MB-3Gspeed There it says that I have unlimited picture messaging. However if I turn off my data, it seems that I cannot send MMS. Also ...

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Cheetah24 by Town Hero / Héro de la Ville
  • 2203 Views
  • 4 replies
  • 0 Bravos

Resolved! 3.5hrs later, and still no joy !!

4pm wally' employee activated SIM card and provided a copy of the PM Online activation "transaction summary" which included a acc't # . Approx. 2 hrs later  i received a text from PubMob telling me to go to PB.ca>contact us,  for SIM activation.Which...

dougc by Great Citizen / Super Citoyen
  • 2931 Views
  • 25 replies
  • 0 Bravos

Problème d'activation

Bonjour j'ai activé mon compte à Walmart et je l'ai complété chez moi. Cependant, lorsque j'ai eu finit d'activer le compte j'ai constaté que je ne pouvais pas recevoir d'appels. Je peux bien effectuer des appels sortants mais ne peux pas recevoir de...

Fatheddine by Great Neighbour / Super Voisin
  • 633 Views
  • 2 replies
  • 0 Bravos

Help

Trying to reactivate my plan I have a voucher but still would not let me use it.any help would be appreciatedthanksAndy

AndyAvik by Great Neighbour / Super Voisin
  • 2180 Views
  • 8 replies
  • 0 Bravos

Resolved! START RUNNING AWAY....QUICKLY

Before you make and strange decisions to work with this company. Save yourself a LOT of time, headache maybe even a few bucks! (top addon for data is 1GB @ $30) This company has only this place for you to contact them. If you ever need help you have ...

mattspec by Good Citizen / Bon Citoyen
  • 3396 Views
  • 16 replies
  • 0 Bravos

Plans And Credit Score Question

Hey Everyone, I'm new to Publicmobile and new to Canada so I have few questions regarding plans and how these plans help build credit scores. So I just moved to Montreal from the U.S and I am still using my T-Mobile phone number since I have a 90-day...

rafaaasbali by Good Citizen / Bon Citoyen
  • 5365 Views
  • 11 replies
  • 1 Bravos

Can't call enbridge

Embridge changed their phone number to #2030.... but I can't dial this number on my PM phone....help!

tomsychau by Good Citizen / Bon Citoyen
  • 1246 Views
  • 4 replies
  • 0 Bravos

Not Registered on Network

Hi, I recently opened an account and registered my SIM card as well online. But when I tried using the new line, "Not registered on network" keeps poping up. It doesn't read the SIM card. I know if phones aren't unlocked then you might come to this p...

mujeebludin by Great Neighbour / Super Voisin
  • 1956 Views
  • 8 replies
  • 0 Bravos

Resolved! My new credit card cannot be added to the system

Hi there,Recently I changed my credit card, and when I tried to replace it in my profile, it was declined. I tried it several times, and even I did it once while I was on the phone with Visa. The support person confirmed my information matched with m...

rushenas by Great Neighbour / Super Voisin
  • 2567 Views
  • 6 replies
  • 0 Bravos

Resolved! Verizon HTC One M8 Not a Verizon SIM error.

Brought my phone from the US, the HTC One M8 is supposed to be compatible with Public Mobile, but when I insert the SIM card I get: "Non Verizon SIM" Verizon states this phone is not locked to their network.

Caller ID Question

Interesting situation with me. My Caller ID name shows up as my firstname and then the name of the company I used to work for.  This happened because my number used to be on a corporate account controlled by my old employer (who was with Rogers). So ...

chris0303 by Great Neighbour / Super Voisin
  • 2184 Views
  • 13 replies
  • 0 Bravos

Data add ons

I bought 2 $10 data add ons.  My overview says I have used some of one, but I haven't been able to connect to the internet since I bought it.  Why is this? I have bought add ons before and not had this problem.

Gregory24 by Great Neighbour / Super Voisin
  • 630 Views
  • 2 replies
  • 0 Bravos

Data and Add-ons

I added 200 MB of Data and my history shows it was paid for on May 13th. does not show in add-ons It does Say in the payment history Do-Not-Use- 200MB of data and the charge added to remove $10 of credit thanks for helping if you can

Janeo by Great Neighbour / Super Voisin
  • 1403 Views
  • 8 replies
  • 0 Bravos

Resolved! 867/northern/territories area code

Can I get a PM phone number for the North when signing up or switching numbers? The last info I could find on this was quite old but I think you can do it now. I’m looking for a Yellowknife number in particular. 867-444/445/446/447 If someone has the...

awcm by Great Neighbour / Super Voisin
  • 1106 Views
  • 1 replies
  • 0 Bravos
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