Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I called the Walmart before I head out and the guy on the phone was friendly and knew what I wanted. I mentioned PM and the plan and he already told me that there was a $20 bonus credit for it. I also mentioned that I have a referral and he also ex...
Hey there Public Mobile Family! Current Plan: $25 (Calling & Texting Plan) - EXPIRED TODAY!Yesterday I upgraded my plan to $50/month (Calling, Texting, Data) and set it to "Change on next renewal date"$50 Plan did NOT renew, and my account has been s...
Hi everyone, Is there a method to sign out of all public mobile promotional and marketing sms? I had been getting some sms about koodo promotions and was wondering whether there's a method to sign out. I would still like to be notified about the pla...
I switched my Samsung A5 to your service a couple of days ago. The SIM card in my phone doesnt work. I can't get my Data to work and I can only call out on my phone. My phone cant recieve calls. Can I replace my SIM card or is there a way to fix i...
When I initially signed up with Public Mobile at the local Walmart store, I was never asked who referred me to Public Mobile. A security guard at my wife's work is the one who told us about Public Mobile. Is it possible to retroactively give him refe...
Hi, my plan is $120 per 90 days, my data is 6G, please let me know what the data speed for this plan?
Hi there! I'm looking to buy a new phone through ebay.ca and wondering to know if it's safe to assume that any phne that works with Telus and/or Koodo will work with PM?
Hello. I am going on vacation, and would like to use Wi-Fi on the move. But I have forgotten what my PIN number is. How can I verify it?
Hello all, I just activated my public mobile sim card and selected the $20 unlimited talk plan. I was wondering, does it also include unlimited texting within province?
So far I've had to put $190 dollars into my account for a 6GB per month account. I've opened this on 17th May, it is now 22nd June. So that means I've paid $190 for 5 weeks of service. Clearly something has gone very wrong with the service. Please ...
Hi, Im switching out of Pc mobile into Public mobile for the $40 promotion plan. Although im having difficulties because i dont know how to do the switch. I dont want to buy the sim card and activate an account and then have 2 phone bills. Can you...
I just switched over and selected the 4 gig plan for 40$ i only need the data portion of this as it’s for my iPad. However its data on the plan is only 3G. I need the 4lte or whatever. How do I switch my plan I just activated it yesterday
hi, i cant believe u guys dont have this stuff on file so that when we need something done we dont have to go thru all this rigamorole of verification...i mean if your pc knows to put my email and password in signin then it shood b able 2 accomplish ...
I am joining soon to Public Mobile, but can the referrer be someone switching to PM right after I do? My friend referred, or recommended, us to try Public Mobile, but they haven't tried/switched to it yet but researched the plans here are pretty good...
Got a text offer from PM on Monday to transfer to Koodo, decide to do it on the same day, ordered the plan with SIM card on Koodo's website. It's Friday afternoon now, no shipment notice from Koodo, and no way to get hold with anyone from Koodo to ch...
I would appreciate some help understanding the pricing of my plan. In the "My Plan & Add-ons" page it says that my plan includes:Unlimited International TextUnlimited Provincial Talkfor $27 per 30 Days In the "Payment History" page it says:Jun 2, 201...
Wanted to say I had a great experience activating my Public Mobile line here - the rep knew exactly what I wanted and went through the whole process in 10 minutes. Got my referral code in, gave me a free SIM, in and out quickly and painlessly.Best pa...
Hello,I was a customer up until the Koodo text to switch to the $100 credit $40/4gb month deal. Now trying to sign My 2 kids up for the $40/4gb 3G deal. I realize I left PM but why disable my login to my account? Can I not use this email address aga...
Just went on PM last night via walmart. have tried restarting phone, reinstalling sim card, resetting network. airplane mode on/off/. data on/off. No success. on 4gb plan. Frustrating! texting/calls work perfect. If I factory reset, will my contacts ...
Hi guys, How do I resolve this issue? People I normally call who are obviously local now all return the message, this is long distsance and you do not have a long distsance plan. I have province wide unlimted calling and i've only noticed this issue...
I know that Public Mobile and Koodo are part of Telus. Have read that PM is suggesting to switch to Koodo. Is there a plan to faze out PM?
Hi, I tried to set up my new account on Public Mobile, I was porting the number, While activating on the final step where i gave my payment detail, The process failed saying that there was issue with the credit card company processing the request. Ho...
Just purchases 2 add ons for upcoming us travel.1. 1GB of data2. Unlimited Tex When checking in My Account under My Data & Add-Ons. I can only seeUS Roaming - 1 GB Data (10-day)0 / 1000 MB Should I see also US Roaming - Unlimited Text????? Thanks ...
Hi,I got my sim yesterday, made an account and it wouldn't sign in. I knew the password was correct, so I said whatever I'll reset. I still have not gotten the email, and I even tried again this morning. The sim is already active and paid for yet can...
I just read through the detailed thread in the knowledge base section on US Roaming, which was very helpful. My question is does anyone have any idea when the MMS messaging will be a go in this add on. I know they said it is coming down the pipe, but...
Hey there Public Mobile family, I am currently looking at the $50/month Unlimited Canada-Wide, Unlimited International Text, and 6.5 GB Data (3G). I am choosing this plan, becuase it offers the MOST amount of data. I would prefer to have 16.5GB of 3...
Hi,I am using the $10 plan with 50min call and 50 message. It worked well in the first month. But I can't call and other people can't call me too. When I was calling people, it told me"I can't call long distance."But I just call people in the same ci...
Hello, New text messages have stopped showing up in my messaging app. They briefly appear as a notification at the top of my screen only. I can send messages, but they don't appear in the chat window. I've tried restarting my phone, taking out the ba...
Hi there , my sim card is doesn,t work from the beganing also i paid twice the monthly payment the sim card number8912230000xxxxxxxxx .i want transfer my charter from charter mobil number to public the number 514-xxx-xxxx and give my two months credi...
Why is this so impossible with Public Mobile? I just want a new sim with my old phone number in a new phone and I cannot accomplish this SIMPLE BLOODY TASK.HOW THE HELL DO I DO THIS?!
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