[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Sim cards are not working :(
I work for a retailer and some of the sim cards we have ordered aren't working.Ex)-Some sim cards are not readable (Tested on multiple unlocked phones)-When going through activation, it won't detect the sim card #. Or it would say "Invalid sim card" ...
Changing my current plan to previous plan
I changed my plan to $15 plan with 100 min call duration three days ago or more ,but now I’m not interested in continuing this plan anymore because it has not been activated yet.I would like to change the plan to the previous one($10 plan) and refund...
Is there a way to keep my old number?
Thinking about coming over to PM. Is there a way that I can keep my current number from my old provider?
Resolved! us calling
I apoligize , as this has probably been asked before, but I remain confused on what add-on I require for an upcoming trip to Florida. I will need to make calls to Canada, but will not need text. Do I buy US roaming -unlimited talk for $8or Do I buy ...
Couldn’t get into my account
Hi, I signed my account last month, and I want to get into my account to do the payment. However it couldn’t make it, even though I try to forget the password, it shows my email is not match the email address. So I couldn’t continue to do next step, ...
PMLOVE2019 code
Hey Guys, Can I use PMLOVE2019 at my existing plan? I am having 40$ plan, I was wondering if there are any data addon promos going on. Will PMLOVE2019 code work? if yes, how to add it to my exisiting plan? Cheers! Rahul
Resolved! Are there any good black Friday deals for existing Public Mobile users?
Hey Guys. I had a question here, or rather need help. Are there any good black Friday deals for existing Public Mobile users? Regards,Rahul
Losing message
hello,I joined a plan of Public Mobile a month ago. My address is Barrhaven Ottawa, Canada. My colleague sent me a text message at 5:31am in the morning, I received it at 6:30pm in the afternoon. few days ago. when I sent voice message to my husband...
Resolved! When trying to sign up it says my SIM card is invalid but it is working
I am currently with KOODO with an iPhone 6S. When I type in my SIM card number, PM says it is an invalid number. I have double checked my SIM card number on screen and by removing it. I am typing it in correctly.
account creation problems
had problems creating and loading the sim card for a new account.I got to the processing stage and the next page came up "error 404"i have tried to go to the my service section of public mobile. It will not accept my phone number. Also attempted t...
Resolved! Cell Tower Coverage
I work occasionally out of town in Barrhead Ab area. From what I have found out the nearest cell tower is approx 6-7 km from my location. My signal out there is 2 bars at the best of times and goes out quite often - even if I'm stationary all day. An...
Resolved! Promotion plan ending today
If I buy a SIM card today online but can’t activate my phone would I still qualify for the 10$off promotion?
Cancel the account
Hello.so we noticed that the SIM card isn't working. We want to cancel the current account and make a new one. Also, I want to get refund on the current account. How would I do that? Also, I would like to have the company's phone number. Does anyone ...
Just registered with Public Mobile, my phone is asking me to "enter network unlock code"
I tried 1234 which someone said to try and it didn't work. What should do from here, do I need to talk to a moderator?
Resolved! Issues with auto pay
So I have had my service with public mobile for well over a year and it's always been set up with the same credit card for auto pay. Yesterday was renewal day and I received a text as if payment went through correctly, however today none of my messag...
Resolved! Can no longer make calls
I have a $15/month plan that includes 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes. In the last few weeks, I can no longer make calls to Canadian phone numbers. When calling the response is simply that I don't have the proper Add-On or...
Resolved! Looking for clarification: voucher expiry
I'm considering buying a few hundred dollars worth of payment vouchers to apply to my account. The online terms of service says that funds applied to your account don't expire so long as you have an active plan (which I do; I currently pay for my pla...
Resolved! $20 US roaming talk/text/data bundle is not showing up for me to purchase, why?
10 days ago I was able to purchase the US Roaming $20 talk/text/data bundle, but now it's not there when I click "purchase add-ons" from my overview page. Under the Bundles column, there's only the $15 talk/text bundle. I've talked to a moderator, ...
Resolved! My $1 loyalty and $2 autopay were not applied to my account for this month.
My $1 loyalty and $2 autopay were not applied to my account for this month.The account now shows $3 available balance. If that $3 will be applied to Dec bill then I lost $3 for november month. Please help!
Resolved! Can I suspend my plan if I am going on vacation?
Hello, I just joined public mobile with $10 off for 6 months.Within the 6 months, I might go on vacation for 3 to 3.5 months outside the country. I won't need my Canadian plan or roaming this time and want to suspend my plan while I am away. Whether...
Cant receive landline calls and confusion with plan deals
My partner and myself just signed up to Public mobiles $40 plan 4.5gb with $10 off for 6 months yesterday instore. The consulatant said the $10 off would be passed on by public mobile after we paid the $40. When I log onto our accounts it says our av...
Number Port In and Out
My PM number is XXX-XXX-XXXX.My Fido Number is YYY-YYY-YYYY.Just wonder if I can firstly port out XXX-XXX-XXXX to Bell, Telus or Freedom (for temporary international roaming purpose), and after several hours or days, port in YYY-YYY-YYYY from Fido to...
Cant reset my password for my log in to my account
Hi, I am able to get into the community but I can't seem to log in to my account. When I choose the reset password option to have an email sent to reset my account, nothing happens. Please help me get back into my account thanks!
Resolved! What phone should I get when going with Public Mobile
Hi! My GF is currently with Koodo and will be buying a new phone. She wants to go with Public Mobile with this new phone. From what I understand, she just needs to buy an unlocked phone (on Ebay, or Best Buy, or something like that) get the SIM card ...
Resolved! Creat a new account
How to creat a new account switch from another company?
Resolved! Use of data on a trip in Canada
I have the $35/ per month. I live in Ottawa and I will be in Montreal for the weekend.I want to know if I can use data in Montreal under my plan or if I will be using roaming.Thanks.Louisa
question regarding expired credit card on autopay
Hello everyone, I am having a wee bit of a problem and need some help to know what to do.I usually am more on top of things but I am going through some of rough time and I guess I wasn't really thinking. Here's the problem: I had received a few text...
Can not receive calls
It's been 5 days since I activated the SIM card with a 40 $ plán and I still can not receive calls from the others. I restart the phone, went to London Drugs to get some help but no one could help mé. What's going on??
My $2.00 d/c was not applied to my last bil
I am on automactic payment plan and was charged the $.2.00 How do I get anyone to fix this
