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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New Service Not Working

Hi,I signed up for service yeserday with a request to port a number from my Telus landline.My landline is still working and my cell phone isn't. In the welcome email it said it could take up to two hours to port the number, its now been eighteen ho...

Outgoing calls deactivated and extra chargers added to account

Hello, my outgoing calls were randomly deactivated today. I can still receive incoming but when I try to make an outgoing call, it tells me that this hasn’t been activated in my plan. However, I’ve been using the same plan for years. What do I do? Al...

Resolved! Weird errors make me feel uneasy regarding payment

My bill is due tomorrow. I have 60 dollar balance in my account from a payment card. Balance due states 0 dollars even though I should owe 40. I keep getting texts saying I don't have enough funds in my account. Is my plan cancelled? What is happenin...

Data not working on my account

Hi there ,I registered for an account 2 days ago, my calling and text are working but my 500mb+500mb for data is not working. What can I do to solve this?

Resolved! Can't make calls

Hi,I just added the $15 international calls add-on but it won't let me actually make any calls - I'm on the $35 plan which includes Talk so I'm not sure why this isn't working?Thanks

Resolved! Signal strength

I live in the Ottawa/Gatineau area and travel all over the city pretty regularly. It is quite rare that I will see that I have full bars. When on the Gatineau side, I often have zero bars. However, I always still seem to have a signal. The strangest ...

Can you forward an old number to your new pay-as-you-go plan?

session desactivee avant le delai final

Bonjourjuste hier mon compte m;indiquait ke jai juska 18 mars 23.59 minutes pour effectuer un payement ou sinon mon compte sera desactive, ..et aujourdhui le 18 mars a 11h du matin je me connecte pour effectuer un payment et voila ke ma session est d...

Resolved! Changing payment date to later in the month

Hi everyoneCurrently my payment comes out between the 13th-15th of each month. Is there any way to change the payment date to later in the month? It just would help with the rest of the bills/payments in my situation. Thanks

Unable to make phone calls

Hi, I am unable to make phone calls and it says I do not have this as part of my plan when I know I do as I had this plan for years now, I need to make a call that is exteremly important and it won't let me. This is beyone unacceptable or even tolera...

Self Serve Login issue.

Hi,Just wondering if anyone one encounted the issue where when you login to your self serve account it loads but the the only thing that displays is a "Hello" Message and nothing else loads.

Resolved! US ADD_on

I added the US roaming addon for 10 days of data/talk/text. It worked fine for the 10 days. Then I had to add the same addon for an additional 10 days for 20$ but it added data only instead and no text or talk. I needed the text and talk so I had to...

Can I use the Redmi Note 7 on Public Mobile?

Here is a link to the phone: https://www.aliexpress.com/store/product/Xiaomi-Redmi-Note-7-4GB-RAM-64GB-ROM-Snapdragon-660-Octa-Core-48MP-Dual-Camera-4000mAh/2800188_32969882551.html?spm=2114.12010615.8148356.7.6a004f3e8gASmr&spm=a2g1y.12024536.hotSpo...

Does the Moto g 6 or g7 work with 4 g LTE on Public Mobile? any first hand experience?

Let me know. Thanks.

About Voicemail: Busy, Holiday and Personal Greetings

Hi everyone, I have been trying to set up a personal greeting and during the process I was just wondering what is the difference between Holiday, Busy and Personal greetings. I couldn't find anywhere in the forum which explains when these three are ...

90 days plans

Do the 90 days plans ever get any specials like the 30 days ones? If not that would be a nice thing to have.

Resolved! Need help porting number over. Does not work

Hi, I need help porting my existing number over to Public Mobile. I am porting an existing number from another pre-paid service, Speakout 7 eleven. I filled in to the change number form from the self serve, and it asked for existing number to port ...

Resolved! Sorry, we cannot complete your call, you do not have the required long distance add on

"Sorry, we cannot complete your call, you do not have the required long distance add on."This message started yesterday. I also cannot send a message. (in my account i used 12 messages out of 50) I stay in Toronto all the time. I have Canada wide pla...

No Service

I referred a friend and he signed up on line and everything went through and credit card was billed but when trying to create an account it keeps saying the number is not active and that has been hrs. ago.What is our next step

sought a PUK 8 hours ago still waiting for one

I sought a PUK 8 hours ago still waiting for one. Sent private messages to Mods but no response so far. I ported over my active line from FIDO. Now the FiDO line is inactive. The Public sim is in the phone, no network providers selected msg since ph...

Resolved! thinking about changing my plan and had a few questions

I'm currently on the 25 dollars plan that includes international text and unlimited province wide calling. I see there is a new plan for 25 dollars that 500 megs of data with 500 megs of bonus data (with top up) at 3g speed. also the calling in Cana...

Porting from Rogers Business Plan

Hi I am new to PM and my old number is under a Rogers Business Plan.Now I need to port that number to PM, so what info do I need?Tried the "change phone number" but it always give page error message when checking number eligibility.

Had enough...

How do I get a refund for the month that I have paid for? I've had no response from the moderators who apparently run this program. It's been over 48 hours. Nobody can expect a business to run like this. I'll find another provider who is willing to h...

$50 public mobile cards that didn't work

Why is it sometimes I put money on for my plan and it doesn't renew where does the money go when it doesn't renew I do not like your service about six times I have put money on for my plan and it doesn't go through so I end up paying double

Resolved! Porting from Chatr to PM

Hi,Not sure if I should post here, but asking for experiences from others regarding porting from CHatr to PM. We have 2 SIMS - chats & PM. I would like to port the Chatr number to the active PM SIM. I would then like to use the same Chatr SIM and acc...

Resolved! Best way to activate two accounts...

What is the Best way to activate two accounts under one person’s name with the “same” credit card? I realize that two different emails should be used for user names, but I read somewhere that the dates should be different when the accounts are paid 3...

Resolved! World Wide Texting

Good Afternoon - I will be in Europe for a 12 day period and I am wondering if I will be ableto use my phone WITHOUT extra roaming charges, etc.I do not know where to go for this type of info with Public Mobile.

Resolved! No Data

Hello. I have a $35 plan that is supposed to have 1Gb+500Mb. My plan auto renews every 30th of the month. Today is the 17th of the month and i know i havent used up all my data but when i go to Overview in my acount it says "You currently don't have...

Resolved! How do I change plan before the renewal day (which is April 6)?

Creating Account - Phone number already used

I cannot create an account because my phone number has already been used, so now I am stuck in a loop Problem: Cannot create an account Errors encountered:1) Error when setting up SIM2) Email address not working so I can't log in3) Can't setup a new ...

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