Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased us roaming adon in error. How do o cancel that
Ok so it charged one of my credit cards via auto pay that declined. This morning I went in around 6:30 am to top it off but it kept saying I had a balance so I went ahead and paid an amount instead of paying amount due. Still no service........I need...
Hi, I accidently double billed myself in the paymemt window when I hit submit twice and I was charged twice on my card. May i get some help with that? Thanks
I would like to switch phones from a Moto G to an iPhone 6s. What is the process of moving my account to an entirely new phone that's also a different brand? I also know that the SIM card I have now is too big for my new phone so can public mobile se...
My brother went to Wal-Mart in Hamilton Ontario to pickup a sim card in electronic section where they have all prepaid and stuff. He asked for pm sim associate had no idea about pm sim card. Maybe he doesn't know that's was few days ago. Do he suppos...
Let me preface, I realize this isn't directly a Public Mobile issue, but I want to get some answers from the community. I have a cottage near Carnarvon, which is in Haliburton Highlands, near Hwy 35/118. I had been with Rogers for many many years pri...
It's great to see progress on my title moved from model to town in 2 weeksThanks guy for appreciating and supporting my efforts.
@CS_Agent I am trying to submit payment but I keep getting the following message: Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charge...
Hello team, I have recently changed my wife's plan as she still got a lot of data on her account. So instead of picking the 12 GB I picked the 6GB as she can carry those 12GB remaining balance I think. Nonetheless, I have paid her bill on the 25th of...
Just found out my account was suspended today. I was on Autopay but it seems its been deactivated for some reason. I just reactivated using the self serve option in *611. Was wondering if anyone has done this and how long did it take for the autopay ...
Hello, I have just opened my second account, which I topped up with $50. I selected 30 day, Province calling,Global text and 1 Gb Data 3G. When everything was said and done, it defaulted to a $10 plan. I need this changed to the above mentioned which...
I am looking to switch to a corporate plan from a different provider but i started a new 90 day cycle. do I get a prorated refund if I switch now? thanks
I was able to successfully port my number over from Bell. I have updated the iOS and ran the unlockit link to update my APN settings. I have an iPhone 5. Still no data or voice. The only spot I can update APN is under personal hotspot. I don't see al...
Hi,I currently live in Ontario and have only province wide calling on the $120/12GB/90day plan.I am going on a road trip to New Brunswick and then to the US. I was wondering if I could still recieve calls while out of province? Also will I be able to...
I am on autopay, and I can see on my credit card that the payment to PM is pending, waiting for clearance. Still PM wants me to pay. When I try to pay, I get Unable to process this transaction. Sorry, we are unable to verify your credit card informat...
I think I broke the autopay reward system now ScenarioI had an old 90 day plan on my accountI future dated to plan change to the $25 talk & text promo planI changed my mind so I cancelled the future plan change Now for last two bill cycles, for some...
We recently switched my wife's and my account to the new 12gb+6gb plan we got billed properly for it however it kept us on out current 30 day billing cycle vs new 90 day...so our accounts show the 30 day cycle paid and avail 114 and 106 respectfully....
Can anyone tell me if a number transfer will terminate the service at my previous porvider? I seem to remember this working this way in the past but am not sure. Thank you.
Couldn't find a definite answer and scared to do it myself and lock into one of these new 'value added' plans. But if you schedule a plan change now for your renewal date in say 80 days, can you cancel the plan change before that time and keep your c...
[••Sorry In Advance - THIS IS LONG!!!!••] So, normally I don't actually have much of a problem with Public Mobiles service, their customer service etc. HOWEVER, this time I am extremely angry and actually kind of shocked hat this is even happening &a...
I've changed the username on my account but I get the message, "Please note that changing your Username will not change the email address on your profile." So how do I change it? Tried to reply to a previously started thread on the same topic to get ...
For the last five hours none of the texts my friends have sent me have come through. I can send them texts, and they receive them. They are on multiple different providers including Rogers, Koodo and t- mobile. I restarted my phone, but it didn't hel...
Hi everyone, This is my first time asking a question in the community so I hope I'm doing it right. I'm on the $120 12GB 90day talk/text ($40 per month fall promo from 2016). My most recently statement started May 14 and on July 21 all 12GB of my ...
Hi, added global text to my plan but hit the wrong tab adding $120 from my credit card to top-up my account. Selecting the correct tab to add the text to my plan, cancelled my old plan (only 20 days out of 90 days used) and setup my new plan using f...
I was paying for, and enjoying the 6gb/3 month plan I had going for 8 months. Now, that option is gone, and to get the same data/month I literally have to pay double as much.Why in the world would someone remain with an offbrand "cheap" service provi...
I want to go with this company with 2 other family members, so 3 people total. One person in the family is already a member, what kind of discounts can we get for each of us? Is it just the $1 per 30 days discount for the initial member or is there o...
Can someone please help me?
Hello,I have lost my phone. I reported my phone stolen via my Public Mobile account but was still billed for service. I would like to set up a new phone (that is compatible with Public Mobile according to the IMEI number)-how can I do this and would ...
My mobile data has stopped working a few days ago. I reset the network settings on my device several times and it still doesn't work. I thought maybe I had reached my limit of 12Gb for the cycle and cut off, but the new cycle starts today and it st...
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